Management skill
Resume:
Rosiel Granado Enero
Address: Legaspi st. Block *1 lot 21 Villa Grande Subd.
Lambakin Marilao Bulacan
Email Address: *********@*****.***
Contact #: 092********
Objectives:
To give my highest standard of discipline, professionalism, excellent service, good moral character and performance management to your company.
Personal Information
Nickname : Shel
Date of Birth : October 22, 1988
Place of Birth : San Rafael Bulan Sorsogon
Age : 32 years old
Civil Status : Single
Person to be contact
In case of emergency : Mrs. Salve G. Enero
Address : Legaspi st. Block 11 Lot 21 Villa Grande Subd. Lambakin Marilao Bulacan
Contact # : 091********
Educational attainment
Tertiary Divine Mercy College Foundation Inc.
Bachelor of Hotel and Restaurant Management
Caloocan City
S.Y. 2005-2009
Graduated- March 25, 2009
Seminars and Training Attended
Food Safety, Cleanliness and Sanitation Class at Jollibee
December 2006
Hotel Immersion at Days Hotel Tagaytay
September 1-2, 2007
Campus Barista Caravan
December 14, 2007
Actual Shipboard Training at Negros Navigation
February 28- March 2, 2008
Hotel Practicum at Casa Bocobo Hotel
December 23, 2008- March 6, 2009
Management Trainee at Café France
March- August 2011
Working Experience
Administrative Crew
Jollibee Food Corporation
November 2006-October 2007
Responsible on Store’s Cash fund handling.
Manage delivery of deposits to Bank.
Assisted Manager’s paper works needs.
Preparing Cashier’s change bills & coins.
Counter/Cashier
DeliFrance
June-November 2010
Welcomed, greeted & taking Customer’s orders.
Assisting Customer’s needs.
Preparing food & beverages needs.
Counter/Cashier/MT
Staff Search Asia Cooperative
December 2010-August 2011
Assisted Guests on their dining needs.
Assisted food servers during peak hours.
Trained in all stations as part of shift management training.
Trained on shift handling of store’s operation.
OIC/Shift Manager
Café France
September 2011- July 2016
Responsible on overall store’s operations.
Handling stocks ordering.
Develop and implement employee performance evaluations and improvement plans.
Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
Resolve customer problems or complaints by determining optimal solutions.
Provide exceptional customer service and ensure the employees also provide the same level of service.
Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the store
Responsible for preparation of work schedules.
Responsible on profitability of the store.
Handling manpower scheduling & production planning.
Assistant Restaurant Manager/OIC
Sumosam
July- December 2017
Responsible for the Inventory of the store
Responsible for the sales report of the store such as Profit and Loss.
Handling Scheduling
Doing Stocks Ordering.
Handling Store’s Operation.
Shift Manager
Seattle’s Best Coffee
June 2018- March 2019
Responsible for the Inventory of the store
Doing Stocks Ordering
Handling Customer’s Relations
Delegating tasks to staffs and supervising their performance.
Maintaining a fully-stocked inventory and ordering food supplies, as needed.
Restaurant Stewardess/Administrative Assistant
Norwegian Cruise Line
April 2019- March 2020
Responsible for all labels of the food on the buffet area.
Responsible for providing support to the Main Dining Rooms, Buffet and Crew Mess during service.
Ensuring cleanliness of the Main Dining Restaurant, Buffet and Crew Mess area.
Responsible for beverage and table maintenance in an assigned station of the Buffet as directed by management.
Also perform basic administrative tasks, such as answering phones, taking reservations, and giving out basic information to the guests.
Secretary of Restaurant Manager
Assisting all restaurant supervisor and crews to any request or queries.
Filing all documents of the restaurant department.
Typing, preparing and collating reports.
Scheduling meetings and appointments.
Taking notes and minutes in meetings.
Managing and requesting office supplies, uniforms for the staffs etc.
Personal Skills
Knowledgeable in using different MS applications such as, MS Word, MS PowerPoint, MS Excel
Adaptable and flexible to shifting work schedules.
Can speak Filipino and English.
Highly organized and efficient.
Character References
Mrs. Leslie Anna Ganado Mrs. Janielyn Addatu Mr. Arno Castrence
Supervisor Café Manager Electrical Engineer
Caloocan City Antipolo City Marilao Bulacan
Cell # 091******** Cell # 093******** Cell # 092********
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
ROSIEL G. ENERO
Applicant’s signature
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