Business Development Manager

Beverly Shea

Business Development Manager

Vero Beach, FL 32967 • LinkedIn

321-***-**** adjghr@r.postjobfree.com

Energetic, results-driven leader with proven record of accomplishment mobilizing teams to achieve ambitious objectives while demonstrating commitment to augmenting the customer experience. Excel in developing and implementing strategies that deliver bottom line results and cultivate a high-performing culture. Talent for marshaling resources, people, and projects to exceed expectations in line with organization vision. Analytical yet creative problem-solver; adept in analyzing processes and integrating improvements to achieve seamless end2end customer service delivery. Possess above and beyond standard of performance, hunger for success, and dedication to exemplifying organization values and mission.

•Market Share Growth Strategies

•Track Record of Increasing Revenue

•Sales & Marketing Expertise

•Customer Experience Optimization

•Quality Assurance

•Relationship Building Skills

•CRM & Database Management

•Special Events & Sponsorships

•Marketing Analysis & KPI Reporting

Professional Career Experience

United Against Poverty, Ft. Pierce, FL

Development Manager Aug 2020 – Jan 2021

Worked in tandem with Director of Development to plan and lead a multilayered approach to drive fundraising activities. Managed constituent relationships to ensure donor satisfaction. Generated marketing ideas to promote events and manage procurement. Start to finish responsibility for projects & special events including detailed timelines, tracking results, and provided onsite organization and oversight to achieve fundraising goals and business development budgets.

Contributed to achieving 292% of fundraising performance 2020 annual budget: historical peak performance.

Environmental Learning Center Inc., Vero Beach, FL

Donor & Member Relations Manager Oct 2018 – Aug 2020

Spearheaded all components of a productive development program to ensure alignment with organization’s vision and mission. Led a layered approach to results-oriented fundraising. Leveraged various vehicles and methods of fundraising to deliver desired outcomes. Utilized CRM software to improve relationship between organization and constituents.

Generated Annual Benefit fundraiser revenue of $100k 2020 v. $71k 2019 for an increase of $29k or +41%.

Planned & launched Spring Appeal Campaign generating income of 93k 2020 v. 36k 2019 for an increase +158%.

Fiscal 2020 increased number of active donors +16.45% v. LY and number of new donors +58.64% v. LY.

Collaborated cross functionally to elevate organization’s GuideStar status from Bronze to Platinum March 2020.

Delivered Fall Appeal 2019 gross revenue of $96k v. $70k Fall Appeal 2018 for an increase of $26k or +37%.

Radial, Inc., Melbourne, FL (formerly eBay Inc.)

Senior Manager, Customer Service Operations, Radial, Inc., Melbourne, FL May 2015 - Oct 2018

Quickly transitioned from brick-and-mortar retail sales to eCommerce. Awarded promotion to Senior Manager of the organization’s premiere luxury brand and longest standing client within 1 year. Excelled in multi-task administration, responsible for developing standards, processes, procedures, and documentation to support quality and service goals while leading sizeable team in daily operations. Fostered a consistent positive, cooperative, and professional attitude through leadership, training, and ongoing guidance. Cultivated a best practice led atmosphere and customer-centric culture to achieve excellence in service delivery. Administered strategic direction to exceed productivity and profitability goals. Collaborated cross-functionally to ensure achievement of performance metrics within organization guidelines and regulations.

Led team of 197+ call agents to exceed customer service quality benchmarks – 11 times in a row – and balanced labor expenses with call volumes to deliver favorable margin per contact (MPC).

Delivered 29 projects on time and on budget in 2018 by providing direction, tracking, and continuous monitoring. Improved workflow processes and streamlined efficiencies to elevate customer satisfaction.

Improved call agent navigation skills by developing new training curriculums & materials to include more practical application during onboarding – reduced customer hold times by 15 seconds YoY.

Achieved Net Promoter Scores (NPS) of 8 and 9 by presiding over weekly calibration calls with 9+ domestic and international luxury brand retail clients.

