PROFESSIONAL SUMMARY

Accomplished Customer Service Representative of more than 8 years,

consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. WORK HISTORY

Restaurant Operations Manager, 09/2018 to 04/2020

Restaurante Prana - Heredia

Hotel Receptionist, 03/2018 to 08/2018

The Guilded Iguana - Nosara, Guanacaste

Restaurant Operations Manager, 06/2015 to 02/2018

Restaurante Prana - Heredia

Hotel Receptionist, 10/2012 to 06/2015

Hyatt Place - San Jose

Hotel Receptionist, 11/2009 to 10/2012

Apartotel La Sabana - San Jose

Administration of Visitors Center, 10/2008 to 09/2009 Caribbean Conservation Corporation - Tortuguero, Limon Volunteer Coordinator, 02/2007 to 10/2008

Centro de Idiomas Intercultura - Heredia

Hotel Receptionist, 06/2006 to 12/2006

Hotel Vesuvio - San Jose

CONTACT

Address: Concepción, San Rafael,

Heredia, Costa Rica 00000

Phone: 2100 6744

Email: adjhrm@r.postjobfree.com

SKILLS

CÉSAR RUIZ

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

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Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

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Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

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Managed customer check out processes with exceptional levels of care, maximising customer loyalty.

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Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

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• Supported Chief Operating Officer with daily operational functions. Coordinated logistics of scheduling, supplying and transporting volunteers.

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Inventory control and record

keeping

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• Passion for customer satisfaction

• Cost-controls

• Operations management

• Staff scheduling

• Strong work ethic

• Staff management

Cashier, 11/2005 to 05/2006

Global Exchange - Alajuela

EDUCATION

Santa Maria de Guadalupe High School - Heredia

Bachelor in tourism

Hispanoamerica University

English level B2

Skyes

Managed customer check out processes with exceptional levels of care, maximising customer loyalty.

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I was in charge of exchange money for all the travelers at the International Airport Juan Santa Maria.

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Answered customer questions, provided store information and escorted to desired store areas.

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