Office Manager
Resume:
Roxanne Tocknell
Introduction
Previously employed by Dish Food and Social
An established Catering and Events company, as the Office Manager and head of the Sales and Event management team. I started as a junior intern, spending time in the office, waitressing at one of the company restaurants, and have worked my way up to a management member of the
team. During the past three years, I have successfully mastered all levels of my daily tasks, ranging from event creation, management, and coordination, to menu creation, sourcing new suppliers, and at times assisting in the preparation and service of goods in the kitchen. I have also stood in as relief manager at one of the companies restaurants. I am goal driven with an enthusiastic and organised attitude to master any new system or subject. My aim is to develop my career further by acquiring a position within a reputable organization, hence my application for the position advertised. I believe I am well suited for the position. The tasks you have listed are both exciting, interesting and I am confident I will deliver to all the requirements. CV Roxanne Tocknell 058*******
PERSONAL INFORMATION
Name & Surname Roxanne Tocknell
Nationality South African
Languages English
Afrikaans
Sex Female
Health Excellent
Contact +971-*********
Email adjh30@r.postjobfree.com
Preferred communication Email
EDUCATION
Tertiary Education
Diploma completed The Hurst Campus
3 Years 2013 - 2015
- Grande Diploma
- Good food & Wine Diploma 2014
- Hotel Management Diploma 2015
Campus involvement Anna Foundation Child centred volunteer 2013 - 2015 Head of Hostel Representative 2013
Short Courses completed - Level 1 First Aid 2014
- Level 1 Fire Marshal 2014
- Topaz Wine Course Wine Appreciation 2014
- Flower Arranging 2014
- Food Photography 2014
Secondary Education
Highest level completed Rhenish Girls’ High School 2011 Matric
PROFFESIONAL PROFILE
I started as a junior intern, spending time in the office, waitressing at one of their Restaurants, and have worked CV Roxanne Tocknell 058*******
my way up to a management member of the team. During the past four years, I have successfully mastered all levels of my daily tasks, ranging from event creation, management, and coordination, to menu creation, sourcing new suppliers, and at times assisting in the preparation and service of goods in the kitchen. Computer Technology skills gained:
- Computer Literacy (Microsoft)
- Computers Applications Technology.
- Total Party Planner (An American event and catering system)
- GAAP (Basic understanding)
Personal skills:
- Systematic & logical thinking
- Disciplined & goal orientated
- Scholar attitude with passion for teaching others
- Creative and curious nature
CAREER HISTORY
Office Manager - Catering & Events Coordinator March 2018 – October 2020 Dish Food & Social
www.dishfood.co.za
Observatory, Cape Town
Daily tasks & Skills gained:
- Assisting with the diary, emails and calls of the owner.
- Travel bookings and post function costings.
- Staff Sick leave and annual leave management
- Records and updates of all staff ID’s and contact details
- Ordering of office and kitchen stationery
- Ordering of all food packaging in the absence of a logistics manager.
- Managing and rostering all volunteers at the Ladles of Love Soup Kitchen in collaboration with Dish food and Social.
- Management of all technical suppliers such as phone, printer and internet suppliers.
- Client services: Consultations, client relationship management, facilitate site inspections.
- Menu planning: Concept, creative & logistical implementation with kitchen.
- General Office admin: Event reconciliations, quote requests & sales.
- Financial data capturing: Financial reconciliation profit projections, annual profit assessment.
- System implementations: Identifying systematic shortfalls, development and implementation.
- Event logistics: Event licencing, Liquor licencing, Safety plans
- Event & Project preparations: Licencing, décor, logistics.
- Kitchen: Assisting chefs, managing event timeline, pass manager. Front of House: Briefing and managing service staff, on site contact for the client, managing set up and break down.
Catering & Events Coordinator March 2015 – 2018
Dish Food & Social
www.dishfood.co.za
Observatory, Cape Town
Daily tasks & Skills gained:
CV Roxanne Tocknell 058*******
- Client services: Consultations, client relationship management, facilitate site inspections.
- Menu planning: Concept, creative & logistical implementation with kitchen.
- General Office admin: Event reconciliations, quote requests & sales.
- Financial data capturing: Financial reconciliation profit projections, annual profit assessment.
- System implementations: Identifying systematic shortfalls, development and implementation.
- Event logistics: Event licencing, Liquor licencing, Safety plans
- Event & Project preparations: Licencing, décor, logistics.
- Kitchen: Assisting chefs, managing event timeline, pass manager.
- Front of House: Briefing and managing service staff, on site contact for the client, managing set up and break down.
Office & Kitchen Intern October 2014 – March 2015
Dish Food & Social
www.dishfood.co.za
Observatory, Cape Town
Daily tasks & Skills gained:
- Office admin: Managing reception, incoming sales calls & general driving duties.
- Facilitating tastings, mock-ups & final event meetings.
- Function prep: Packing of equipment, set up & breakdown of events.
- Catering: Assisting chef or front of house management.
- Kitchen: Assisting with food preparations & logistics.
- Buying & Ordering: Stock take, weekly kitchen & office orders, event services. Front of House October 2014 – September 2015
Done after hours conjunction with working at Dish Food & Social HQ. Side Dish Theatre Bistro, Theatre on The Bay
www.dishfood.co.za>side-dish
Camps Bay, Cape Town
Daily tasks & Skills gained:
- Waitress: Service prep, professional table service.
- Post service: Cash up, stock take & service prep.
- Floor Management: Reservations management, seating of guests, roster scheduling.
- Assistance with management admin, private event quotes Intern Chef August 2013 – January 2014
Grande Provence
CV Roxanne Tocknell 058*******
www.grandeprovence.co.za
Franschhoek, Cape Town
Daily tasks & Skills gained:
- Kitchen preparations: Food prep, equipment & service prep.
- Logistics: Stock take, orders, delivery check in.
- Back of house manager: Store room, fridge & freezer.
- Management of Pastry: Chef in charge in Pastry chef’s absence. REFERENCES
More references available upon request.
1. Andrea Folks
Owner and Manager of Dish Food & Social
2. Bronwyn Pietersen
Senior Logistics & Operations Manager of Dish Food & Social (of all 5 entities)
3. Darren Badenhorst
Executive Chef of Grande Provence Restaurant
4. Emma Hepburn
Senior Chef of Dish Food & Social from November 2015 – December 201*-***-*** 5170
CV Roxanne Tocknell 058*******
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