Maylyne G. Evangelista

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OBJECTIVE

To maximize my potential and enhance my skills further using gained experience, expertise and knowledge in the field of insurance for career advancement.

Contact Number

091********

Email:

adjhif@r.postjobfree.com

Address:

#26 Duhat St. Mutual Homes

Phase 2 Muntinlupa City

Work Experience

Operations Team Leader (Customer Service)

AIG Shared Services - BPI (August 2013-present)

- Proficient in processing term life insurance applications that are in line for issue and policy print.

- Conducts process training for new hires and initiates certification once they pass their quality and productivity targets after substantial quality checking.

- Strategically allocates work according to processor skill set and capabilities.

- Carries out administrative work and prepares daily start of day reports

- Ensure that timeliness is met on a monthly basis

- Conduct monthly coaching to staff

- Performs Operations Review with the Management and Domestic Partners

- Able to manage 4 teams without missed on our Service Level Agreement Business Processing Specialist (Final Act Team)

AIG Shared Services Solutions Inc., Muntinlupa City (July 2007– August 2013)

Data Control Staff

MD Infoman Solutions Phils., Inc., Muntinlupa City (August 2002- July 2007)

- Assists my immediate leaders in doing reports and printing

- Assists our abstractors and proofreaders in handling the journals they are doing.

MIS Staff

Honda Philippines, Inc., Parañaque City January-June 2002) PROFESSIONAL EXAMS TAKEN

Civil Service Professional Exam

82.3 %

- Civil Service Regional Office, Quezon City (September 2001) TRAININGS AND SEMINARS

Team Leader / Supervisor Course

TECHNINCAL PROFICIENCY

Computer Applications: Microsoft Office

Academic History

AMA Computer College

Makati City

Diploma in Secondary Education

Third Honorable mention

Best in Computer

1993-1997

BS Computer Engineering

1997-2001

Mary, Cause of Our Joy Catholic School

Soldiers Hills Village, Muntinlupa City

Mary, Cause of Our Joy Catholic School

Soldiers Hills Village, Muntinlupa City

Diploma in Elementary Education

1989-1992

PROFESSIONAL STRENGTHS

- Possess excellent verbal and written communication skills

- Ability to handle multiple tasks

- Possess good management and organizational skills

- Quick learner and ability to work under pressure

- In-depth knowledge of Cyberlife, AWD

- Ability to work in a team and under pressure

- Good motivator, enthusiastic and open to learn new ideas

- nowledgeable in recognizing and analyzing information problems

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