Design Engineer Project

Aaron G. Angeles, ECSA, MCP, CEH, CCNA,VCP*

**A General Natividad St., Palingon Tipas Taguig City

E-Mail: ***********@*****.***

Mobile No. +63-921-***-****)

EDUCATIONAL BACKGROUND

Post Graduate: Ateneo Graduate School of Business (on-going thesis)

Rockwell, Makati City

MBA, Standard Program

Tertiary: Don Bosco Technical College (1997-2002)

General Kalentong, Mandaluyong City

Bachelor of Science in Computer Engineering

Dean’s Lister SY: 2000 – 2001

Secondary: Pasig Catholic College (1993-1997)

Malinao, Pasig City

IT EXPERIENCE

Summary:

Extensive IT experience as a Senior System Administrator in Microsoft and Intel Based Environment. Extensive experience in managing Virtual environment using VMWare ESXi.

Hardware:

Intel PCs, Hubs/Switches, Modems, CD Copier/Writer, HP Printers, Scanners, CAT 5/5E Cabling, Multiplexers, PCB design, PC assembly, Cisco Routers and Switches, HP Servers, Lenovo Servers, Dell Servers.

JOB EXPERIENCES

HIGHLIGHTS OF MAJOR PROJECTS DELIVERED

SPi CRM Inc.

-One of the leading BPO Company in the Philippines with different international and local clients. Formerly, ePLDT Ventus

Position: Senior Manager for IT Systems (February 2016 – Present)

Projects Delivered:

-Successfully implemented Skype for Business 2015 integrated with AVAYA PBX system

-Successfully doubled the Virtual server infrastructure within my first year, hence minimizing MA cost for hardware servers and eliminate cost for purchasing physical servers.

-Successfully implemented VDI environment using Citrix XenApp and XenDesktop.

-Successfully implemented WSUS patching solution across the enterprise. Ensuring compliance to security requirements of clients

-Successfully migrated DNS hosting from PLDT to AWS.

-Successfully planned and implemented the migration from old SPi-Global to SPi-CRM domain.

Duties and Responsibilities:

-Manages 8 System Administrators of different expertise.

-Ensures coverage of 24/7 providing support to business

-Recommend trainings and development of the team.

-Responsible for the performance review of the team.

-Preside over the weekly meeting for the team.

-Delegate tasks to the different team members to ensure that load are equally distributed.

-Plan and implement improvement on day to day operations such as efficient monitoring of DHCP scopes, VMWare Monitoring, Physical servers monitoring.

Pro-V International (Semco Maritime Inc.)

-Semco Maritime is a project engineering company dedicated to providing the global energy sector with projects, solutions and man power.

Position: Lead System Administrator (April 2011 – January 2016)

Projects Delivered:

-Initiated and established the evaluation process for System Administrators.

-Successfully upgraded all ESXi hosts in the infrastructure to ESXi 5.

-Successfully implemented Lync Server 2010 System in Singapore Office

-Successfully deployed a new Server in Semco Vietnam’s office

-Successfully plan and implemented a helpdesk ticketing system for the IT Department.

-Successfully plan and implemented migration from Alcatel call center to Lync Call Center.

Duties and Responsibilities:

-Manages 8 system administrators

-Make sure that utilization of all system administrators are as expected

-Provide management feedback on the performance of different system administrators.

-Report to management the different tasks assigned to the team.

-Prioritized different tasks assigned to each team members

-Participate in the hiring process of system administrators

-Perform performance evaluation for team members

-Monitor team’s compliance on SLA defined by the business needs.

-Monitor team’s compliance with the implementation of ITIL in the company.

-Manages creation of documentation for the different system being managed by the different system administrators.

-Plan training and knowledge transfers activity for the team.

-Proposed required training for the System administrator to help them perform their tasks more efficiently.

-Develop documentation for the implementation of Lync Servers in Singapore office.

-Assist/Mentor other system administrators on daily tasks.

-Proposed, plan and implemented patching methodology for the company.

-Troubleshoot issues escalated by Service team.

-Make sure that the VMWare infrastructure are working conistently.

-Troubleshoot any issues related to VMWare infrastructure as well as performance of each Virtual Machine.

-Monitor compliance of virtual machine’s backup using Veeam Backup software.

-Implemented a ticketing system for the IT Helpdesk

-Create different scripts to ease management of the AD infrastructure.

-Troubleshoot any issues related to the Lync server infrastructure including audiocodes.

Telus International Philippines

-A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

Position: Windows Server Administrator (August 2009 – March 2011)

Achievement: Awarded as one of the Top performer for the fourth quarter of 2010 and First quarter of 2011.

