Jayeline Si

Email Address: adjgpk@r.postjobfree.com

Contact No. (046-***-****/ +639*********

* Industry Expertise: 6.5 years experience in Project Management Office, Back Office Support and Coordination, 6 Months experience as Contracts Specialist, Experienced Legal Assistant, Virtual Office Assistant at Upwork

Selected Relevant Experience:

Vendor Contract Specialist - (February 2020 - Present)

Draft and redline contracts; highlight the risks involved to the stakeholders; negotiate with the vendors if necessary; implement, monitor and update contract management process; prepare and review Statement of Works, LOIs, quitclaim and other legal documents in accordance to the requirement of the stakeholder;

Build significant relationships with stakeholders and other internal departments as a representative of the legal team on risk management;

Monitor and provide regular reporting to legal team and internal department stakeholders contract statuses and risk controls;

Contribute to the development of contracting best practices, playbooks and process automation; and

Support global team objectives and meet urgent business need.

Project Specialist – Global Payments Inc. (January 2015 – June 2015)

Worked with Stakeholders, Business Partners and subject matter experts to identify requirements and project scope;

Managed Project Life Cycle Phases from initiation to post implementation, ensuring documentation and regular status reporting throughout; and

Assisted in the documentation of the organization’s Project Management framework;

Process Work Order Coordinator – Accenture - Project Keystone (March 2012 – September 2013)

Member of Demand team and acted as one of the point of contacts to Client’s Application Supplier team;

Responsible in receiving process work order request and providing administrative support relevant thereto;

Prepared overview of project request; directly engaged with Project Managers from the commencement until the termination of projects;

Provided assistance to the Portfolio Leads and Project Managers in all phases of a project;

Responsible in receipt, recording, and distribution of the Project Work Order Request and/or High-Level Estimates form from client thru SMS;

Coordinated with the Portfolio Leads to identify under which Delivery area the request should be logged;

Reviewed authorization and allocation of responsibility for the initial estimating work within the project;

Produced formal contractual documents detailing scope, budget, schedule and all contractual terms under which the work will be undertaken;

Organized the weekly Technical Content Review Board (TCRB) and Work Order Approval (WAM) meetings and prepared the MOTM;

Chased sign-offs of contracts within the Turnaround time;

Reviewed documentation prior to submission to client;

Updated the project request list on ongoing basis;

Generated the Pipeline Report and Ad Hoc Reports; and

Created process documents and process workflow and maintained it in MS Sharepoint.

Department IT Contact/Service Requestor/Helpdesk – Accenture - Project Keystone (September 2010 – February 2012)

Requested creation, modification and/or deletion of client’s systems, account access and Hardware for Accenture unit staff. The goal of this role is to obtain the security, optimize operational process and enable client to control licensing and related costs for the project through the use of client tools such as SRV6, Remedy, Mailbox and CUP;

Requests to be processed include S2/XP account, Citrix account, E-mail account, SAP account and such other technical requests whenever applicable;

Provided resolution to Helpdesk tickets logged by users affecting their accounts within the agreed SLA; and

Provided first level of support and assistance to the client’s issues/concerns thru phone, email and chat.

Service Control Analyst – Accenture - Project AST (February 2007 – August 2010)

Provided Level 2 support for the client. Support functions include monitoring of the client Remedy queue;

Acknowledged all SAP/NON-SAP tickets like microsoft, oracle, java logged within the documented SLA timeframe, and escalated critical issues;

Supported functions which include ad-hoc report generation from the Remedy tool for local management and compiled weekly time tracking hours for the client team;

Provided uninterrupted monitoring of the Client Remedy input queue during agreed upon client support hours (12 hour proposed schedule); assure that 100% of all inbound cases are acknowledged as defined in client Master Service Agreement based on Severity of the issue;

Assigned the issues to the appropriate teams and tracked its resolution; and

Escalated all Critical and High issues to the appropriate functional support resources and Local management; and QA of Remedy Change tickets ready for transport to production – ensured that the Remedy ticket has the appropriate documentation

Other Relevant Work Experience – Non-Accenture

Investors Assurance Corporation

Legal and Administrative Assistant

PS Bank Head Office – Loans and Litigation Department

Legal Staff

*Completed Apprenticeship at Provincial Prosecutors Office – Imus, Cavite

Educational Background

Juris Doctor

Arellano University School of Law

Bachelor of Science Major in Legal Management

Saint Paul University Philippines

***Civil Service Eligible (Professional)

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