Damilola Isiaq

Executive Assistant - Social Media Manager - Customer service manager

+234}807******* adjhcx@r.postjobfree.com Linkeden/isiaqdamilola IG:@kiraorganics Profile

With about 3 years of running different businesses and working in administrative and digital marketing setups, I have been exposed to work environments ranging from structured and established organisations to running online businesses. Experience spanning customer service, sales and marketing, Content management, graphic design,coordinating and organizing events and maintaining productive media relations for optimal brand exposure and increasing company success. Career Highlights

Launched kira organics: Manage the business plan in order to achieve maximum growth.

Personal assistant to ESTELLE DOGBO [ Country VP of 54gene.com].

Led a project for KAFAYAT QUADRI [singer,songwriter and music producer] to perform in Benin Republic in October 2020.

Support over 200 young women in Nigeria during the COVID 19 lockdown to start their own online businesses through virtual programs.

Work Experience

Date: 20/9/2020 - present Role: Volunteer

Organization: Pink Food Bank Foundation [NGO] Base: Lagos

● Facilitating in the dissemination of food and relief materials to less privileged. Work Experience

Date: 20/9/2017- present Role: MD

Organization: Kira Organics Base: Lagos

● Determined business plan,mission statement and vision of the company.

● Mapped income generating strategies to grow revenue.

● Implemented a comprehensive social media marketing strategy to raise brand awareness and interest.

● Handled day-to-day business operations from managing the social media platforms to attending to enquiries for smooth company running.

● Improved company customer service rating by 100%. Date: 10/7/2020 Role: Executive P.A

Organization: ESTELLE DOGBO Base: Lagos

● Organize emails and calendar.

● Give daily briefing reminding important daily tasks

● Assisting with work related assignments and desk research needs.

● Maintaining the current filing and database system, and looking for ways to improve current systems.

● Organize Emails and google drive for maximum productivity. Date: 6/9/2018 Role:Customer Care Rep

Organization: ThaiThai Base: Lagos

● Expressed appreciation for patronage, inviting and encouraging customer return visits..

● Interacted with customers and follow-up on delivery statuses of orders.

● Answered customer telephone calls promptly to improve on-hold wait times.

● Communicated all needs or issues to appropriate supervisors. Education

● 2013 to 2019 B.Ed French [french education] Obafemi Awolowo University Ile-Ife Osun State

● March 24 2019: Customer Service Professional Program - Swiss Alliance of Hospitality Management School (Professional Training)

● 2004 to 2010 Secondary School -Saki West Local Government Oyo State Nigeria. Learning and development

● Ongoing Project manager course on Udemy.com

● 2019: Digital Marketing Course- Simplylearn.com

● July 2018 French Diploma : DELF B2(Diplôme d'Etudes en Langue Française) Alliance Française.

● October 2019: Entrepreneurship and Family Business - Opentosudy.com

● October 2019: Public Relations –Learsaylor.com

Others

● Computer skills: Proficiency in graphic designing,powerpoint, microsoft word, and google drive.

● Skills: Risk management,customer service,business administration,social media management.

● Interest:Personal and professional development, and meeting new people.

● Languages:French, English, Ewe, and Yoruba.

● Hobbies:Dansing,reading and traveling.

References available on request

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