Uzair Khan

Senior Business Analyst

224-***-****

adjgib@r.postjobfree.com

PROFESSIONAL SUMMARY

As a Senior Business Analyst having 8+ Years of experience with Insurance environments with Guidewire, Property and Casualty, Personal (Auto, Dwelling, Homeowner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).

Strong experience on Guidewire suite (PolicyCenter, BillingCenter and ClaimCenter).

Solid understanding of Business Requirement elicitation techniques, Business Requirements Gathering, Business Process Flow and Business Process Modelling and Data Analysis skills.

Experienced in Web Technologies and client/server architecture, providing a well-balanced understanding of business relationships, business requirements, worked for functional and technical solutions and helped the team at all levels until final product release.

Vast experience working in Agile, Waterfall, RUP methodologies. Primarily in Agile methodology. Handling Scrum team offshore and onsite.

Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Project Life Cycle, Rational Unified Process (RUP) and Capability Maturity Models (CMM).

Worked extensively with Guidewire software including PolicyCenter, Claims Administration, BillingCenter.

Proficient in Gathering requirements through workshops and interviews with SMEs.

Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Homeowner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).

Knowledge in the ETL (Extract, Transform and Load) of data into a data warehouse/date mart tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).

Experienced in developing Software Requirements for Insurance Documents.

Expertise in UML business modeling tools and Object data modules.

Experienced in working with Auto, Commercial P&C rating system, Claim. Applied umbrella activities like risk analysis, tracking and control, and conducted technical reviews throughout the project.

Working experience with the Quality Assurance Analyst and support the test planning.

Knowledge on test cases/scenario preparation.

Knowledge in reporting, defect triaging, test execution and issue resolution.

Experience in producing documents like Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), Creating Request for Proposals (RFP).

Extensive experience in gathering Business and Functional Requirements, Business Scope & Vision Document, developing Business Requirement Document (BRD), Functional Requirement Document (FRD), and communication plan, Use Cases, conducting Gap Analysis and Risk Analysis.

Proficient in overall Defect Management/Problem solving including tracking bugs and reporting using JIRA.

Experienced on manual testing and automated testing using different tools like Selenium (IDE, WebDriver, and GRID), Quality Center/ALM, and JIRA.

Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using HP ALM, and JIRA.

Extremely proficient in using agile and waterfall methodologies, performed roles of scrum master following sprint sessions and used JIRA extensively to write concise user stories and precise acceptance criteria which is used by developers and testers as a key input for development.

Evaluated P&C Policy Administration & Billing system vendor analysis (Insurity, Guidewire, STGMastek, property and casualty) and vendor risk management

Working knowledge on SQL Server Technologies based projects.

Skilled in writing SQL queries with understanding of Relational Database Management System (RDMS) and Business Intelligence (Tableau).

Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.

Extensive knowledge on relational databases and SQL.

In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).

Worked on Microsoft tools to draw diagrams and workflows.

Strong organizational, communication, leadership, planning and vendor management skills.

EDUCATION

Bachelor’s from Government Degree & Science College, Lyari, Karachi – 2008.

PROFESSIONAL EXPERIENCE

Sentry Insurance, Edwardsville, IL - Senior Business Analyst August 2019 - Present

Sentry Insurance is among the largest global providers of insurance. The project's scope was to implement and integrate Personal Auto Guidewire PolicyCenter and BillingCenter with related business units to gain operational strength. The system keeps track of all required policy-related financial data.

Responsibilities:

Interviewed Business users for eliciting requirements using JAD sessions, Interviewing, Focus Groups and analyzed the feasibility of the requirements.

Created Requirement Traceability Matrix (RTM) to keep track of the requirements. Also interacted with the Subject Matter Experts (SME) for better understanding of the process.

Prepared Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS) by gathering requirements through detailed discussions with Business Users and Subject Matter Experts (SMEs).

Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment.

Involved in Guidewire PolicyCenter Implementation and integration of PolicyCenter with legacy systems, document output management systems.

Excellent Business writing skills in writing project documentation such as: Business Requirements Document (BRD),

Functional Requirement Document (FRD), and Use Case Specifications.

Gathered requirements and prepared business requirement documents (BRD).

Worked on documentation of the following Screens in BillingCenter, Testing the following in BillingCenter: Payments entry screens.

Worked on Guidewire PolicyCenter and BillingCenter Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics.

Performed data integration and data mapping and data extraction management along with data cleansing while migrating data from legacy system to Guidewire PolicyCenter with Guidewire Data Hub.

Collaborated with the business team in the creation and completion of project charters and project scope for Guidewire PolicyCenter and BillingCenter.

Used JIRA to load Test Plan, Test Scenarios and Test Scripts for both Manual and Automation testing.

