Director: Sales, Operations

Twenty-one years of Operations, Sales Experience, High Growth, Start-up Ventures and Turnarounds.

Progressive mentoring, coaching and leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class service delivery, renewed marketing directions, and incentive driven rewards for team achievements. Derive genuine pleasure from transforming high-potential staff into outstanding leaders, demonstrating the creativity critical to financial and operational success. Core professional competencies include:

· Multi-Unit Operations Management

· Multi-Million Dollar P&L Management

· Labor and Marketing Cost Control

· Sales, Product and Market Analysis

· Risk Management and Inventory Control

· Facilities Management

· Vendor Sourcing and Negotiating

· Sales Presentations

· Customer Relations and Satisfaction

· Human Resources Management

· Microsoft Word, Excel, PowerPoint, Outlook, Access, Kronos Software, AS 400, Quickbooks, Salesforce.com

· Team Building and Staff Retention

· PeopleMatter

· NYS Inspectors License

· NYCDOH Food Handlers Certificate

· OSHA Knowledge

Professional Experience

Edge Auto Rental Brooklyn, NY

(Privately Held Company; Rental Car Company)

Vice President of Operations (6/2018-2/2020)

Growing the business and achieving quarterly and annual Operational and EBITDA goals.

Drive a culture of accountability and results through effective performance management.

Lead forecast calls to identify accelerators and bottlenecks in the sales process.

Accurately determine proper stages and metrics in accordance to quarterly opportunities.

Accurately prepare sales forecasts for management.

Achieve world class on-time delivery and quality performance to our customers.

Lead a team of 12 direct reports and ~ 90 indirect reports.

Responsible for profitability of (3) locations and 1000 vehicles, trucks (includes refrigerated trucks) sales, tags, registrations,

plates, maintenance and availability.

Continuously reshape department best practices to provide highest client satisfaction.

Indirectly accountable for the Quality Assurance and Quality Control, from a business direction, informational respect and regulatory guidance.

Develops and implements a continual Audit of the site for Safety, good housekeeping and compliance.

Developed operating and capital budgets in collaboration with ownership.

Review and analyze detailed budget variances, income/expenses, capital expenditures, financial analysis relative to each site’s operational and financial status and goals. Full P&L responsibility 40M+.

Identify opportunities for the improvement of financial performance.

Consistently review and assess staffing needs and participate in the hiring process to facilitate the development of skilled, professional, competent staff at all levels. Owned the Organization Chart.

Assure leadership and development of the management team and their associated site personnel.

Developed a coaching strategy and set expectations for key roles, holding the Managers accountable for same with their staff, this includes financial performance.

In collaboration with the human resources department, develop and support a progressive discipline strategy per Edge’s procedures and philosophy.

Conduct timely, effective employee evaluations to include discussion of professional goals and career/skill development.

Participate in and oversee bid reviews and negotiate agreements and contracts.

Maintain close liaison with Director of Maintenance to ascertain current status of vehicles and forecasts.

Ability to both work and lead a room, instilling excitement, positivity and a clear path to success, leading teammates to new levels of performance and dedication.

Key Achievements:

- Restructured the Organization Chart to reflect the needs of the business and goals.

- Signed Forty million dollars in contracts with the Television and Film Industry.

- Enhanced communication with Cost Accounting and Finance departments, steering gross and operating profit projec- tions closer to the budget targets.

- Exceeded the corporate expansion goal of 20% by cultivating new vendor relationships while maintaining solid long-term relationships with suppliers.

Steven Vardi, Inc New York, NY

(Privately Held Company; Jewelry Manufacturer, Diamond Dealer)

Director of Sales (8/2015-6/2018)

Partnered with Vice President to identify new wholesale opportunities and expand line distribution through strategic prospecting.

Achieved financial targets and monitored business for areas of improvement.

Regularly ran and reviewed data analysis and reporting to continually improve upon account performance.

Collaborated with the Vice President and the Design Team on collection development and merchandise assortment.

Supported COO through sales order entry, sample trafficking, etc.

Carefully managed of all showroom and road sample sets.

Attended Jewelry shows, product training seminars and other in-store events.

Proven performance in managing and growing relationships.

New business development skills and strong initiatives.

Excellent follow-up and customer service skills - ability to quickly identify solutions to problems flawlessly diffuse issues.

Superb verbal and written communication skills.

Awareness of jewelry trends and high-end fashion market.

Comfortable taking initiatives, presenting ideas and working under a detailed timeline.

Key Achievements:

-Grew accounts from 900 to 3300 (Ten million dollars) building rapport with decision makers up-selling and cross selling finished and manufactured goods as well as diamonds and gemstones.

-Created, managed and analyzed weekly and monthly sales and shipment recaps.

-Fueled increases in account base totaling over 48% while maintaining a 98% closing rate.

-Increased revenue growth 20-30% annually as Director of Sales & Operations, capitalizing on diversified product lines, and business expansion.

-Increased revenue $10M encompassing all aspects of product sales within 3 years.

Avis/Budget Group Jamaica, NY

(Publicly Traded Company; Rental Car Company)

Director of Operations (4/2012-6/2018)

Recruited, trained, developed, coached, mentored and retained Managers (30, supervisors and staff more than 200) to executed flawlessly on company objectives and procedures with the customer experience at the core.