Projects Delivered:

Lead the transition of patching of external servers from On-Shore to Off-Shore. The project involves liaising with on-shore contacts and make sure that the requirements are understood by Off-shore staff. Involve in the planning stages to actual implementation. Furthermore, monitoring and providing further improvements on the process are being handled.

Design and develop Time Tracker program – the program is a online Bundy clock system. The Time Tracker program was used for real time monitoring of attendance of a team. The program enables the IT director to see the Time In and Time Out of individual employee.

Duties and Responsibilities:

-Responsible for providing Tier 3 level of support to Telus IT operations

-Responsible for scheduling and deploying Microsoft Updates to all servers using SCCM and SMS

-Responsible for preparing all RFCs that will be completed.

-Responsible for troubleshooting and analyzing different PC problem including BSOD

-Responsible for deploying and updating Anti-Virus on all servers (McAfee EPO)

-Responsible for maintaining SLAs on all trouble ticket handled.

-Responsible for troubleshooting VPN connection problems.

-Coordinate with different groups (such as DBAs, Backup Group and application support) on troubleshooting and / or any changes that will be made on the servers.

-Deploy and decommission virtual and physical servers as needed.

-Part of the team that prepare for the ISO 20000 certifications.

Anthem Solutions

-Anthem Solutions, Inc. started in response to the demand for growth and capacity in the Philippines on the part of clients, outsourcers, captive operations and prospects. We are the "Service Providers Provider," offering low-risk and high-reward facilities management expansion options. As a client, you have access to a complete facilities management operation with an experienced management team, engineers, systems integration specialist, facilities management personnel and human resource managers. With Anthem Solutions you can build out, turnkey or incubate, or go a step further with the Lease, Expand and Operate (LEO) Solution where we provide you with the capability to expand with Zero Capital Expense (Zero-CapEx).

Position: Senior System Administrator (September 2008 – August 2009)

Project Delivered:

Anti-Virus Implementation:

Spearheaded a team of 3 System Administrators and several desktop engineers to implement the McAfee anti-virus on client’s desktops and servers. The project involves 31 servers and around 200 desktops. Furthermore, the project requires that all servers and desktops are daily updated. Provide accurate reports on the Anti-Virus status of all servers and desktops to the client.

WSUS Patch Implementation:

Lead the team that implements the WSUS patch deployment server for a client. Make sure that all workstations and servers are updated with the latest patch from Microsoft. Plan, proposed and implement the WSUS server and deployment.

Duties and Responsibilities:

-Responsible of heading a team of 5 System Administrators to meet client and in house IT requirements

-Responsible for overall system maintenance of all Windows servers and network

-Perform Vulnerability analysis and mitigation of the risks found in the systems

-Responsible for monitoring and deploying the McAfee EPO Server

-Responsible for monitoring and making sure all systems are up-to-date using Altiris Patch Management System on most client and WSUS for some clients

-Responsible for monitoring, creation and submission of reports based on SLA for each clients.

Pacific International Inc.,

-Pacific International Inc. provides multi-disciplined construction services. PII owned and related companies are operating in Guam, the Commonwealth of the Northern Mariana Islands and Hays, Kansas.

Position: System Administration (September 2005 – August 2008)

P.O. Box 6, Majuro

Republic of Marshall Islands, 96960

Tel: 692-***-****

Projects Delivered:

Design and Setup Company Infrastructure:

Plan, proposed and implement the company’s infrastructure. Lead a team of two technicians to complete the project. The project involves, creating the design and presenting the design to company’s CEO and CFO for approval. It also involves liaising with several vendors to procure the needed hardware and software. Evaluates different hardware and software that met the required specification and budget of the company. Educate users on the new system implemented.

Accounting System Integration with AD:

Integrated the company’s accounting system with the new infrastructure implemented. The project involves coordinating with the software support staff.

Duties and Responsibilities:

-Design and Setup the company physical wired and wireless network.

-Setup and Maintain the Active Directory for the company.

-Setup and maintain Company Web Server.

-Setup and maintain Company Email Server.

-Setup and maintain DHCP, DNS and Remote access servers.

-Setup and maintain Company Intranet and File Servers

-Setup and maintain WSUS server.

-Setup and maintain MAS90/200 Accounting Server

-Setup and maintain communications, networking and computer equipment at Construction Site Offices

-Established dial up capability for Management and selected Staff

-Develop and implement disaster recovery plan for the company.

-Responsible for evaluating and purchasing software and hardware.

-Development and Maintenance of company website.

-Development and Maintenance of a PII Related Company website

-Design and Setup Company network security

-Performed Network Security Audit using different open source security tools.

-Perform technical support for the PII and PII Related Companies Either on call or on-site support.

-Performed technical support for outside customers. Either on call or on-site support. The customers such as, Australian Navy, Majuro Do It Best, Majuro Stevedoring Co and other local Companies.

