Contact
079******** (Mobile)
adjhoa@r.postjobfree.com
www.linkedin.com/in/piyush-
jagatiya-46b72018 (LinkedIn)
Top Skills
Operating Systems
SQL
Network Design
Languages
English (Full Professional)
Gujarati (Native or Bilingual)
Hindi (Native or Bilingual)
Certifications
Encase
Planning and Managing Windows
7 Desktop Deployments and
Environments
CCNA
Microsoft Administering System
Canter 2012 Configuration Manager
SCCM-2012 (2014)
Honors-Awards
IT Customer Focus Support Services
Piyush Jagatiya
Network Telephony Engineer at moneycorp
London, Greater London, United Kingdom
Summary
I consider myself a responsible, creative, with initiative and punctuality, I accept with pleasure the challenges and goals that your organization could assign me, with good handle of the interpersonal relationships, ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group, willingness to learn, responsible, creative, organized, ability to make tough jobs quickly, interest in professional development.
Specialties: IT Network Security, Network Design, Network Support, Servers
Experience
moneycorp
Network Telephony Engineer
January 2013 - Present
London, United Kingdom
• Cisco Jabber, Call Manager 10.5 and Touch Point/Zeacom Contact centre installation and
administration. Cisco Meraki MDM, VPP Administration configuration.
• Support Unified Presence, Video Conference, WebEx, Network Voice Incidents, and Voice
Recording-RedBox.
• Cisco (Cisco Unity Call Manager- CUCM) telephony administration - creating and deleting
users, trouble-shooting sound quality. Troubleshoot with IVR, Call Queues, and Voice Mail.
• Creating Hunt Groups, Queues, Route Group, CDR Analysis, Translation Patterns.
• Troubleshooting with RTMT tools. Implementation of new call routing for site integration or contact
canter and troubleshooting existing call routing issues. Page 1 of 7
• Manage day-to-day VOIP environment with internal service requests and documented all
services performed via ticketing
system.
• Background in VoIP Telephony, Cisco Call Manager, Cisco Unity Connection voicemail and
WebEx, Cisco prime assurance monitoring UC infrastructure monitoring and Network Management
– SolarWinds
• Design Call Flow diagrams for Legacy voice and UC auto attendants. Write technical
documentation on configuring UCM features/functions and provisioning guides for CUCM.
• Knowledge of Avaya products, Avaya product registration with Cisco call manager. Nortal
BCM,Cisco PLM, Expressway C and E administration.
• Network diagram and call flow diagrams. Builds custom workflows for Cisco UCCX.
• Cisco Express way C & E Upgrade from X8.6 to X8.10.3. CIMC management.
• Cisco CUCM, IM & P, Unity Voicemail, PLM upgrade. CUCM, IM&P, Unity version 11.5
• Cisco UCCX – provisioning ACD lines for internal business phone queues.
• Implement tactics for a highly redundant and available voice network and develop appropriate
disaster recovery procedures to support business continuity. Moneycorp
IT Service Desk Analyst
January 2013 - December 2016 (4 years)
• Help customers, staff, and external suppliers with any IT issues.
• Deploy Windows 7, Windows XP, Apple operating systems, Deploy MacAfee Antivirus and DLP protection.
• Manage and Maintain RSA server.
• Creating new users and accounts Security Groups, Distribution groups in windows 2010 server.
• Provide remote support through RDP, Net Support, and Team viewer applications.
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• Prepare inventory list. Prepare ESXI 5.0 on servers. Proof point e-mail security. Iron Port basic admin. Create DNS Records. Mobotix camera installation, IP address on domain.
• Experience of Exchange Server, SQL Server, Active Directory, Mobotix Cameras Networking skill technologies BES Server 2010. Citrix: XenDesktop, XenApp User administration of CRM, OMNI, Fxall, Link. Mainstream mobile device platforms particularly IOS and Android. Installation of BARX, RBS, Doucher Bank, HSBC, Bloomberg, Thomson Routers.
• Deployment of OS and Other application through SCCM 2012.
• Cisco Jabber, Call Manager 10.5 and Touch Point/Zeacom Contact centre installation and administration.
• Create New Translations pattern and configuring CTI root Point on Call Manager.
• Configure Cisco Video Confessing Unit, Registering New Hardware and 3rd party hardware with Call Manager.
• Configuring External Numbers from Number Groups and Response tab with call manager.
• Trouble shooting on Cube router to improve service.
• Support Unified Presence, Video Conference, Webex, Network Voice Incidents, and Voice Recording-RedBox Creating Security groups and Applying Filters on RedBox.
• MacAfee Roll Out, Server Migration, Disk Encryption Citrix Xenapp application configuration and management.
