Sales Assistant, data caturing, call centre
Resume:
Resume
MONIQUE KAINDA
Monique
Kainda
Motivation Letter
Dear Mr/Mrs/Ms
I was excited to see your opening available at your company. I am
confident that my background and abilities are an excellent match for
the job.
10 Bella Vie, Ravenswood
Boksburg, 1459 Please allow me to highlight my skills and competencies as they relate
to your job requirements.
• - 3 years wide-ranging experience as a Service Consultant in financial
sector.
adjh0k@r.postjobfree.com
• - Proven computer skills with knowledge of MS Word, Excel and
PowerPoint
• - Excellent verbal and written communication skills used to successfully
communicate with clients and customer alike, write reports and draft
correspondence.
• - Recognized as a resourceful problem-solver who is able to efficiently
collect and analyse information to find workable solutions.
• - Strong organizational and planning skills to ensure that I am able to
accurately and consistently meet multiple deadlines.
• - A hard worker who has built confidence and trust at all levels.
• - A committed team member who is known to go the extra mile.
I firmly believe that I can make a positive contribution to your company
and I have enclosed my resume to provide more information on my
skills and experience. I would welcome the opportunity to meet with you
for an in-depth discussion and I will make myself available at your first
convenience.
Thank you for you review and consideration. I look forward to hearing
from you soon.
Sincerely
Monique Kainda
Enclosure
Employment history
2016 – 2019
Service consultant • Intermediate • Capitec Bank
• Refer retail credit products and services.
• Promote applications including types of loans available, rate
and fees, processing and closing requirements.
• Identify sales and referral opportunities both in traditional and
non-traditional bank product areas.
• Achieve cross-selling goals.
• Deliver a "one stop" customer assistance approach.
• Balance teller cash drawer, cash reconciliations.
• Balance transfers to vault, ATM, and coin machine
• Monitor and promote sales activity contests
2014 –2016
Dispatch and Receiving Clerk • Intermediate • FoneChoice
• Receiving Clerk •
• Run dispatch notes for local deliveries.
• Place orders on sorting table in ticket office
• Scan order numbers for entry onto receipting system.
• Places orders onto racks once receipted
• Process picking slips for client deliveries and verifies orders
against picking slip Process Local Delivery Orders
• Responsible for processing delivery note and picking slip
• Responsible to weigh Globe flight shipments
• Pick orders and labels as per picking slip
• Picking slip is checked against orders pulled
• Process picking slips to pull stock for delivery for the following
day
• Pick orders for clients who collect at the counter in the office
Process Export Orders;
• Pack in correct packaging material and weigh box.
• Quality Assessment on orders received from the Factory (time
of receipt)
• Dispatch Clerk •
• Coordinates dock operations to ensure maximum utilization of
available dock capacity/proper workload sequencing,
efficient/timely loading, and unloading.
• Assigns loading and unloading work to forklift operators.
Highlights special customer packaging, loading platforms, or
inventory requirements that are applicable to the order.
• Prints pick lists; reviews completed pick lists for accuracy and
completeness; enters order adjustments, and trailer/seal
information; prints out shipping paperwork.
• Provides systems technical assistance to forklift operators and
data stewards.
• Coordinates with Trade Reps and/or Operations Planning
Department to resolve issues such as product age restrictions,
order/inventory adjustments, trailer capacity restrictions, trailer
rejections.
• Monitors the status of intra-plant and inter-plant replenishment
orders to ensure timely arrival of needed product.
• Other duties as required*
2011 –2012
Night Shift Data Capturer • Intermediate • HomeChoice
• Insert customer and account data by inputting text based and
numerical information from source documents within time limits.
• Compile verify accuracy and sort information according to.
priorities to prepare source data for computer entry.
• Review data for deficiencies or errors, correct any
incompatibilities if possible and check output.
• Research and obtain further information for incomplete
documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations
and perform backup operations.
• Scan documents and print files, when needed.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any
malfunctions.
2009 –2010
General Worker • Entry level • Continental China
• Responsible for general tidiness
• Cleaning duties - Ad hoc duties as assigned from time to time
• Assist customers/suppliers with loading and
• offloading of stock as required according to policies and
procedures
• General housekeeping of premises - Customer services
2009 –2010
Sales assistant/Cashier • Entry level • The Foschini Group
• Converse with customers to identify their purchasing requirement
and assist in locating desired items
• Provide customers with essential product information, as well as
offer them a demonstration of product features
• Direct or escort customers to appropriate aisles or store sections
where they can find choice products
• Provide solutions or replies to address customers’ problems or
inquires
• Oversee the tagging of products to ensure correct prices are
reflected
• Provide customers with after sales services and warranty
agreements
• Monitor displayed products to facilitate replenishment of emptying
shelves
• Oversee the upkeep, maintenance and general cleanliness of a
store and its premises
• Collect cash payments and process credit card transactions for
the purchase of goods
• Evaluate stock inventory to determine the need for new
shipments or product order
• Receive new shipments and ensure proper storage of excess
stock
• Handle cases of product return, refund or exchange
• Maintain an up-to-date knowledge of store products and
services in order to effectively conduct sales
• Upsell and cross sell in order to increase sales and maximize
company profits
• Keep a watchful eye for shoplifters and pilferers to minimize
risk of theft
• Work closely with retail sales managers to ensure sales
targets are achieved.
Education
Cornerstone • Cape Town • 2016 - 2017
• FET Certificate in Banking (NQF level 4)
Evergreen Resource Centre • Cape Town • 2011
• Information and Communication Technology
Blackheath High School • Cape Town • 2001 - 2004
• National Senior Certificate
References
Pedro Lopez • Department Supervisor • HomeChoice
Abigail van Wyngaard • Assistant Branch Manager • Capitec Bank
Contact this candidate