Beacon Bay
East London
adjh65@r.postjobfree.com/ 073*******
LWANDISA MTSHATSHENI
OBJECTIVE
Public Management student that is looking to gain the proper working experience to be able to apply my knowledge in your company with the intentions of becoming a qualified professional.
SKILLS & ABILITIES
Communicational Skills (Verbal and written)
Telephone etiquette
Interpersonal Skills
Microsoft
Teamwork
Planning and organizing
Ability to process information
Problem-solving skills
Time management (punctuality)
Ability to work without supervision
Sales/Marketing
PROFESSIONAL EXPERIENCE
DMC DEBT MANAGEMENT
10 May 2019 – 20 August 2019
Collections Consultant
I worked at the outbound call centre where I would make calls to collect on old debt that clients had not paid in a while, this meant that I would have to convince the client to pay their debt as this would affect the credit score of the client when wanting to open up an account.
My sales and marketing skills came in when I had to sell a payment method and had to convince the client of how it will benefit them.
WYKATO SPUR
1 March 2015 – 15 July 2016
I worked as a waitress where I had to make sure to use my listening skills and be able to sell food that they had not intended to buy.
Having to multi-task by serving 4 different tables with an average of 4 people in each taught me to be able work under pressure on days that were busy.
Keeping the customer happy was ensuring they leave satisfied by having paid value for their money.
Teamwork was very important as we had to help each other when busy with big tables.
STEERS HEMINGWAYS
30 NOVEMBER 2012 – 10 JANUARY 2013
I worked as a cashier as well as served tables on days that were not busy.
This was a holiday job where I had to take orders of the customers and pack them according to the correct order.
EDUCATION
GREENPOING SECONDARY SCHOOL
2012 – 2013
Studied grade 11 and grade 12
English Home Language
Afrikaans First Additional Language
Mathematical Literacy
Life Orientation
Business Studies
Economics
History
NCM BUSINESS AND COMPUTER ACADEMY
PUBLIC MANAGEMENT N4
Entrepreneurship and Business Studies
Management Communication
Computer Practice
Public Administration
PUBLIC MANAGEMENT N5
Computer Practice
Public Administration
Public Finance
Municipal Administration
PUBLIC MANAGEMENT N6
Public Law
Public Administration
Public Finance
Municipal Administration
INFORMATION
ID no: 930**********
Drivers License CODE 08
REFERENCES
VIWE MAYOYO
DMC DEBT MANAGEMENT
(086-***-**** Work number
VUYO YEKANI
WYKATO SPUR
(043-***-**** Work number
CHRISPEN KINDCOAT
STEERS HMINGSWAYS
(043-***-**** Work number