Kim E. Kahkola

*** ******* ***.

Vandalia, Ohio *5377

937-***-****

adjhuj@r.postjobfree.com

Summary

I am a dedicated professional with over 10 years of commitment to providing the highest possible standard of customer service and support focusing on written and verbal communication, problem solving and positive results.

NN Life Sciences (Vandalia, Ohio) March 2019 – July 2020 Customer Service Specialist

I managed 6 high profile customer accounts from across the United States. Providing the highest quality commitment to health care grade customer service, using the BaaN ERP system, relaying vital daily updates to the customer via conference calls, E-mail and phone calls. Along with daily updates, I also handled all quoting, order entry, PO acknowledgment, and expediting. I would also follow up after the sales process by processing any needed RMA, credit requests, or any other needed assistance.

All the while working with my internal group to gather needed information and addressing any of the customer's needs and concerns. Regal Beloit (Tipp City) Aug 2017 – March 2019

Customer Service Specialist

I managed 25 + customer accounts from across the United States. Processing those orders through the Oracle ERP system from receipt of the order all the way through to delivery and complete satisfaction of the customer. I covered all aspects of the customer’s account. Including quoting, order entry, PO acknowledgment, expediting and keeping the customer abreast of any changes that may occur during the manufacturing process. I would also follow up after the sales process by processing any needed RMA, credit requests, or any other needed assistance. All the while working with my internal group to gather SEW Eurodrive (Troy, Ohio) 2015 – August 2017

Customer Service Specialist

I support three outside district managers, and all the customers that fall within their territory.

My support consists of utilizing the SAP, ERP system. I quote and configure gearboxes and motor specs based on the customer’s needs as well as entering all their orders. Daily orders are incredibly detailed, and I usually enter roughly 20 – 30. I enter all needed credit memo’s working hand in hand with the engineering dept., RGA dept., accounting, logistics and shipping depts.

Freudenberg – NOK (Troy, Ohio) 2013 – 2015

Quality Control Lab Technician

As a quality lab technician, I was responsible for the quality testing of approximately 2000 parts per week of finished goods on the tensometer, checking the specific gravity and material hardness on the durometer.

In addition to testing parts, I was lead calibration technician. Test results are recorded on the Alpha Technologies T2000 software Certifications of Analysis generated in the mini-tab software gage tracker.

Hobart Ground Power ITW (Troy, Ohio) 2005 – 2012

(Three positions held during this time)

Inside Sales Equipment Coordinator 2011 – 2012

Responsible for the coordination of equipment sales estimated at 2 million dollars per month. I conducted weekly meetings with the outside sales personnel, logistics, production manager, procurement manager, as well as the company comptroller and general manager, to ensure a smooth purchase order process from beginning to end. I acted as point of contact for the customer and the outside sales personnel, the production and logistics departments, providing required documentation and answering all inquiries.

I entered all orders through Macola MS ERP system, acknowledged all orders, and maintained a shipment schedule of all open orders via Excel spreadsheet / white board. I was also cross trained and back up with the logistics coordinator.

Inside Sales / Spare Parts Department 2006 – 2011

I supplied excellent customer service, including, but not limited to quoting, PO order entry, order acknowledgment, issuing and processing RMA’s, relaying lead times to customers, setting up new customer accounts.

Accounts Payable Specialist 2005 – 2006

Responsibilities include all aspects of the accounts payable process. I entered all payable vouchers, obtained all required approvals. Generated and processed all check runs, as well as processing direct deposits of employee’s expense reports.

Responsible for the processing and payments of two company locations generating $80,000 to $100,000 in weekly check runs. I entered all vouchers accurately and timely to avoid any past due accounts and to take optimal advantage of any available discounts. D.J.Leahy Company

DBA Dayton Drill Bushing Company (Dayton, Ohio) 1987 – 2005 Office Manager

Accomplishments / Committees

Notary Public (State of Ohio)

Class B CDL (State of Ohio)

Safety Committee / Hobart Ground Power ITW

Precision Calibration and Repair Certification