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Customer Service Care

Location:
Manama, Capital, Bahrain
Salary:
250-300
Posted:
January 17, 2021

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Resume:

PEDALISO, JESSICA MAE

Flat No. ** Bldg. *** Road 3905 Um Al Hassam, Bahrain

Contact number: +973-****-****

Email address: adjhh2@r.postjobfree.com

: adjhh2@r.postjobfree.com

Objectives:

Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.

Personal Information:

Date of birth: May 17,1994

Age: 26 years old

Sex: Female

Civil Status: Single

Citizenship: Filipino

Religion: Catholic

Languages: English, Tagalog

Height: 5'1

Weight: 60kg

Educational Background:

Tertiary:

School: Tarlac Agricultural University

(former: Tarlac College of Agriculture)

Course: Bachelor of Science in Information Technology

S.Y: 2010-2014 (Philippines)

Secondary:

School: Marawi High School

S.Y: 2006-2010 (Philippines)

Primary:

School: Marawi Elementary School

S.Y: 2001-2006 (Philippines)

Qualifications:

*Responsible

*Patience

*Excellent in Customer Service

*Good communicational and problem solving skills

*Computer literate

*Able to do multi tasking

*Can easily adjust to different kinds of work environment

Work Experiences:

Receptionist- Gulf Pearl Hotel - Health Club

November 01, 2017 to present

Road 383 building 169 block 304

Manama Center, Bahrain

Duties:

customer service/ cum accountant/secretary (health club account and staff s salary)

fully in-charge in managing the health club

responsible for communicating to HR and Account Department for staffs and health club issues, involving visa processing, credit card etc.

Customer Service Representative/Call Center Agent (2015-2017)

Teletech Customer Care Management (BPO)

Robinson's Place Sta. Rosa Laguna Philippines

Tel. No. 632-***-****

Email: www.teletech.com

Duties:

*Manage large volumes of calls (inbound, outbound)

*Listen to customers’ questions and concerns, and provide answers or responses

*Provide information about products, delivery and services

*Verifying customers account information, calculate charges, and process billing or payments

*Review or make changes to customer accounts

*Handle returns, refund, replacement, verifying unknown charges in customer's account.

*Record details of customer contacts and actions taken

*Contacting delivery carriers for customers queries, delivery information, and follow ups

*Dealing with thirdy party sellers about their products and services.

Volunteer at Social Security System

Calamba Laguna, Philippines

February 2015-July 2015

Duties:

form processing; members registration; employers registration

conducting seminars

customer service

filing, sorting, scanning

Completed On-The-Job-Training at Social Security System

June 18, 2013-September 26,2013

Camiling Tarlac, Philippines

Duties:

customer service

conducting seminars

form processing; registration

filing, sorting, scanning

Character References:

Ricardo Advincula

Event Organizer/Accountant

39997288

Maria Epifania Dungo

Secretary

A&E Bahrain

39379245

JESSICA MAE PEDALISO



Contact this candidate