Lucia Vanessa Rosa

**** ** ***** ** ******* Fl. *3322; Cell: 954-***-**** Email: adjgjh@r.postjobfree.com Career Summary

Highly accomplished and results-driven, competitive market expansion, and sales leadership experience. Leverages finely-honed interpersonal and time management skills to successfully manage a team and increase profitability achieving corporate goals and objectives. Energetic and goal-oriented with a genuine passion for sales strategy and well-rounded background in supporting a progressive organization in relationships to benefit business development.

• Core Competencies

● Guest Service Development ● Revenue & Profit Growth ● Organization & Communication

● Negotiation and closing activities ● Sales Training and Team Leadership ● Business Strategist

● Internal and External Communications ● Productivity & Perfomance Improvement ● Relationship Building Professional Experience

Bonaventure Resort & Spa & Country Club

Food and Beverage Director 2017-2020

• Responsible for company Food and Beverage performance like personnel management, other services and operations. Monitor and make sure that there is a smooth running of customer service areas and satisfaction.

• Responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services. Organization of appointments and meetings for staff, change menu and other matters related to their line of work and implement trainings for employees if needed.

• Create and maintain menus that satisfy guests. Responsible for managing food costs, upholding menu standards, and controlling inventory close to the Executive Chef.

• Responsible for bi-weekly payroll procedures and money distribution

• Promote excellent public relations and professionally handle guest complaints or concerns to ensure satisfaction.

• Consistent and dependable completion of daily log book to ensure proper communication within the department and upper management

• Prepared side work duties for all staff members to ensure and execute smooth daily operation. Bonaventure Resort & Spa

Front Desk Manager 2014-2016

Supervise the Front Desk to ensure efficient and profitable operation by performing duties personally or through delegating of tasks.

• Oversee general operation of the hotel when the Director of Rooms or Front Desk Manager is not present. Set the tone and example of guest service and guest satisfaction for all colleagues. Has specific responsibility for overseeing specific shifts of the Front Desk

• Participation in the managing, overseeing and training the Front desk personnel. Does daily check of the previous day s work, i.e. posting, deposits, cash reports and petty cash reports. Work with FOM and Safety Team Leader on all safety related issues. Vacation Village at Weston

Front Desk Associate 2013-2014

Represent the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Help guests complete registration cards and then assign rooms, accommodating special requests whenever possible.

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in preregistration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Knows room locations, types of rooms available, and room rates.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Hilton Hotel Honduras 2010-2012

Sales Manager

Insures productive communication between new and existing customers and external distributors. Attaining monthly/annual targets and works closely with management as well as clients to determine current business requirements.

• Increased sales Revenue by 40% through consistent marketing and customer service.

• Encouraged new clients and existing ones growth by creating special packages and motivated them with the loyalty programs.

• Organize customer portfolio by market segment to learn more about customers and their needs. Hilton Hotel Honduras 2010

Catering Manager

From logistic planning to intricate decorations that dictate the overall mood and success of professional meetings and social parties.

• Double sales revenue by making changes on the sales process so we can be in touch of our goals.

• Creating new theme packages for every social and corporative package.

• Analysis of competition and new market needs.

Hilton Hotel Honduras 2009-2010

Front Desk Supervisor

Supervise the Front Desk to ensure efficient and profitable operation by performing duties personally or through delegating of tasks.

• Oversee general operation of the hotel when the Director of Rooms or Front Desk Manager is not present. Set the tone and example of guest service and guest satisfaction for all colleagues. Has specific responsibility for overseeing specific shifts of the Front Desk

• Participation in the managing, overseeing and training the Front desk personnel. Does daily check of the previous day s work, i.e. posting, deposits, cash reports and petty cash reports. Work with FOM and Safety Team Leader on all safety related issues. Education & Other Skills

• A.D Culinary Arts Le Cordon Bleu College 2015-2017 Miramar, Florida, USA

• B.A. Hospitality and Tourism Management Universidad de San Pedro Sula 2004-2009 San Pedro Sula, Honduras

• Skills Quick learner

Proficient in English and Spanish

Strong productive negotiation skills

Excellent Written verbal communication and management skills

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