• Apple MAC configuration. Yosemite, IE Capitan OS configuration for MAC book prow and MAC Mini
• Crete Mobile accounts for remote users, Configure VPN client on MAC, Doman user accounts
• Enable File sharing by suing AFP or SMB, Data recovery, OS restores, Timeline Configuration for data backup
London Capital Group
IT Support Engineer
September 2012 - October 2012 (2 months)
London Capital Group working as an IT Support Engineer. (From 11/09/12 to 31/10/12)
* Response tickets assigned to you through JIRA ticketing system
* Symantec Backups on windows 2008 Server
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* Quarterly prepare DAD report for Thomson Routers
* SwyxIt Call backup by running batch files
* Team viewer for remote assistant and troubleshooting.
* Royal TS to access various servers
* Ms Share Point create maintain and update user profiles and upload documents.
* Patch new systems in to the network
* Communicate with various external suppliers such as Dell and HP for external services and maintenance.
* Barracuda Load balancer Configuration.
* System audit by using Alloy and Snow software. Obtain software licensing information.
* Hands on practice on HP(3Com Switches), Juniper SSG140, Cisco 2811 routers and 2960 switches, Sonicwall firewall
Configuration.
Atos
Service Desk Manager
July 2012 - September 2012 (3 months)
Atos 25th Canada Square Canary wharf London Contract as Technical Service Desk Manager at London Olympic and Paralympics Games 2012
(10/07/2012 to 10/09/2012) Present.
• Run the venue service desk and make sure all incidents are handled with the SLA
• Communicate Severity 1 and 2 issues to the VITM and the TOC Fames IT Services management DM
• Complete end of the day reports for VITM
• Manage the venue service desk team, assign incoming incidents in ITSM to the L2 technicians or to the IT specialists
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• Ensure that the incident management policy and relevant service desk policies & procedures are followed by all team members
• Ensure periodic equipment checks are carried out by the technicians
• Provide regular updates to the VITM for High Severity Incidents
• Make sure that incidents that cannot be resolved on venue are assigned to proper team in TOC
• Support the VITM coordinating the implementation of approved change requests
• Timely updates the ticket status in ITSM with solutions and actions per SLA.
• Work on ITSM ticketing system to resolve and handled tickets with SLA. Evershine Travel Limited
IT Assistant
March 2012 - July 2012 (5 months)
Evershine Travel Limited IT Technical Support/IT Assistant 23/03/2012 to 07/07/2012.
• Application virtualization
• System maintenance, including Hardware and software.
• Network maintenance
• Groups and user creation on System and Ticketing system
• Quick response to IT tickets and prepares various reports.
• Application and operating system installation (Windows XP).
• Web testing and prepare report.
• Knowledge of Google Documents.
• Maintenance of Printer (HP) (Recon), Scanner and Fax machines.
• Administration of Webmin Server.
iBid Events
Technical Manager/ Technical Support
January 2011 - January 2012 (1 year 1 month)
• Plan and Implement a Wireless Network during the event
• Responsible for managing the wireless network and technical enquiries during the event
• Solved technical, IT system queries and customer service (client queries) during the event
• Equipment check and testing and backup data
• Configure PDAs and connect with wireless network
• Organised the equipment room after event
• Report any unsolved query and faults to the Line Manager Page 5 of 7
• Troubleshoot IT System and Network problems during the event and manage event on Linux or Windows server
• Process various SQL quarry to obtain results. Configure Patch network. The University of Greenwich
IT Support Help Desk
September 2010 - October 2011 (1 year 2 months)
CMS IT Help Desk Support Counter Staff (University of Greenwich London)
• Provide Technical support to the Student and Teaching staff
• Work in team in order to set-up Labs
• Answer to Telephone inquiries and Prepare Report
• Installation of Hardware and Software
• Solves Student and Staff queries
• Remote Support for software installation.
• Networking
TOWER STOMN LIMITED
IT TECHNICAL SUPPORT
November 2006 - October 2010 (4 years)
Tower Stone Limited (IT Support Technician) November 2006 – 2010
• Database maintenance and management.
• Installation and cabling of various IT equipments such as PDQ machines.
• CCTV Setup and maintenance. Providing assistance to staff with IT Systems.
• Analyst stock to prepare various reports, Prepare stock list for Manager,
• Maintenance of antivirus and system updates. Maintenance of Printer, Scanner and Fax machines.
• Response to telephone inquiries and queries from branches. Education
University of Greenwich
MSc Network & Computer Systems Security, Computer Network Security · (2009 - 2011)
University of Greenwich
B.Eng. H. Computer Networking, Computer Systems Networking and Telecommunications · (2006 - 2009)
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S.N.D.T.High School
S.S.C., Equivalent GCSC UK · (1998 - 1999)
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