Manager Customer Service

Dear Sir / Madam,

I am a ** old male that finds extreme value in my children, this is the main factor that I strive to achieve all that is possible and coach those around me of how to avoid making similar mistakes or of how to be different.

I am a family man and have found a second family at ORT since I was 19 Years old. I have managed to fall in love with my work and believe that my passion towards the industry will rub off on colleagues as well.

I am a God fearing man and this forces me to remind myself of being humble and helpful as I have had first-hand experience of his wrath.

Kind Regards,

Asgar Hoosen

PHOTO

PERSONAL PROFILE

ID Number : 821**********

Nationality : South African

Gender : Male

Marital Status : Married

Dependants : 4

Driver’s licence : Code 8

Criminal record : None

Health : Good

EDUCATIONAL QUALIFICATIONS

CURRENT STUDIES :

ORGANISATION :

DATE :

SECONDARY EDUCATION

High School: Liverpool Secondary :

Highest standard passed : Matric

Subjects: Accounting, Business economics, History, Biology, English, Afrikaans

TERTIARY EDUCATION

Qualification :

Institution :

Date :

LEADERSHIP ROLES & INITIATIVES INVOLVED IN:

WORK EXPERIENCE

COMPANY : BidAir Services

Title : Head of Department

Period : 16 November 2015

Primary Roles & Responsibilities

Meet SLA standards as per individual Airline agreements

On time performance in all areas.

Meeting service delivery standards.

Implement corrective actions when operational performance requires

Provide timeous feedback to queries, concerns raised.

Assist in preparing and complying with annual budget for the station/division.

Monitor the station’s/division’s performance against the budget.

Implement strategies to achieve budgeted targets in case of deviations.

Implement cost saving initiatives when required.

Monitor expenditure.

Enforce Company’s safety policies.

Implement corrective action interventions to address safety or health risks when required.

Ensure Safety Committees are established and execute their responsibilities in line with the provisions of the OHS Act.

Attend meetings with Airline and ACSA representatives.

Ensure timeous feedback on operational issues to airlines and/or ACSA.

Maintain good working relationships with Airlines and ACSA through professional interaction.

Plan resources according to operational demands.

Manage employees according to company policy.

Ensure that staff meet the specified training requirements for their positions.

Execute the implementation of succession planning strategies.

Head of department of a staff compliment of approximately 750 staff including 14 Managers and 52 supervisors.

COMPANY : Comair

Title : Acting CSM (Customer Service Manager)

Period : September 2000 – February 2003

January 2008 - January 2011

Primary Roles & Responsibilities

Oversaw the daily operations of Check in departures and arrivals, business class lounge, ticket sales departure control, domestic regional and international flights.

Networked and maintained relationships with high profile passengers.

Controlled compensation or free flight vouchers during delays.

Co-ordinated aircraft changes during disruptions.

Staff roster timekeeping staff retention.

Heading seven departments with a compliment of 309 staff member.

COMPANY : 1Time Airline

Title : Shift Manager

Period : 16 March 2004 – December 2007

Primary Roles & Responsibilities

Manage daily operation on one shift

Enforcing of company procedures at ground operations

Dealing with disrupted flights and irate passengers

Controlling of man hours and monitoring overtime.

Started up ELS and GRJ stations and oversaw the inauguration flights with two other senior managers.

REFERENCES

Name : Vashni Deoduth

Company : Comair

Contact Numbers : 083-***-****

Name : Leah Todd

Company : BidAir

Contact Numbers : 082-***-****

SUPPORTING DOCUMENTATION

Copy of Identity Document

Copy of Matric Certificate

Contact this candidate