Career Objective

To obtain more hand-on experience and learning opportunities in tale marketing related field.

To achieve a challenging and responsible position that would enable me to utilize effectively all my abilities and prior experience

To be adaptable with new technologies and to get best practices in tale marketing, banking & Insurance industry

Educational Qualification

Jan1997 – Dec 1999

SPM (Sckolah Menagah Convent Pulau Thikus ) Penang, Malaysia

Recent Working Experience

Aug 2018 to Jan-2020 Account Development Executive

: Chubb Insurance Singapore Limited

: 138 Market Street, #11-01 CapitaGreen

: Singapore 048946.

Duties and Responsibilities:

Interacted with customers through phone; answered inquired or complaint and up sell products and services as necessary. Convinced customers to avail of products /services being offered in accordance with the campaign standards set by the company and its clients.

Answered customers’ concerns / inquiries accurately and logically; builds rapport and clarifies the said items by asking relevant questions; captures pertinent customer information accurately; ensures customer satisfaction always; offers sound rebuttals to meet the sales requirement of the campaign(s).

Exhibit a positive attitude and professional demeanor always

Demonstrate maturity, integrity and character in relationships with all colleagues, customers and prospective customers.

Attend meetings, training sessions, and product introductions.

Always ensured application of good listening, enthusiastic, energetic, and creative as it relates to resolving customer issues.

Build a productive business relationship with peers and customers.

Strong conversional English, verbal and written communication skills.

Reason for Leaving: For Better Career Opportunity

Nov 2017 to July 2018 Customer Acquisition Officer

: FDirect Marketing Sdn Bhd (eFusion Solutions),

: Johor Bahru, City Square office Tower, 106-108 Jalan Wong Ah Fook,

: Malaysia 80000.

Duties and Responsibilities:

Interacted with customers through phone; answered inquired or complaint and up sell products and services as necessary. Convinced customers to avail of products /services being offered in accordance with the campaign standards set by the company and its clients.

Answered customers’ concerns / inquiries accurately and logically; builds rapport and clarifies the said items by asking relevant questions; captures pertinent customer information accurately; ensures customer satisfaction always; offers sound rebuttals to meet the sales requirement of the campaign(s).

Exhibit a positive attitude and professional demeanor always

Demonstrate maturity, integrity and character in relationships with all colleagues, customers and prospective customers.

Attend meetings, training sessions, and product introductions.

Always ensured application of good listening, enthusiastic, energetic, and creative as it relates to resolving customer issues.

Build a productive business relationship with peers and customers.

Strong conversional English, verbal and written communication skills.

Reason for Leaving: No opportunity for relevant training

Aug 2015 to Aug 2017: Senior Telemarketing Executive

: AIG Asia Pacific Insurance Pte Ltd,

: 78 Shenton Way #09-16

: Singapore 079120.

Duties and Responsibilities:

Placed phone calls to clients from computerized directory

Performed script (with necessary adjustments) to ensured consistency of sales program

Answer potential clients’ questions about home improvement projects or goals

Generated daily sales leads per day and follow up

Set appointments with prospective to customers based on our associates’ schedules

Maintained computer, telephone and other equipment

Trained other telemarketers to achieve group task

Communicate with supervisory staff with any problems, concerns or questions.

Referred customer complaints to supervisor for quality control

Always communicate respectfully and politely with potential customers

Reason for Leaving: Due to Personal reason

Nov2014 to March 2015: Senior Executive (Tele Marketing)

: ACE Insurance,

: #05-01 Singpost Paya Lebar: Singapore

Duties and Responsibilities:

Working as a under training period.

I had to completed and getting a certificate of PGI and BCP of insurance courses

Experience in Microsoft software like word, Excel and Power Point.

Contributing to and participated in team meetings and activities.

Reason for Leaving: To broaden the tele marketing related experience.

Aug2014 to Oct 2014: Senior Executive (Tele Marketing)

: NTUC INCOME,

: #01-05 Income at Raffles

: 16 Collyer Quay

: Singapore 049318

Duties and Responsibilities:

Offered to customers clear and succinct advised on simple personal insurance products

Selling a wide range of insurance products

Entrench a strong brand image of Income through solid advice and honest sales pitch recommended suitable policies to customers based on their profile, and actively identify opportunities for cross-selling.

To Follow-up on enquiries and promote direct business product activations

Reason for Leaving: Looking for better Career Opportunity

July2010 to July 2014: Telemarketer

: Price Solutions Singapore Pte Ltd,

: No.8, Marina Boulerd,

: Singapore- 018921

Duties and Responsibilities:

Selling a wide range of product like Credit card, personal loan, and top up to both new and existing clients.

Having a professional and direct telephone manner

Ability to sell to senior managers and directors

Contributing to and participated in team meetings and activities.

Closing sales and making plans to gain repeat business

Attending road shows and industrial events

Maximizing every sales enquiry & increase call rate everyday

Easily Conveying of technically details of products to customers

Reason for Leaving: Looking for better prospect

Jan2009 to July2010: Tele Marketer

: Snap Studio Pte Ltd,

: Hong Kong Street,

: Singapore

Duties and Responsibilities

Making calls & create a new appointment to elaborate new business

Experience of working in call center environment

Contacting lapsed & new customers to introduce and promote products.

Experience of generating new business through direct marketing

Reason for Leaving : Looking for better Career Opportunity

Additional Skills

Skill Name

Proficiency

Microsoft Office (Word, Excel, Power Point)

Excellent

Internet Browsing

Excellent

Additional Course

Certificate

Institute

Basic Insurance Concepts and Principles (BCP)

Singapore College of Insurance

Personal General Insurance (PGI)

Singapore College of Insurance

Particulars

Date of Birth : 09/04/1982

IC No. : 820*********

Race : Malaysian

Marital Status : Married

Last Drawn Basic Salary : S$ 2678

Date of Availability : Immediately

Personality

(Good academic background, communication skill, team spirit, interpersonal skills, initiative, foresightedness and desire to learn.)

REFERENCES #01

NAME : Mr.Shasi

TELEPHONE NUMBER : +601********

POSITION : Team Manager (Scb Campaign)

COMPANY : FDirect Marketing Sdn Bhd (eFusion Solutions)

REFERENCES #02

NAME : Mr. Japheth Koh Yong Seng

TELEPHONE NUMBER : +65 91476225

POSITION : Team Leader

Jegathisvari A/P Kothandapani

# 14-07, Blk A, East Bay Apartment

11, JalanBayam, Taman Kotaputeri

Johor Bahru, Malaysia-81750

adjhii@r.postjobfree.com

Contact No- +601******** (WhatsApp), +65 91247084

Contact this candidate