Michele Aponte

** **** ***** *****, **** Orange, FL 32128

Cell: 352-***-****

Email: adjgpa@r.postjobfree.com

OBJECTIVE

Seeking a position in Customer Service Support- Operations. I have strong organizational and problem-solving skills, work well independently or as a team player with the capacity to master new concepts and procedures. I am confident that my experience and expertise in various professional environments would make me an ideal candidate for employment at your company.

SUMMARY OF QUALIFICATIONS

ALEGEUS TECHNOLOGY Maitland, FL

November 2018—September 2020

Back-Office Operations Analyst in Banking-- Supporting (HSA) Health Saving’s Accounts

Provide Data Entry /Computer –Support w/ opening HSA accounts while receiving supporting Documents. All Documents received via Alegeus Technology Software programs currently being used. We assist with Demographics for participants accounts and Third-Party Administrators. Processing of all Documents received, Account Closure, Contribution Election, Correction, Check Order, Updates of beneficiary, Statements etc.

BNY Mellon/Pershing Lake Mary, FL

July 2018 – November 2018

Worked as a contractor for ACS—on Corporate Actions-- International Dividend and Bond Interest-- Processing payments for Dividend and Bond Interest using N Tier when receiving the 564 announcements and 566 confirmations. Assisting all team members setting up their Foreign Currency payments for Cad, Gbp, Hkd Jpn, Etc. Data Entry-Mainframe data base used daily, work with Par and Gloss Platform. Adjust the announcements when received and update Foreign Exchange.

SunTrust Bank Orlando, FL

January 2013- December 2017

Treasury Implementation Service Support Representative/ Operations Analyst II

Data Entry - Processed and serviced Business and Corporate client accounts entering data into Mainframe data base system, providing Online financial services for the bank-- Online Cash Manager, Bill Pay, ACH, EFT, Credit Cards, Loans, change of address, personal information and user credentials.

Charles Schwab & Co Inc. Orlando, FL

April 2003-December 2012

Service Support Specialist II/Cashiering-Document Control

Brokerage firm experience in back office Financial Operations. Data Entry

Document Control functions Scan, indexing and validating documents - Indexed Faxes, assisted management team to get all faxes processed accurately

Cashiering functions-- Check Deposits made manually and Mobile capture -Processed Incoming and Outgoing Wires, Investigate and resolve client account discrepancies, consistent interaction with Service Team representatives to resolve problem checks to get resolutions quickly. credit accounts accurately and timely using excel applications and company applications

Supervisory closing functions-- reconcile end of day processes entering data onto General Ledger. Processed Simple journals using Microsoft Excel computer programs

Worked with the Service and management team with the process of issuing company outgoing checks to go out regular and UPS mail during high tax season volume requests

Piloted the new process of Mobile Capture and check printing procedures using the company applications.

Publix Supermarkets Orlando, FL

January 2002 -April 2003 Part-time Cashier, front-end /Customer Service

Charles Schwab & Co Inc. Orlando, FL

February 2000-December 2001 Service Support Specialist

7 Day Operations- 4 days- 10-hour shifts for Brokerage Operations to meet service standards for our Business needed areas- Document control, Cashiering and New Accounts.

Document control, scan index documents and faxes using IECMS system to the proper service area teams for completion. Flexibility to deposit checks, process wires, process Simple journals daily

Winn-Dixie Supermarkets Orlando, FL

August 1998- February 2000 Front End Customer Service Manager

Assisted Management team in supervising front-end operations

Office help/Cashier, made deposits for the bank, end of day balancing/closing procedures Maintain excellent customer service needs

Operated Florida Lotto/Money Order/Western Union/Ups Machines/ATM, Cash register,

Dillard’s Department Store Ocoee, FL Sept 1997- July 1998 Sales Associate

Customer service, Merchandising Cashier

Assist Management team with inventory and price changes

United Jersey Bank Aberdeen, NJ

January 1990-July 1996 Personal Banking Representative

Perform Loan, Credit, Mortgage and Equity Sources Transactions

Investigate and resolve client/customer inquiries

Introduce client/customers to new types of financial services Assist Branch Management Team in day-to-day operations

Shop Rite Hazlet, NJ

September 1985-July 1996 Customer Service Clerk/Cashier

Supervised 12 staff members in a “Front End” Operation

Oversee cash accounting, Back Office assistance- Monitor Stock Integrity Maintain excellent customer service in a retail environment

EDUCATION 1993 Associates in Arts - Brookdale Community College Lincroft, NJ

SKILLS Computer literate, Microsoft Office- Word, Excel, Access, Outlook, Internet Explorer Teams Workday

ACKNOWLEDGEMENTS 2007 Presidents Club Award for my excellence in service

LANGUAGES English and Spanish

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