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Jiyon Ko-Miller

Miami, FL 713-***-**** ǀ adjhc7@r.postjobfree.com

Results-oriented leader with extensive business development, sales, and marketing experience within the healthcare industry (pharmaceuticals and cosmetics). Track record of organizational success and profitable growth.

Proven self-starter with the ambition to succeed; excellent organization and communication skills with a talent for differentiating self and partner organizations in competitive marketplaces.

Highly skilled in building rapport with physicians, medical and office staff, and key stakeholders to meet company goals. Fluent in English and Korean.

Areas of Expertise

Sales & Marketing

Operations Management

Building Relationships

Cost Reduction Strategy

Patient Care & Safety

Product Demonstration & Presentation

Customer Satisfaction & Retention

Market & Industry Trend Analysis

Revenue Growth & Profit Realization

Medication Therapy Management

Conflict/Issue Resolution

Teamwork & Collaboration

Performance Management

Staff Training & Development

Regulatory/HIPAA Compliance

EDUCATION

Bachelor of Science, Pharmacy

The University of Texas at Austin, College of Pharmacy PHARMACY EXPERIENCE

Mt. Sinai Hospital ǀ Miami Beach, FL ǀ 1 Year

Pharmacist

Performed the primary functions of a Registered Pharmacist, including interpreting and evaluating medication orders and prescriptions. Fulfilled clinical functions and provided unparalleled pharmaceutical services to pediatric and geriatric patients. Serviced additional facilities such as the medical intensive care, neurology, ophthalmology surgery, and plastic surgery units.

• Pharmaceutical Operations: Executed day-to-day operations to meet workflow production quotas and deadlines.

• Cross-Functional Collaboration: Cultivated and promoted mutually beneficial relationships with nurses’ physicians and interdepartmental personnel as related to pharmaceutical care of patients.

• Supervision & Performance Analysis: Monitored pharmacy technicians and interns to verify accuracy, quality, and completion of all work performed.

LifeCare Specialty Hospital ǀ Dallas, TX ǀ 1 Year

Pharmacist

Prepared and dispensed medications according to established hospital and industry laws. Composed sterile IV drug products or solutions; supervised pharmacy production staff to ensure proper order entry and workflow security of the pharmacy area. Guaranteed delivery according to schedules.

• Teamwork: Supported the Renal Transplant Team to develop transplant take-home medication information leaflets.

• Quality Management: Checked each new or refill order and reviewed packaging/labeling for completeness and accuracy.

• Customer Relations: Built strategic customer/patient relationships to foster long-term loyalty based on service, product knowledge, integrity, and trust.

Jiyon Ko-Miller

Miami, FL 713-***-**** ǀ adjhc7@r.postjobfree.com Page 2 of 2

The Methodist Hospital ǀ Houston, TX ǀ 3 Years

Pharmacist

Serviced cardiology, oncology, general medicine, medically complex geriatric, pulmonary cardiac rehab, dialysis, and wound care units. Processed outpatient prescriptions and prepared intravenous admixtures (parenteral nutrition solutions, chemotherapy, and extemporary ophthalmic preparations). Provided pharmacy support to the operating rooms for cardiovascular, transplant, ENT and ophthalmology, plastic, L&D, urology, orthopedic, and general surgeries.

• Research & Reporting: Conducted patient histories, reconciled and monitored drug therapy, and detected/reported adverse drug reactions to appropriate leadership.

• Technical Support: Assisted in the successful conversion of the satellite pharmacy system to a unit-based pharmacy system. ADDITIONAL EXPERIENCE

Took a brief sabbatical to care for family members. Miller Plastic Surgery ǀ Miami Beach, FL ǀ 2011 – 2014 Office Manager

Managed front-office and clinical staff to ensure regulatory compliance and patient satisfaction. Counseled patients on treatments, payment options, and recovery processes. Supplied necessary information to effectively operate the overall business by completing all required reports accurately, completely, and in a timely fashion.

• Organization & Prioritization: Leveraged solid process orientation, resource management, and multi-project management skills to perform tasks simultaneously.

• Business Development: Identified and pursued opportunities for strategic growth; implemented value-add strategies.

• Communication & Relationship-Building: Cultivated strong alliances with partner facilities and cross-functional staff members to ensure appropriate levels of support and communication in order to develop and execute pull-through.

• Regulatory Compliance: Strictly adhered to relevant healthcare industry guidelines and company policies.

• Leadership/Management: Directed daily office operations and facilitated accounting, staffing, and human resources functions.

AgeLess MD Skincare ǀ Miami Beach, FL ǀ 2006 – 2011 Co-Founder/Co-Developer/Sales Director

Obtained and managed profitable business for a private skincare line. Built and retained strong professional relationships based on service, product knowledge, integrity, and trust. Assisted in the development, management, and execution of business plans that delivered consistent results. Consulted with physicians, healthcare experts, and medical office staff members to secure product orders and increase product usage.

• Sales & Marketing: Developed and implemented strategies, tactics, marketing initiatives, and sales programs to target key demographics. Partnered with marketing firms to produce brand names and packaging designs.

• Research & Development: Maintained knowledge of product, service, market, and industry trends, regulatory changes, competitors, and customers to formulate ingredients for each product.

• Branding: Engaged customers and facilitated product adoption by creating the packaging to convey specific branding messages.

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