Employee Relations Safety
Resume:
IFEYINWA JESSICA JUWAH
HSE CUSTOMER SERVICE BUSINESS DEVELOPMENT OPERATIONS AUDIT MANAGEMENT EMAIL: **************@*****.*** LINE: 081******** LINKEDIN: Jessica Juwah ABOUT ME
Professional Health Safety and Environment Personnel, Customer Service Expert and a Management Specialist, A graduate of the prestigious Crawford University with a degree in Geology and Mineral Sciences B.sc, Certifications in UK-HSE 1,2,3, NEBOSH IGC, ISO 9001:2015 Internal Auditor Course and ISO 10002:2014 Customer satisfaction and complaint handling. Core management experience from DQS Nigeria, Saraya Construction Limited and Ministry of Energy and Mineral Resources. Result oriented and will add value to prospective organizations. Confident of an increase in organizational growth and development. SKILLS
Health Safety and Environment
Employee Relations
Customer Service
Operations
Microsoft office
Administration & Management
Risk Assessment
CERTIFICATIONS
CRAWFORD UNIVERSITY OGUN STATE
B.sc
Geology and Mineral Sciences
PREMIUM RESOURCE NETWORK
Certified
ISO 10002: 2014
Customer Satisfaction and Complaint Handling
ISO 9001:2015
Internal Auditors Course
CAREER EXPERIENCES
DQS NIGERIA
HSE Officer
Feb 2020 – Present
Audit Planning Customer Service Sales Officer
July 2019 – Present
MY ACHIEVEMENTS
Compiled daily reports for incidents, safety violations, repair requirements for equipment, and incidents of property damage and or theft, unauthorized persons within area and any unusual events.
Established a cordial and professional relationship with employees, and provided personnel with instructions on the practice of safe working techniques.
As needed, designed, arranged for and conducted onsite training for employees, and regular staff tool box meetings to share best safety practices.
Assisted in compiling safety programs, implemented and maintained health and safety standards.
Assisted in maintaining compliance of all safety regulations, and standardizing health and safety.
Audit
Communications
Business Development
Training Coordination
NATIONAL YOUTH SERVICE CORPS NYSC
Certified
Discharge Certificate
NOVELLE CENTER
Certified
BASIC FIRST AID/ CPR
ENVIRONMENTAL IMPACT ASSESSMENT
UK-HSE 1 2 3
NEBOSH IGC
NEBOSH IGC
SARAYA CONSTRUCTION LIMITED
Assistant HSE Officer
1 year 4 months
MINISTRY OF ENERGY AND MINERAL RESOURCES
Junior Geologist Supervisory Personnel mining and Reclamation 1 year 10 Months
1 year
Paid close attention to customers concerns, and worked tirelessly to resolve customer’s problems to their satisfaction, which resulted in a loyal customer base and increased company’s positive reputation.
Controlled all confidential and proprietary information released to company clients.
Provided assistance in designing safety protocols, preparing safety manuals and guidelines
Inspected work premises for hazardous elements.
Performed risk assessments and enforced preventative measures.
Collaborated with departmental heads in implementing safety processes, and safety measures in work areas
Established and maintained first aid center in work premises
Ensured first aid treatment is provided immediately to injured employees
Strictly adhered to corporate safety guidelines and procedures.
Monitored incidents of illness, injury and other situations in the work premises
Carried our investigations and created analytical reports detailing health and safety in the work areas
Developed strategies to reduce incidents of illness, low staff turnover and high absenteeism rate
Assessed risks and possible safety hazards of all aspects of operations
Acted as team leader for customer complaint handling project with the objective of promoting close cooperation to share information and develop satisfactory solutions for the successful delivery of various services.
As needed arranged onsite training for employees in ISO 9001:2015 standard.
Provided exceptional quoting and product information services to new and long-standing customers, resolved their concerns and developed satisfactory solutions, which led to enhanced customer confidence, and high customer retention rates.
Provided support to audit management team to initiate operational improvements and resolve delayed surveillance audit problems, which resulted in A-1 customer/ client services.
Handled 10 website inquires daily and converted 6 of those inquiries into returning customers.
Responded to customers’ questions and complaints, and dealt with problems either in person or by phone.
Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business.
Performed 10 calls every week to existing customers, which resulted in 25% increase in overall sales for the company
Efficiently handled an average of 20 customer services calls daily. BIO-DATA
Sex: Female
Nationality: Nigerian
Location: Lekki Lagos Nigeria
Health Status: Fit
Language Proficiency: English, Igbo
REFERENCE: AVAILABLE ON REQUEST
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