Marion V. Jeffrey

Certified Medical Assistant

adjgk9@r.postjobfree.com• 931-***-****

Augusta, GA

Summary

Accomplished medical professional with recognized ability to deliver optimal patient experiences within clinical and hospital settings. Diligent in ensuring patient needs are met according to established procedures and regulations. Possess superb work ethic and strong commitment to patient safety. Team player with extensive history adapting to new roles and requirements in order to maintain rigorous standards for excellent patient care. Demonstrated ability to learn and utilize new technologies, techniques, and methods.

Education

Certified Medical Assistant

New World College, Anniston, AL

Diploma in Health Care Administration & Medical Assistance

New World College, Anniston, AL

Completed prerequisite coursework toward LPN, Hopkinsville Community College.

Studied at City College of Chicago in Mannheim, Germany and at University of the Virgin Islands in St. Croix

Certifications

Certified Triage Nurse / Adult Triage Nurse

Certified Breath Alcohol Technician

Certified Audiology Technician

Clinical Career Leader

Premier Medical Group, Clarksville, TN

Awards

Dean’s List (three times)

New World College

President’s List

New World College

Professional Appearance Award (three times)

New World College

Specialized Skills

Patient Care:

Wheelchair Assistance, Transfers, Physical Rehabilitation, CPR, EMR, Physical Exams, Health Care Education, Training & Counseling, Medication Administration

Data Management & Automation Systems:

Athena, Composite Healthcare System (CHCS), KG Ambulatory Data System (ADS), Corporate Executive Information System (CEIS), Armed Forces Health Longitudinal Technology Application (AHLTA), Medical Application and Process Solutions (MAPS), Patient Appointment System (PAS), Misys, NEXGEN

Diagnostics:

EKG, X-ray, Spirometry

Administrative:

Office Management, File and Records Maintenance, Accounts Receivable, Dictation, Proofreading

Career Experience

Tennova Healthcare, Clarksville, TN, 2019– 2020

Certified Medical Assistant, GI Clinic

Confirmed scheduled appointments, roomed patients, observed vital signs and recorded information in Electronic Medical Records system. Updated patient information and reconciled patient medications in database, consulting with insurance providers as needed. Scheduled follow-up visits, procedures, and referrals to other specialists. Answered patient questions about care and doctor’s instructions in person and over the phone. Obtained approval prior to authorization for medications. Assisted providers in rooms with patients. Cleaned and maintained patient rooms.

Jenkins Medical Clinic PCMH, Camp Humphrey, Korea, 2017 – 2019

Medical Support Assistant & Medical Record Tech (MSA/PAD)

Processed and maintained medical records, utilizing automation systems to incorporate reviews and analyses, compile abstracts, and extract data from patient medical records. Verified patient eligibility through Defense Enrollment Eligibility Reporting System, a global personnel locator. Maintained health records for eligible patients. Screened patient medical records during intake and out processing to ensure all information was accurately updated and properly filed, correcting medical and statistical data and patient demographics. Maintained medical records in compliance with regulatory requirements and organizational standards and distributed health records to appropriate custodians.

Processed records for 150 to 200 new patients each week.

Brian Allgood Army Community Combat Hospital, Yongsan, Korea, 2016 – 2017

Medical Support Assistant, Audiology Department

Welcomed patients and visitors as initial point of contact and notified appropriate staff of patient arrivals. Answered telephone enquiries regarding policies, procedures, location, etc. Recorded and delivered telephone messages, expediting urgent requests. Guided patients to complete all necessary forms prior to care. Accommodated needs for scheduling changes. Monitored and communicated scheduling variances to affected staff and patients. Resolved administrative complaints and transferred other complaints to appropriate departments. Followed up with patients to ensure all needs were met and questions were answered.

Created, maintained, and monitored daily schedules for healthcare provider, scheduling appointments manually and in automation system. Entered, updated, and retrieved data. Prepared and proofread correspondence, memoranda, and other documents, ensuring compliance with procedural requirements. Maintained patients’ records in electronic format according to regulations, monitoring records for quality and accuracy. Generated progress reports, medical statements, and statistical reports utilizing automation systems. Reconciled end-of-shift and end-of-day reports.

As Certified Hearing Conservation Technician, supported annual hearing screenings. Entered patient history into database. Performed otoscopy evaluations, determining whether significant threshold shifts had occurred and referring patients for further testing if needed. Fitted hearing protection and instructed patients in hearing conservation techniques.

Proactively earned certification as Hearing Conservation Technician in response to organizational needs.

Career Break: Pursued educational goals at Austin Peay University in Clarksville, TN, 2013 -- 2016

Comanche County Memorial Hospital, Lawton, OK, 2011– 2013

Medical Assistant (2012 – 2013)

Scheduled appointments and obtained authorizations for medical tests. Verified lists of medications. Assisted health care providers during examinations and treatments. Positioned and draped patients for diagnostic examinations and treatments. Set up equipment and instruments. Drew blood and obtained vital signs. Immunized adults and children. Administered medications. Applied and removed bandages, binders, and simple dressings. Supported patients with personal hygiene and ambulation, preventing obstruction or dislodgement of drainage, suction, and parenteral fluid apparatus. Facilitated lab controls and EMR. Operated x-ray and EKG equipment for routine diagnostic tests. Tracked lab and x-ray results. Sterilized instruments and disposed of contaminated supplies. Advised clients on household cleanliness, hygiene, nutrition, and infant care. Explained procedures, medications, dietary recommendations, and other instructions to patients. Answered phones, took dictation, completed insurance forms, and ordered office supplies.

Float Nurse (2012)

Prepared patients for treatment. Reviewed charts and assessed conditions including home and work environments to understand needs of individuals, families, and communities to understand potential health issues and safety hazards. Provided statements regarding diagnoses and treatment. Monitored, recorded, and reported changes in patient conditions and symptoms.

Demonstrated exemplary resourcefulness and adaptability to ensure clinic was fully staffed.

Clinical Medical Assistant (2011 – 2012)

Prepared treatment rooms, calibrated machines, organized files and documents, prepared instruments, and maintained clinical supplies. Interviewed patients, measured vital signs, and provided instructions to patients, ensuring all concerns were addressed. Maintained electronic medical charts, reviewed patient medications, conducted drug screenings, and ordered x-rays. Operated EKG equipment, spirometers, and Bio-Z. Collected and logged laboratory specimens and prepared for testing. Facilitated medication and specialist referrals. Maintained financial records, mailed monthly statements, and pursued collections.

Mastered and performed additional duties as needed including phlebotomy, drug screenings, and occupational health support.

Additional experience as Certified Nursing Assistant for Western State Nursing Home Facility in Hopkinsville, KY and as Medical Assistant for Premier Medical Group in Clarksville, TN.

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