IT Manager

ADRIAN S. DANES

Kensington Phase *, Block * Lot * Barkin Street

Lancaster New City, Barangay Navarro

General Trias Cavite, Philippines

imo / WhatsAPP / Viber: +63-917-***-****

Email Address: ******.*****@*****.***

CAREER OBJECTIVE:

To have a responsible profession that requires extensive and thorough learning of business in the field of Information Technology (IT) with the opportunity for career growth and advancement in which my leadership skills and experience could have a valuable application. SUMMARY OF QUALIFICATIONS:

A passionate, tech-savvy and output driven IT professional with an ITIL certification; having a 17 years of solid work experience for almost all areas in the Information Technology

Excellent ability to understand and cope with different business situations

Outstanding work ethic with deep sense of accountability and team building skills

Expertly manage technical support operations, diligently troubleshoot issues to identify root causes and prevent recurrences even in a fast paced environment where technology is constantly changing

AREAS OF EXPERTISE:

Leadership System Availability and Capacity Planning

IT Strategic Planning and Budgeting IT Project Management

Business Continuity Planning Resource Allocation

Backup and Recovery Server and Systems Administration

Data Center Facility Operations Database Administration

Testing and troubleshooting but not

limited to computer, server, system,

database, network and other IT related

issues

Vendor Negotiation and Relations

TECHNICAL PROFICIENCIES:

Database Administration

o Oracle 8i, 9i and 11g

o Microsoft SQL 2000, 2008 and 2014

o MySQL

Server Administration

o Operating System

AIX

Linux (i.e., Red Hat, CentOS, Fedora and etc.)

Microsoft Server (i.e., NT, 2003, 2008, 2012 and etc.) o Virtual Machine (i.e., Oracle VM VirtualBox, VMware, Hyper-V, Nutanix AOS and etc.) o Storage (SAN & NAS) Administration

IBM DS3500, DS4700 and V7000

QNAP and Synology

Limited experience in SAP Administration, Nutanix (Hyper-converged Infrastructure) Administration and Network Administration

Programming languages but not limited to PHP, Java, HTML, Visual Basic 6 and C++

PC Installation, Maintenance and Troubleshooting EMPLOYMENT HISTORY:

1. Federal Land, Inc.

Position : Department Head (August 2017 – November 2019) Rank : Manager

Department : Data Center Operations

Job Description:

Oversees all unit functions namely (1) Electronic/Batch Data Processing Unit, (2) Database Administration Unit and (3) Server & System Administration Unit – that is responsible for managing the company’s Data Center facility, safeguarding system’s physical and logical security, controlling computer servers, hardware and software assets of the company, ensuring high performance and availability of systems and disaster readiness of the organization

Develop, implement and maintain business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection and documentation of business continuity and disaster recovery procedures

Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Liaising with the 3rd party vendors to achieve business and system requirements Position : Department Head

(Concurrent position from December 2017 to December 2018) Rank : Manager

Department : IT Solutions Service Delivery (Business Solutions) Job Description:

Plans and manage all the phases of business application development and maintenance.

Coordinates with the various user units on support requirements of existing applications and business developments that may require upgrade of the functionalities of existing applications.

Assists the IT Head and the users in the evaluation, acquisition and implementation of needed business application packages.

Ensures that service requests and problem resolutions are within the agreed Service Level Agreement (SLA) with the users

Ensures that manpower resource on projects are allocated and monitored accordingly

Formulates and recommends service improvements and process streamlining based on problem aging, reason for the non-resolution of the problem, number and type of problems, areas affected and frequency of occurrence

Documents Common Issues to capture Service Request Trending for identification of preventive actions and long-term solutions

Submits regular progress reports to IT Head and top Management

Plans/set-ups/implements quality assurance procedures for the various systems

Attends technical conferences and seminars to ensure continuing education to support the company’s Research and Development activities

Liaising with the 3rd party vendors to achieve business and system requirements 2. Bank of Makati (A Savings Bank), Inc.