Macy’s Inc.

Store Manager / VP, Macy’s Inc., Vero Beach, FL May 2010 - July 2014

Established foundation for team success through implementation of corporate strategy grounded on optimizing the customer experience to drive sales, satisfaction, and loyalty. Directed team of +65 while overseeing daily operations of 88k SQ FT location and P&L accountability of $12M. Introduced ideas and support toward workforce planning to enhance processes and maintained customer experiences; recruited and trained talent and managed succession planning. Ensured consistent execution of merchandise presentation and signing standards. Monitored scorecard metrics and administered one on one counseling to enhance employee performance.

Dramatically increased same store sales by +$2M over a four-year period through transforming employees into high performing team committed to achieving excellence.

Delivered 102.4% of sales plan, 105.6% of customer service plan and 113.4% of new account solicitation.

Selected by Regional District Manager to lead cause marketing efforts for ten separate store locations including the Orlando market.

General Manager, Downtown, Macy’s Inc., St. Louis, MO Jan 2002 - Nov 2009

Oversaw all aspects of seven floors and 176,000 selling SQ FT, accountable for $10M in P&L and managing personnel, production, merchandising, and business processes for the store. Developed and motivated team, promoting best practices in customer service to generate sales and minimize loss. Ensured location was visually distinct and impeccably maintained. Maximized employee productivity and monitored performance for adherence to corporate policy and guidelines. Cultivated relationships with community leaders to create awareness and boost visibility. Coordinated special events and developed promotions utilizing a unique and relevant marketing strategy. Authored & shared best practices for General Managers on the how to prospect for clients and cultivate cooperative partnerships.

Increased top line sales by +$800k – within first year – by identifying and maximizing best sellers in key traffic locations.

Leveraged local convention calendar to attract and engage convention goers to location, creative cooperative partnerships and delivered additional +$40k in sales annually.

Drove tourism to 9.3% of total annual revenue. Appointed by District Vice President to develop visitor’s tourism sales program for nine separate store locations that accomplished incremental sales +38.2%.

May Department Stores Company

Divisional Sales Manager – Famous Barr - St. Louis Galleria, Brentwood, MO – 20.7M 2001 - 2002

General Manager - Filene’s Cambridgeside Galleria Mall, Cambridge MA – 21.9M 1999 - 2001

General Manager - Famous Barr, Downtown St. Louis, St. Louis MO – 19.1M 1998 - 1999

Divisional Sales Manager - Famous Barr – St. Louis Galleria, Brentwood, MO – 16.3M 1997 - 1999

Divisional Sales Manager - Filene’s Downtown Crossing, Boston MA – 30M 1994 - 1997

Divisional Sales Manager - Filene’s North Shore Mall, Peabody MA – 16.5M 1992 - 1994

Divisional Sales Manager - Filene’s Warwick, RI – 15.5M 1990 - 1992

Sales Manager - Mall of New Hampshire, Manchester, NH -6.3M 1986 - 1990

Education

Liberal Arts, University of New Hampshire, Durham, NH

Federated Leadership Institute, Cincinnati, OH

Dimensional Management Training, Boston, MA

Crucial Conversations, Melbourne, FL

The Fundamentals of Successful Fundraising, Edyth Bush Institute, Rollins College, Winter Park, FL

AFP ICON Chamberlain Scholarship – Virtual 4-day conference

Certifications

Code of Conduct and Business Ethics – LRN Legal Corporation

US Employment Law for Managers – LRN Legal Corporation

Creating Harassment Free Work Environment – LRN Legal Corporation

Recognizing Insider Threat: Countering Workplace Violence – OSHA

PCI Compliance Training & Certification – Radial, Inc.

PADI Certified Underwater Diver – Diver No. 990-***-****

CPR 2019

Membership

AFP - Association of Fundraising Professionals Indian River County Chapter - Member No. 000********

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