Gaurav Gupta

North York, ON 437-***-**** adjh0n@r.postjobfree.com

Summary

As an ambitious and hard-working individual, I am often commended for my commitment, responsibility, and diverse abilities. The best way to set new trends is trying and testing things. My previous experience has enabled me to gain much-required experience in problem-solving, time management and key account management. With an instinct to take initiative, I do not shy away from responsibilities.

Skills

Customer relations and sales coordination

Conflict resolution

Problem Solving

Teamwork

Adaptability

Decision making

Effective communication

Education

Seneca College – Social Media Marketing Sept 2020 to Aug 2020

Anticipated graduation – August 2020

Seneca College – Marketing Management

Sept 2019 to Aug 2020

Graduated April 2020

Courses – Strategic Marketing Management,

Integrated Marketing Communications

Brihan Maharashtra College of Commerce

– Bachelor of Business Administration July 2013 to June 2016

Specialization - Marketing

Professional Experience (Canada)

Sales Associate & Customer Service (Part Time) Dec 2019 - Till Date

Zara

Downtown, Ontario

Superior product knowledge and maintaining an orderly appearance throughout the sales floor.

Improving engagement with merchandise and providing outstanding customer service.

Greeting customers, responding to questions and giving suggestions for clothing styles.

Maintaining the fitting room and getting stock back onto the floor.

Professional Experience (Canada)

Team Member & Cashier (Part Time)

Tim Hortons

Sept 2019 – August 2020

North York, Ontario

Constant interactions with customers while taking their orders at the front end.

Assisting and serving customers quickly with their drinks and food orders.

Member of the back team, working in the kitchen preparing food.

Additional responsibility of Machine Maintenance and Re-stocking the store.

Professional Experience (India)

Process Expert

Maersk – International Shipping Company

Feb 2018 - Oct 2019

Pune, India

Key Account Manager for 70-80 premium customers (DHL, Adidas, Tata, Walmart etc).

Responsible for end-to-end client management involving new product development, supply chain, and delivery management.

Maintain and strengthen customer relationships, upgrading and managing customer accounts.

Overseeing the export process and managing bookings from placement till delivery to the customer.

Constant co-ordination with sales persons to make the customer experience free flowing and maximise satisfaction.

Respond to 160-180 mails daily to de-escalate customer queries quickly and in an unbiased manner.

Achievements

Double promotion from a Associate to Process Expert during my first appraisal at Maersk for a performance that exceeded expectations.

Employee of the month – Helped train new employees by acting as a team leader and put in extra hours to face one of the biggest cyber attacks.

Certifications

TCPS2: CORE- Ethical Conduct for Research Involving Humans.

Associations

Student Member, Canadian Marketing Association 2020.

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