PEDALISO, JESSICA MAE
Flat No. ** Bldg. *** Road 3905 Um Al Hassam, Bahrain
Contact number: +973-****-****
Email address: adjhh2@r.postjobfree.com
: adjhh2@r.postjobfree.com
Objectives:
Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.
Personal Information:
Date of birth: May 17,1994
Age: 26 years old
Sex: Female
Civil Status: Single
Citizenship: Filipino
Religion: Catholic
Languages: English, Tagalog
Height: 5'1
Weight: 60kg
Educational Background:
Tertiary:
School: Tarlac Agricultural University
(former: Tarlac College of Agriculture)
Course: Bachelor of Science in Information Technology
S.Y: 2010-2014 (Philippines)
Secondary:
School: Marawi High School
S.Y: 2006-2010 (Philippines)
Primary:
School: Marawi Elementary School
S.Y: 2001-2006 (Philippines)
Qualifications:
*Responsible
*Patience
*Excellent in Customer Service
*Good communicational and problem solving skills
*Computer literate
*Able to do multi tasking
*Can easily adjust to different kinds of work environment
Work Experiences:
Receptionist- Gulf Pearl Hotel - Health Club
November 01, 2017 to present
Road 383 building 169 block 304
Manama Center, Bahrain
Duties:
customer service/ cum accountant/secretary (health club account and staff s salary)
fully in-charge in managing the health club
responsible for communicating to HR and Account Department for staffs and health club issues, involving visa processing, credit card etc.
Customer Service Representative/Call Center Agent (2015-2017)
Teletech Customer Care Management (BPO)
Robinson's Place Sta. Rosa Laguna Philippines
Tel. No. 632-***-****
Email: www.teletech.com
Duties:
*Manage large volumes of calls (inbound, outbound)
*Listen to customers’ questions and concerns, and provide answers or responses
*Provide information about products, delivery and services
*Verifying customers account information, calculate charges, and process billing or payments
*Review or make changes to customer accounts
*Handle returns, refund, replacement, verifying unknown charges in customer's account.
*Record details of customer contacts and actions taken
*Contacting delivery carriers for customers queries, delivery information, and follow ups
*Dealing with thirdy party sellers about their products and services.
Volunteer at Social Security System
Calamba Laguna, Philippines
February 2015-July 2015
Duties:
form processing; members registration; employers registration
conducting seminars
customer service
filing, sorting, scanning
Completed On-The-Job-Training at Social Security System
June 18, 2013-September 26,2013
Camiling Tarlac, Philippines
Duties:
customer service
conducting seminars
form processing; registration
filing, sorting, scanning
Character References:
Ricardo Advincula
Event Organizer/Accountant
39997288
Maria Epifania Dungo
Secretary
A&E Bahrain
39379245
JESSICA MAE PEDALISO