Leota Evelyn Pillay

** ****** ****

Ridgeview

Boksburg

1719

Language-English/Afrikaans

Mobile-078*******

Nationality-South African

Date of Birth-17/11/1982

CAREER OBJECTIVE

• Strong communicator, leadership and interpersonal skills.

• A creative thinker with the ability to conceptualize new ideas and themes

• Strong management and multi-tasking skills to co-ordinate support from multiple business units as well as a team

• Ability to manage multiple deadlines under pressure

• Self-starter who finds a way to get the job done and get their hands dirty when required.

• A peoples person always achieving above targets and chasing for commission.(Top sales person)

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EDUCATION

Matric

• English(A)

• Afrikaans(D)

• Mathematics

• Biology

• Finance

Computers:Excel,Word,Microsoft Publisher, PowerPoint,Internet,Social media TERTIARY EDUCATION

Midlands School Of Nursing-Auxillary Nurse 2001-2003

• Speech Therapy

• First Aid

• Nutrition

• Hospitality

Uni-College- Part time course

Events / Marketing Management

Part time Events

• Organizer of the Jozi Tese Festival

• Introducer of the Stall holders Gauteng

• Events coordinator of the Summer Cup in Turrfontein

• Co-ordinating of the Cell C campaign with Trevor Noah.

• Top sales person for Medscheme.

Rolls Royce Guest Lodge Events and accommodation 2017 to 2020

• Handle guest enquiries and complaints

• Register and process guests and their assigned rooms with issuing of keys.

• Confirm relevant guest information

• Accommodate guest requests

• Retrieve mail, packages and faxes for guests.

• Manage check ins and check outs

• Up selling guest rooms and promoting the Guesthouse services

• Handle cash and credit card payments.

• Manage online and phone reservations

• Ensure quotes are emailed on time.

• Maintain files and spreadsheets with clear and accurate records

• Liaise with necessary staff including housekeeping and maintenance to address problems or complaints made by guests

• Handle the pressurized environment and tolerate stress levels.

• Ensure a neat and orderly front desk.

Happy-Island / GOG Waterpark in Muldersdrift 2015 to 2017 Events and Lodge manager

• Calling all existing corporate clients on our data base to promote our venue.

• Sourcing for new clients by creating a network.

• Socialise with and engage clients and their guests during the events, and introduce new guests to the team.

• Ensure guests have a pleasant stay.

• Maintain check ins and check outs.

• Manage kitchen and cleaning staff.

• Work closely with the sales and consultant team to drive new sign-ups at events.

• Preparing international analysts visits (organizational & admin support, travel support – visa, hotel, taxi booking, etc.) and coordinate agenda with the Sales team

• Coordinate and manage communication and correspondence with local suppliers for events organization.

• Promote all conveniences and programs offered.

• Establish a long friendly relationship with the customers.

• Event planning, design and production within time limit.

• Working with clients to identify their needs

• Conduct market research and gather information to negotiate contracts prior to closing any deals.

• Organize facilities and manage all events details,décor catering, entertainment and and transportation.

• Specify staff requirements and co-ordinate their activities.

• Proactively handle and arising situations and troubleshoot any emerging problems on the day of events.

• Research market to identify event opportunities and generate interest.

• Ensuring and providing flawless, upscale professional and high class guest services experiences.

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

• Responding to guests needs and anticipating their unstated ones.

• Always up sell on current deals and promote referrals.

• Meeting and greeting clients, making the time spent memorable.

• Actively resolve customer complaints timorously.

• Plan, organize and coordinate events and ensure they run smoothly and professionally, in line with the high standard already established.

Sposabella Wedding Boutique- Event Planner 2013 -2015

• Research and book the appropriate venue.

• Perform research in order to gain deep understanding of different requirements and details of the event

• Plan and organize the event in accordance with financial and time restraints.

• Meet with clients and co-ordinate with them regularly.

• Plan,schedule and organize time slots and speakers at events.

• Look for and compare different vendors(catering,decorators,musicians)

• Negotiate with vendors.

• Sourcing for new business from referrals.

• Hire,train and oversee staff.

• Evaluate personnel.

• Appraise teams performance and provide regular reports.

• Examine daily duties, assign tasks and check on progress.

• Analyze customer feedback and suggest ways to improve ratings.

• Establish a long friendly relationship with the customers.

• Event planning, design and production within time limit.

• Working with clients to identify their needs

• Handle,oversee and co-ordinate all event operations.

• Track the overall expenses regularly.

• Resolve problems in a timely manner.

• Analyze and evaluate event results.

• Create and present reports.

• Work creatively with the Beijing designer to understand every detail of the wedding gowns.

• Meet monthly targets for sales at the boutique.

Medscheme (Marketing Manager)2007 - 2013

• Provide effective management,leadership and motivation to ensure that the campaign and advisors meet all performance criteria

• Supervising a team of 30 agents to ensure sales targets are met.

• Prepare incentives for top performance

• Run sales drives and power hours.

Performance,Absenteeism and poor timekeeping management.

• Complete daily and monthly reporting providing feedback on any queries surrounding the report.

• Office/Admin duties for management

• Invoicing Clients

• Preparing reports and correspondence letters

• Talent Management

• Ensure marketing material is updated and distributed.

• Uploading web content

• Retaining customer base.

• People development

• Administration/Office Support

• Scheduling appointments

• Recruitment

• Staff Management

• Coaching and training

• Weekly and Monthly meetings with the MD to discuss upcoming events,invitations and engagements.

• Co-ordinate travel and accommodation requirements in connection with business partners and ensure arrangements match MD requirements.

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Reference

FerozaPatel(Manager Fedhealth)-011*******

Fiona James-011*******

Happy-Island Waterpark-082******* (Tim Hoggins)Director Sposabella Wedding Boutique- Tsungi 078*******

Rolls Royce Guest Lodge- Anita 071*******

Contact this candidate