Responsible for defect management includes, defect logging, defect tracking, defect triaging and defect closure using JIRA.

Customized SQL reports and queries for management decision-making and operational management.

Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.

Served as a point of contact for the client’s stakeholders and provided customer support in addition to team building with on and offshore agile teams.

Created acceptance criteria for functional and technical user stories in JIRA.

Identified use cases from functional requirements, wrote use case specifications, and created AS-IS and TO-BE business process workflows (activity diagrams).

Used QualityCenter and Bugzilla to report the bugs found during testing and to document the Test Scripts.

Sompo International, New York City, NY- Business Analyst January 2018 - July 2019

The aim of the project was to gather and prepare the requirements documents for replacing the existing commercial lines of businesses from legacy to web-based system. Confidential Commercial Lines Replacement System aims at replacing the existing commercial lines viz., Commercial Auto, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Property, Commercial Output Policy, Commercial Property Package, Small Pack, & General Liability policy issuing systems from batch process-based mainframes to real time-based web application.

Responsibilities:

Provide data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical Policy data for an enterprise integration of Guidewire PolicyCenter.

Worked as Test Automation Architect on the Guidewire Core BillingCenter & ClaimCenter for Both Commercial Lines and Personal Lines.

Managing workers compensation policy and determining compensability. Develop and managing Policy resolution.

Expertly performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.

Proactively collaborating with business users and the IT technical team to analyze information needs and requirements to deliver the following artifacts as needed: Functional requirements, Business Requirements Document (BRD), Use Cases, Screen and Interface designs.

Involved in developed risk analysis reports using the data analysis software Tableau to analyze loan level information.

Generating monthly reports and graphs using Tableau to identify budget trends and ensure that the unit is meeting the monthly constraints and goals.

Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design

Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.

Gather business and technical requirements to generate and deliver BRD and DSD for multiple Agile projects.

Involved in database management, performance measurement and performance tuning for new databases and existing databases by using SQL Profiler, SQL Analyzer, and SQL Enterprise Manager.

Extensive experience in eliciting business requirements by utilizing methods like GAP analysis, and Joint Application Design JAD sessions.

Used JIRA to manage the requirements, test scripts and defects.

Translated high level requirements into functional and technical user stories in JIRA.

Provide direction for developers within the Personal Lines Property and Casualty rating, rules, and coverage form by creating specific algorithm logic based on a specific line of business rules.

Performed Gap Analysis to check the compatibility of the existing system infrastructure, features and functionality with the new business design using the "As Is" and "To Be" methodology.

Created test plans and test cases for implementation testing of Guidewire PolicyCenter insurance program opportunities for reinsurance partners.

Created Business Context Diagrams, Business Process Diagrams, Activity Diagrams, Sequence Diagrams using UML methodology.

Created Use Cases, Workflows, and Screen Shots for the Application.

Responsible for gathering requirement for Data Warehouse for Umbrella insurance reports module.

Developed the business and functional requirement specification describing and prioritizing of the requirements.

Researched and processed complicated excess reinsurance policy.

Prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames/mockup screens, etc.).

Rockford Mutual Insurance, Rockford, IL - Business Analyst May 2016 - December 2017

The implementation includes multiple LOB's like Personal and Commercial which has multiple insurance products in it. The System uses Pas which exclusively serves the P&C insurance and implements the core systems on which insurance carriers run their businesses. Unlike the legacy systems they are designed to replace. The project involves implementation of Guidewire PolicyCenter, ClaimCenter and BillingCenter to the client's systems and obtaining more business for them with the same.

Responsibilities:

Working as a Guidewire Business Analyst for the Advance Project in the Personal Lines PolicyCenter 8, which is a web-based policy administration system used for quoting and applications for all personal lines products.

Performed Integration testing, System testing, Regression testing and Performance testing of PolicyCenter 8 and Payment manager in Guidewire application based on the business requirements using LISA.

Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.

Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process First Best UMS PolicyCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).

Involved in developing and maintaining strong relationships with surety underwriters and oversee a book of contract and commercial Surety business within defined territory to capture business requirements.

Worked on Indemnity project (sunset program) and is responsible for end-to-end requirements gathering, documentation, coordinating with stakeholders, and testing.

Created technical impact documents, data mapping documents and defines ACORD mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.

Responsible for investigation, analyzing, and managing all necessary underwriting/accounting/workflow issues, within framework of Surety policies and procedures.

Performed Integration testing, System testing, Regression testing and Performance testing of ClaimCenter 8 and Payment manager in Guidewire application based on the business requirements using LISA.

Worked closely with Rating team in identifying rating gaps versus UW guidelines.

Designed Rating architecture that allows system to Auto quote based on Underwriter guideline.