Position : Department Head (April 2014 – August 2017) Rank : Manager 2 (M2)

Department : Data Center Operations

Job Description:

Oversees all unit functions namely (1) Electronic/Batch Data Processing Unit, (2) Database Administration Unit and (3) Server & System Administration Unit – that is responsible for managing the Bank’s Data Center facility, safeguarding system’s physical and logical security, controlling computer servers, hardware and software assets of the Bank, ensuring high performance and availability of systems and disaster readiness of the organization

Develop, implement and maintain business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analysis, strategy selection and documentation of business continuity and disaster recovery procedures

Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Liaising with the 3rd party vendors to achieve business and system requirements Position : Database and Server/System Administrator (March 2005 – March 2014) Rank : Jr. Assistant Manager (JAM)

Department : Production Support

Job Description:

Perform hardware and software assessment and recommendation

Perform server and database provisioning including server racking, installation, setup and configuration

Design, recommend and implement databases, Operating Systems and storages (physical and logical structure, security, backup and recovery specifications) in accordance to end users information needs and views

Minimize downtime and manage parameters to provide user’s acceptable system response time

Provide proactive and reactive technical support and training to users

Determine, enforce and document database, Operating System and storage policies, procedures and standards

Maintain performance by calculating optimum values for parameters and implement changes and apply new patches and versions when required

Perform system capacity planning

Liaising with the 3rd party vendors to achieve business and system requirements 3. CHMI Land, Incorporated (January – March 2005) and Corporate Holdings Management, Incorporated (August 2003 – December 2004)

Position : Analyst Programmer and Technical Support Engineer Rank : Staff

Department : Information System

Job Description:

Identify business systems problem

Responsible in systems planning, development and implementation

Conduct user’s orientation and training for new systems implementation

Provide user technical support assistance

Maintain network infrastructure and perform desktop PC installation, configuration and troubleshooting

Projects Implemented:

Purchase Order System (POS)

Warehouse Inventory System (WIS)

Contract to Sell Origination System (CTSOS)

4. Ever Emporium, Incorporated

Period : June – July 2002

Position : Data Encoder

Rank : Staff

Department : Management Information Systems

Job Description:

Encode data using Retail and Merchandising Systems

Monitor sales flow through Point-Of-Sales (POS) Systems 5. EROquest Computer Center

Period : May 1999 – April 2000

Position : IT Support (As Working Student)

Rank : Staff

Job Description:

Perform desktop PC installation, configuration and troubleshooting

Provide customer support assistance

ON-THE-JOB TRAINING:

1. Saint Luke’s Medical Center

Position : Associate Analyst Programmer

Department : Information Management

Task Assignment:

Responsible for the documentation of system re-engineering project (Ancillary Results Management Systems)

2. Silicon Valley

Position : Associate Technical Support Engineer

Department : Technical

Task Assignment:

Perform desktop PC installation, configuration and troubleshooting TRAININGS / CERTIFICATIONS / WORKSHOPS ATTENDED:

ITIL Foundation v3 (2011)

Date / Duration : June 2016 / 3 Days

Venue : ActiveLearning, Inc.

Project Management

Date / Duration : January 2012 / 30 Hours

Venue : De La Salle University

Oracle Database 10g

Administration I and II

o Date / Duration : May 2006 / 80 Hours

o Venue : Oracle University Philippines

Introduction to SQL

o Date / Duration : March 2006 / 40 Hours

o Venue : Oracle University Philippines

AIX 5L

System Administration

o Date / Duration : April 2006 / 40 Hours

o Venue : Questronix Corporation

AIX 5L Basic

o Date / Duration : March 2006 / 20 Hours

o Venue : Questronix Corporation

Administering Windows NT 4.0 and Networking

Date / Duration : January 2004 / 36 Hours

Venue : M.J.D.L. Computer Network Career Training

PC Installation, Maintenance and Troubleshooting

Date / Duration : January 2001 / 36 Hours

Venue : Philippine Science and Technology Centers

Programming with Microsoft Visual Basic 6.0

Date / Duration : January 2001 / 42 Hours

Venue : Philippine Science and Technology Centers EDUCATIONAL BACKGROUND:

Bachelor of Science in Computer Science

San Sebastian College - Recoletos de Manila

March 2002

SEMINARS ATTENDED:

Anti-Money Laundering Law Act

Purposeful Leadership Training (Roadmap for Personal & Professional Effectiveness)

Coaching for Performance Improvement

Performance Management and Development System as a Management Tool for Productivity

Problem Solving & Decision Making

IT Operational Risk Management

PERSONAL INFORMATION:

Born on November 11, 1980 in Lopez, Quezon; Philippines

39 years old

Male and Married with 3 children

Filipino Citizenship and Roman Catholic

Language Spoken and Written: English and Filipino

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