-Created a .Net Web Application (Intranet) for company use, that is directly tied-up with MAS-200.

-Setup a pre-paid wireless hotspot in one of the Marshall Islands Resort, a PII Related Company,

-Design and setup a free wireless network for internet access to the tenants of Nimitz Tower (2 Towers and 100++ Units in Guam, which owned by a PII Related Company.

-Managed the implementation of a MAS 90/200 Purchase Order Module

-Management of the Purchase Order Processing

-Preparation of Custom Reports as requested by Management and Staff

-Managed a study on the feasibility of satellite internet services

-Trained new employees in using the MAS 90/200 accounting system

Accenture – Manila Delivery Center

Position: Software Engineer (September 2003 – August 2005)

Makati Stock Exchange Building, Ayala Avenue, Makati City.

Tel: 632-***-**** local 11609

Project : SEI Investment. SEI Investments is a leading global provider of outsourced investment business solution based in Pennsylvania, USA.

Duties and Responsibilities:

-Accenture Manila Off-shore team member under Customer Statement team project of SEI.

-Performed program enhancement and development using FORTRAN,COBOL/DB2/CICS

-Performed program development and enhancement using RDEF and SPECTR programming language for Customer Statement Team.

-Performed Unit/System testing and Technical Design for customized & new programs.

-Created quotes for project estimation and work authorization.

-Performed project sleuth & scoping analysis for product and custom projects.

-Performed Root Cause Analysis (RCA) and program documentation.

Webcast Technologies Inc.

Position: Design Engineer (April 2002 – August 2003)

Estaban St., Mandayong City

Project 1: VPS Track Me project – this project developed a device to prevent car theft by disabling the engine given a command from the owner’s mobile phone. This device also enables the owner to unlock or lock the door of the car using the owner’s mobile phone. The owner will also be informed if the car alarm had been triggered using SMS. The owner also has the ability to track the location of his/her car using SMS. The technology used GPS and SMS. This product is already installed on different high end cars.

Duties and Responsibilities:

-Responsible for the design of the whole device from schematic to implementation.

-Responsible for the design of the PCB layout of this project.

-Created the prototype for this project.

-Supervised the installation and testing of this device on the car manufacturer’s test vehicle.

Project 2: SecureME project – this device helps secure fixed asset through the use of SMS and different sensors installed in different areas of the asset.

Duties and Responsibilities:

-Responsible for the design of the whole device from schematics to implementation.

-Responsible for the design of the PCB layout for this project.

-Created the prototype for this project.

PNP NCRPO and Region 3

Position: Freelance Programmer

October 2001 – February 2002

Project 1: PNP NCRPO – this project is to create a program that will store necessary information of all criminals in Metro Manila and Region 3. The program also enabled the police force to easily search, add, edit and delete criminal information for investigation purposes.

Duties and Responsibilities:

-Performed the different phases of software development from requirement gathering to implementation

-Presented the functionality of the software to different levels in the NCR PNP office

-responsible for the database design

-responsible for the generation of codes

-responsible for testing and implementation of the software

TRAININGS

Microsoft LYNC Server 2010 Administration

-Planning, Configuring & Administering Microsoft Lync Server 2010

VMWare ESXi 5 Infrastructure Training

-VMware vSphere 5: Install, Configure, Manage [v5] Training

Project Management Training

MCSA Boot Camp Training:

-Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2000, Enterprise Edition

-Managing and Maintaining a Microsoft Windows Server 2003 Environment

-Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts

-Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services

-Installing, Configuring, and Administering Microsoft Windows XP Professional

Cisco Certified Network Administration

-CCNA Boot Camp @ Global Knowledge Training Center, Passed the Certification Exam.

EC-Council Ethical Hacking and Countermeasure V5

- Passed the Certification Exam for CEH (Certified Ethical Hacker)

Dreamweaver CS3: Dynamic Web Development:

- Taken on September 28 -30, 2007 at Philippine Center for Creative Imaging

TRAININGS ATTENDED:

-Accenture Development Training (COBOL)

-Intermediate English Training given by Teleperformance

-Basic English Training given by Teleperformance

-“SunTechDays in Manila” conducted by Sun Microsystems in Makati Shangri-La

-“Cobol Training” – Accenture Development University

-Zilog 5 days Hands On Training conducted in Adamson University

-“I Develop” seminar conducted by Sun Microsystems in EDSA Shangri-La – Hotel

TRAININGS (Outside of the Philippines)

-PEPTEC 1 – Kellyville,USA training center, trained to use computerized data acquisition tools for oil well evaluation.

-OFS 1 – Reynosa, Mexico introduced to the oilfield business and safety trainings.

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