Responsible for preparing Commercial Surety Rating Specifications.

Used JIRA to house all test documentation and report/track all issues and defects.

Tracked defects and prioritized bugs using JIRA. Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).

Interacting closely with functional teams and end users on critical issues

Created use case scenarios and documented workflow and business process using Rational Rose

Involved in project management using MS Project

Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.

Examined various bottlenecks and points for automation to streamline the Policy processing, underwriting and pre- and post-sales process.

In addition, we also provide comprehensive solutions for our P&C commercial lines customers through our Insurity unit.

Communicate with Customer Service on ACORD Forms design and other technical problems.

Design and develop the data load process using XML Style sheets and ACORD.

Westfield Insurance - Westfield Center, OH - Business Analyst January 2015 - April 2016

This project deals with insurance and claims for Property and Causality. Westfield Insurance selected the Guidewire Insurance Suite (TM) as its new policy administration, billing and claims platform for its homeowner’s business.

Responsibilities:

Working with integration requirement with Docs and Forms, Policy, Rating, Customer Data Hub, Risk Report, Portfolio management, Policy Service, Analytical systems and defining rules and requirements for online Sales portal.

Negotiating payments with workers compensation and commercial insurance accounts.

Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.

Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects of both ETL jobs and Reporting jobs.

Created BRD, SRS, FRS and miscellaneous documentation for internal and external clients.

Designed process flowcharts for BRD.

Created reports from data modules using Business Objects / Crystal Reports based upon business requirements.

Experience in producing documents like Business Requirements Documents (BRD), Functional Requirement

Specifications (FRS), Software Requirement Specifications (SRS), Creating Request for Proposals (RFP).

Worked in Agile environment allowing teams to deliver project piece-by-piece and make rapid adjustments as needed. Good understanding working in Agile and bringing projects to completion.

Establish documentation for agile methodology for implementation with a very water-fall-centric development team.

Used MS Visio to carry out the Business Use Case Modeling and Business Object Modeling effort to develop the business architecture for rapid and controlled application development.

Talked to the end users to create the process requirements and to properly explain the flow of future data modules to the design and development team.

Exposure to ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.

Involved with the technical team in understanding the XML file format required for Split loss process and Policy process.

Involved in UAT testing of various standard and customized reports of tableau.

Successfully loaded data from an EXCEL, Access, Flat files into SQL Server database.

Use of SQL queries to analyze the requirements and for testing the files and reports.

Created use case scenarios and documented workflow and business process using Rational Rose

Involved in project management using MS Project.

Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.

Documented requirements associated change requests with requirements and connected requirements with Use cases.

Wrote test cases and test scripts for the User Acceptance Testing.

American Modern Insurance Group - Amelia, OH - Business Analyst September 2013 - December 2014

American Modern is an Insurance Company including Policy, Billing, Claims, Document Generation. The project also includes creation of a data warehouse, enhanced reporting capabilities, and implementation of automated testing. The project follows an agile methodology and is split into two releases. The first release is for Personal Lines and while the second release is for Commercial Lines Systems Replacement Project to replace existing Personal Lines and Workers Compensation lines policy administration, claims, billing and related support systems with new state-of-the-art Guidewire system.

Responsibilities:

Gathering requirements for a data collection and reporting system

Involved in different Testing phases.

Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.

Performing application support monitoring system interfaces, generating reports, researching data issues, documenting support requests

Performing business process support reviewing user questions, making data updates, providing one-on-one user training, identifying process improvements

Provided good customer service to the patients by proving answers to their question in a timely and courteous manner.

Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation. large cross functional project and support teams.

Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.

Coordinated with the project team and testing team to revise project artifacts (use-cases website specifications, test scripts, and web content analysis) to reflect requirement changes.

Involved in verification and validation of all issues returned from developers and involved in regression testing on new builds.

California Casualty - San Mateo, CA - Business Analyst July 2012 - August 2013

California Casualty Company is in the business of providing individuals with insurance coverage. This project includes Measure business performance with personalized solutions for claims, underwriting, sales, and service management.

Responsibilities:

Obtained knowledge in performing Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Worked in assistance by the team on the implementation of SDLC which included requirements, specifications, design, analysis and testing utilizing RUP methodology.

Worked with the team following a structured approach to organize requirements into logical groupings of essential Business processes, business rules, information needs and insured that critical requirements are not missed.

Obtained knowledge in the development & documentation of Software Requirements Specification (SRS) and using Rational Rose.

Obtained knowledge in normalizing the data by reducing the redundancy and eliminated inefficient storage and ensuring that data systems operate at a high level of performance, including integrity, reliability and availability.

Obtained knowledge in preparing Business Process Models that includes modeling of all the activities of business from conceptual to procedural level.

Have been part of the team analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients.

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