Responsible for profitability of (4) Airport locations and 1500-3500 vehicles sales, tags, registrations, plates. Identify inventory/merchandise opportunities through detailed analysis of key business reports and store visits; took appropriate action to meet the inventory needs of the district. Full P&L responsibility 25M+.

Maintained a strong understanding of market conditions, trends, and competitive environment, and communicated opportunities and threats to senior leadership team.

Influenced customer satisfaction, increased revenue through ancillary services, oversaw operational effectiveness and quality of service.

Delivered and inspired a great internal and external customer experience while always looking for an opportunity to grow customer base.

Ensured customer service standards were consistently delivered across assigned locations.

Proactively identified opportunities to improve performance through regular business analysis, soliciting feedback from district/store team members, customers and competitor visits.

Key Achievements:

-Recovered $500K through redesigned processes by streamlining debt reconciliation.

-Sharpened operational performance and time management with the introduction of new procedures client set-up and implementation tasks.

Heartland Automotive Group Woodside, NY

(Publicly Traded Company; DBA Jiffy Lube)

District Manager (5/2013-8/2015)

Ensured each location (12) fostered a positive work environment that exemplified the company’s higher purpose and core values. Full P&L responsibility 18M+.

Trained management team on P&L’s ensuring adherence to expense budgets while setting goals to maximizing profitability.

Conducted monthly audits of sales, inventory, warranties, invoices, voids and time-sheets.

Conducted weekly conference calls with direct reports delivering feedback on progress, failures and areas of opportunity ensuring the focus on weekly goals.

Promoted a culture of outstanding performance where high potential talent is identified and nurtured with clearly articulated personal development plans for growth opportunity.

Ensured company standards and best practices were implemented in team selection, on-boarding, orientation training, coaching, feedback and recognition so team is performing at the highest possible level and every team member feels valued and important.

Motivated and drove sales achieving monthly performance goals such as on stores’ scorecard goals.

Ensured merchandise, operations, loss prevention and marketing standards are well executed to standards.

Provided high quality professional development and personal leadership skills in key areas such as sales, communication, culture building, performance management and career/development planning.

Collaborated with management teams to develop and implement plans for the operational infrastructure of systems, processes, and people designed to accommodate the growth of our organization.

Ensured strong execution of promotional events and key brand marketing programs.

Key Achievements:

-Grew each location sales by 30% through coaching and teaching the understanding of P&L’s.

-Successful experience managing profitability worked within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

-Provided assistance to distribution center management through on-site visitation and interaction with leadership team based on analysis of productivity and operations.

Urban Starzz, Inc. Bronx, NY

(Privately Held Company; Retail clothing stores with over $10 million in annual revenue)

District Manager (1/2010-5/2013)

Provided direct management and oversight to (6) locations, Store Managers and district sales team. Full P&L responsibility 11M+.

Utilized and analyzed all business reports to identify ways to maximize store performance, developed and oversaw the implementation of action plans to achieve district targets.

Developed store managers to assume responsibility of day to day store operations.

Key Achievements:

-Increased revenue $10M encompassing all aspects of product sales within 3 years.

-Provided assistance to distribution center management through on-site visitation and interaction with leadership team based on analysis of productivity and operations.

N.Y. Skyride New York, NY

(Privately Held Company; Operates ticket sales with $15 million in annual revenue)

Director of Sales (2/2003-1/2010)

Established and coordinated the sales and marketing objectives, policies and programs within the context of the overall division plan.

Overall responsibility for the relationship with vendors, suppliers and all business activities carried out by the sales team.

Provided establishment and cultivation of key partnerships, generated strategic plans to elevate organizational performance, and coordinate account development operations.

Maintained revenue forecasts for the monthly and quarterly objectives.

Robert L. Teitelbaum Inc. Queens, NY

(Privately Held Company; Operates cleaning boilers and chimney’s with $5 million in annual revenue)

Operations/Logistics Manager (4/2006-1/2010)

Planned and managed the routes for 25 fleet vehicles and facility's operations budget.

Prepared sales reports and forecasting.

Full P&L responsibility 11M+.

Scheduled maintenance and repairs of company’s vehicles, machinery, electrical and mechanical systems.

Develop and implement schedules and procedures for safety inspections and preventive maintenance programs.

Oversaw and managed EZ pass billing, usage and managed the fuel purchases.

Arnold’s Bakery Greenwich CT

(Publicly Held Company; Operates food production with over $4 Billion in annual revenue)

Warehouse Manager (2/1998-2/2003)

Managed more than 250 employees.

Conducted in-process checks on all packaging lines and completed required documents.

Supervised and oversaw the activities of union/non-union employees.

Adjusted schedules as needed in order fulfillment, shipping and receiving areas, responsible for warehouse scratch rates, order accuracy, productivity levels, and facility maintenance.

Assured First In/First out (FIFO) inventory, internal dates and product codes are monitored for timely distribution.

Time management, quality management, supply management, documentation and reporting skills.

Participated in various training, i.e.: Current Good Manufacturing Procedures (cGMP) Standard Operating Procedures (SOP) and Safety Procedures.

Education

Monroe College, Bronx, NY - Bachelor’s Degree in Business Administration.

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