MARIA PRINCESS W. DUNGO

Flat **, Bldg *** Road **05

Block 339, Um al Hassam

Kingdom of Bahrain

Email add:adjgp8@r.postjobfree.com

Contact No: 36105077

WhatsApp No: 36820182

OBJECTIVE: The pursuant wishes to be employed in a company where her skills and experience can effectively utilized to the company's over-all growth and development.

PERSONAL DATA:

Gender : Female

Civil Status : Married

Height : 5’5 Ft

Weight : 52 Kgs.

Religion : Catholic

Nationality : Filipino

Father’s name: Antonio N. Wong

Mother’s name: Herminda N.Wong

EDUCATIONAL BACKGROUND:

Primary : Concepcion North Central Elementary School

Concepcion, Tarlac. Philippines

2002 - 2008

Secondary : Benigno S. Aquino National High School

Concepcion, Tarlac. Philippines

2008– 2012

Tertiary : Concepcion Holy Cross College

Concepcion, Tarlac

Bachelor of Science in Secondary Education

Graduated April 01, 2016

INTERESTS:

Multimedia

Travel and Leisure

Outdoors

Swimming

Networking

Junk Art and Recycling

SPECIAL SKILLS:

Teaching

First Aider

Proficient in MS Office, Applications and Internet browsing

Multi-tasking capable

Able to work alone and as a group

Problem Solving

Customer Care Service

EXPERIENCE

Company: BENIGNO S. AQUINO NATIONAL HIGH SCHOOL

Position: Teacher (Internship/ On the Job training)

Date: June 2015- March 2016

BENIGNO S. AQUINO NATIONAL HIGH SCHOOL

Position: Substitute Teacher

Date: May 2016- April 2017

Duties and Responsibilities:

●Making administrative and budget decisions

●Chaperoning classes and trips

●Prioritizing teaching methods

●Completing parent and student counseling

●Enforcing rules and disciplinary action

●Lecturing and discussing concepts

●Preparing material for presentations

●Grading tests and conducting progress reports

●Recordkeeping student activities in accordance with laws and school policies

Recently Working:

Bahrain International Hotel

Position: Reservation Supervisor cum Receptionist/ Executive Secretary

Date: January 2017 to Present

Duties and Responsibilities:

Reservation Supervisor

●Manage and monitor all rates on OTA’s.

●Maintain/monitor rate parity on all OTA sites.

●Make rate tables of all OTA’s and give weekly report to FOM and Sales Director.

●Reply to guests reviews on OTA sites.

●Reply to guests requests on OTA sites and coordinate with reception regarding airport pick up or transfer and late check outs.

●OTA no shows should be marked accordingly to the respective extranet and coordinated with the reception/back office.

●Manage B2B/Travel agent rates.

●Forward all business Visa inquiries to back office.

●Create all bookings and make IDS entry.

●Manage all the filings and paper works with regards to reservations.

●Re-check all arrivals, airport pick ups, tomorrows arrivals. Log all pick up and drop in the log book accordingly.

●Manage hotel emails in regards of reservations and manage to reply website emails.

●Apply/follow up business visas.

●Trains new reservation staff

Receptionist

●Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

●Greet and welcome guests

●Answer questions and address complaints

●Answer all incoming calls and redirect them or keep messages

●Receive letters, packages etc. and distribute them

●Book reservations for individuals, families and groups as required

●Prepare outgoing mail by drafting correspondence, securing parcels etc.

●Keep updated records and files

Executive Secretary

Maintaining executive’s agenda and assist in planning appointments, board meetings, conferences etc.

Attending meetings and keep minutes

Receiving and screening phone calls and redirecting them when appropriate

Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)

Handle confidential documents ensuring they remain secure

Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders

Maintain electronic and paper records ensuring information is organized and easily accessible

Conduct research and prepare presentations or reports as assigned

CHARACTER REFERENCES:

1.MR. ABDUL FAREED

General Manager

Bahrain International Hotel

Kingdom of Bahrain

CONTACT NO: 36552817

2.Mr. Satheesh Manikoth

Front Office Manager

Bahrain International Hotel

Kingdom of Bahrain

CONTACT NO: 34249813

I hereby certify that the above statement is true and correct upon my knowledge and being.

Sincerely,

MARIA PRINCESS W. DUNGO

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