Customer Service, Sales, Office Administration, Retail
Resume:
Mrs. Shandre Daniels
Address: **** ******* ****** ********** ****
Mobile: 074-***-****
Email: **********@*****.***
Gender: Female
Id: 810**********
EDUCATIONAL BACKGROUND
Roodepoort College (2006)
Grade 12
Subjects: Business English, Sake Afrikaans, Office Practice, Computer Practice, Information Processing, Public Administration
Position of responsibilities included Class Representative
COURSES COMPLETED
(In house training)
Avaya
Sap
Lea
Encompass
Product knowledge (AVAF)
Fraud & Risk awareness
Compliance
Fais
Fica
Nca (National credit act)
WORKING EXPERIENCE
Receptionist / Office Admin
Company: Syringa ECD Centre
January 2014 – June 2018
Responsibilities:
Schedule customer bookings.
Oversee maintenance of the reception and waiting area.
Coordinate customer payments and billing
Update calendars and meeting schedules
Provide basic and accurate information in-person and via phone / email
Ensure personnel files are up to date and secure
Perform clerical administration duties
Payroll
Sales and Services Consultant (Vehicle Finance Call Centre)
Company: ABSA Bank
April 2009 – May 2013
Responsibilities:
Settlements to dealers and individuals.
Completing vehicle finance applications telephonically and on the internet.
Providing feedback on all applications completed.
Basic administration duties and following up on applications.
General enquiries on accounts.
Filling and data capturing.
Meeting key performance indicators.
Training new staff members and provide coaching to agents.
Cross selling.
Customer Service Consultant (Credit Card Call Centre)
Company: Standard Bank Ltd. Head Office
July 2007 – August 2008
Responsibilities:
Balances and settlement on accounts.
Changing of debit order dates
Updating personal information
Basic Administration Work
General Enquiries on accounts
Spooler / Printer
Company: Universal Image
October 2006 – January 2007
Responsibilities:
Scanning and printing of digital photos.
Photoshop (Manipulating and enhancing prints).
Customer Service.
Housekeeping.
Sales Consultant
Company: Photo Connection
November 2004 – July 2006
Responsibilities:
Customers Service (Sales).
Scanning and printing of digital prints.
Housekeeping.
Cashing up of daily takings.
Filling of daily work.
Doing Basic Admin Duties.
Machine Operator
Company: Johnsons Control Interiors
September 2000 – May 2003
Responsibilities:
Building the complete cockpit for the C-Class Mercedes Benz.
Checking the quality of the cockpits.
Basic housekeeping.
Stocktaking of Merchandise.
PERSONAL ATTITUDES
Strong team contributor.
Ability to maintain high levels of work standards.
Efficient and effective.
Analytical thinker with strong numerical ability
Business agility and good listener
Problem solving with exceptional creative abilities
COMPUTER SKILLS
Microsoft Office (Excel, PowerPoint, Word and Outlook)
INTERESTS
Swimming, Reading, Going out and meeting people, interacting with different types of people and I also enjoy travelling.
REFERENCES
Christopher Morris
Team Leader: Absa
Liam Reddy
Team Leader: Standard Bank
Emmanuel Khumalo
Manager: Universal Image
Leon Peters/ Adam Brand
Manager: Photo Connection
Martin Nass
Manager: Johnsons Control Interior
Rozanne Swartbooi
Owner:Syringa ECD Centre
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