Manager Office

Curriculum Vitae - Simbulele Saba

Date of birth: 5 April 1989 · Email: *************@*****.*** ·Mobile: 073******* Address: 940 Buhlungu Street, Browns Farm, Philippi, 7785 PROFILE

I am a 31 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills, I can work different kinds of shifts, under pressure. I can speak isiXhosa and English fluently.

EDUCATIONAL BACKGROUND

Year: 2011 -2013

Qualification: National Diploma: Financial Information Systems Institution: Walter Sisulu University

Year: 2008 -2011

Qualification: National Higher Certificate: Financial Information Systems Institution: Walter Sisulu University

Year: 2007

Qualification: Matric

Institution: Simon Estes High School

WORK EXPERIENCE

03 August 2020 – Present: Complaints Agent at Freedom Technologies

To ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaints process.

To manage the resolution of customer complaints, within given timescales.

To be the first point of contact for all customer related issues.

To provide complaint trends and communicate lessons learnt to the Call Centre Manager and the Business as a whole, so service levels can be improved and Regulatory Requirements like TCF and PPR be complied with.

To liaise with all levels of management throughout the business, including clients, Insurer, Re-Insure, FAIS and OMBUDS Department.

Making outbound calls to customers to resolve queries or complaints 01 February 2018 – 31 August 2020: Complaints Administrator at Emerald Life

To investigate and respond to client’s complaints under the direction of the complaints and compliance manager.

To negotiate suitable resolution to complaints with clients.

To provide detailed summaries of complaints issues for operational meetings.

To identify complaints and other clients feedback trends which indicates where the scheme improves.

To provide ad hoc reports as requested concerning complaints and other clients feedback.

To assist with uploading of refunds, client’s feedback and complaints tasks as directed by the compliance manager.

Confirming cancellation and email cancellation department Resigned

01 February 2017 – 31 January 2018: Administration clerk (Intern) at Department of Home Affairs (Nyanga Medium Office)

ADMINISTRATION CLERK

Greet and walk in customers, and ensure that they receive a professional, warm and friendly welcome.

Provide customers with orientation and information on the services required.

Provides advice and direction to relevant departments and ensure the highest service standard.

Ensure that the customers waiting areas are maintained in the highest standards.

Ensure effective, efficient and quality assured provisioning administration.

Assist clients in completing application forms and verifying that filled in appropriately in accordance with Department of Home Affairs requirements, standards and guidelines.

Receive and sort enabling documents.

Execute Civil Services Front Office application processes.

Ensure and assist with rolling and capturing of Fingerprints. CASHIER

Provide an effective cashier service to all Departmental clients.

Receive cash and issue the receipt/invoice to all applicants.

Endorse all application where cash was received.

Perform the cashing up procedure at the change of the shift and end of day under the supervision of the supervisor.

Count float before each shift and keep drawer secure at all times.

Ensure accurate handling of clients cash, credit payments and change. Contract ended

01 February 2016 to 31 January 2017: Finance (Intern) at Department of Home Affairs

(George Large Office)

REGISTRY

Ensure that records are safe and filed in a proper and correct manner.

Review, analyse the application for pillar code incoming and outgoing paper and electronic correspondence including faxes.

Ensuring that written authority from the National Archivist is requested before the disposal of files.

Control, maintain and apply the filing system, the master list of archives, registry procedures and practice.

Ensure that the correspondence is conducted on correct files and mail is posted, protect files against person, fire, heat water and insects.

Responsible for the safe-keeping of files

LEAVES

Responsible for the safe-keeping of files.

Receive approved leave applications with supporting documents from Office manager/Supervisor.

Draw offices leave application forms, update leave card and register.

Make copies of leave application and supporting document for filling, scan copies for capturing and dispatch originals to District Managers Office/Provision Managers Office for capturing.

Receive copies of captured leave application, draw official’s file, replace captured application and update leave register.

Check, verify leave captured on persal and update report accordingly.

Compile monthly leave audit, present to Office manager/supervisor to sign off and submit to District Managers Office/Provision Managers Office and file accordingly. Contract ended

29 September 2014 to 30 January 2016 Customer Advisor at Capita SA

To deliver consistently customer service by providing a professional and efficient service. Focus on first time resolution to improve Customer Satisfaction.

To build trust and lasting relationships, maintaining engaging interaction with regular repeat callers.

To deliver on all promises made ensuring that call-backs are completed, account fully noted, and all actions completed to deliver first time resolution.

To identify process issues and offer viable solutions in order to support both colleague and customer.

To take personal ownership of all queries and ensure issues are resolved fully first time.

To champion customer issues to resolution, highlighting specific examples roots causes and ideas/suggestions for improvement to coach/manager so that reoccurring issues can be resolved, and credits/ceases avoided.

To share ideas, best practised and learning experiences with colleagues at every opportunity.

To behave in a professional manner toward customers and colleagues and ensure all are treated with respect.

Resigned

SKILLS AND COMPETENCIES

Communication skills

Customer service

Computer skills

Active listening

Interpersonal skills

REFERENCE

Name: Mrs Madi Bothman

Designation: Operational Manager at Freedom Technologies Contact Number: (021-***-****/ 083-***-****

Name: Mr Heinie Bredell

Designation: Manager at Emerald Life

Contact Number: (021-***-****/ 073-***-****

Name: Miss Nomathamsanqa Mdunjeni

Designation: Supervisor at Department of Home affairs Contact number: (021-***-**** / 072-***-****

Name: Miss Retha Rischmuller

Designation: Supervisor HR & Finance at Department of Home affairs Contact Number: (044-***-****/ 079-***-****

Name: Miss Anele Ndinisa

Designation: Manager at Capita SA

Contact Number: (021-***-****/ 067-***-****

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