Post Job Free

Resume

Sign in

Human Resources Advisor / Business Partner (Generalist)

Location:
Garland, TX
Salary:
70,000/year
Posted:
January 15, 2021

Contact this candidate

Resume:

Marisa I. Viel

Garland, TX 972-***-**** adjghf@r.postjobfree.com

Innovative results-driven and customer-oriented Human Resource Advisor with over 14 years of experience in major facets of Human Resources. Acquired from global high-growth organizations in the business and banking industries. A trusted business partner with a clear understanding of stakeholders’ needs and an appreciation that human capital is the greatest asset in every organization, thus ensures HR strategies and solutions supporting business objectives and priorities. Professional Experience

Career Note December 2019 - Present

Garland, TX

● Resigned from the previous position due to relocation to the United States in December 2019. Waited until settled in to begin job search. During this time, engaged in online self-study, home improvement initiatives, private events planning and home based baking business. Currently searching for work and focused on finding the right role in HR as a senior advisor, business partner or generalist.

Human Resources Advisor (VP) February 2019 - November 2019 Citibank N.A. Taguig, Philippines

● Increased urgent hiring of 50 specialized positions during the freeze hire period by streamlining the justification process, ensuring criticality of positions were highlighted to Global approvers.

● Redesigned manpower strategy through the review of digitization initiatives across several business units, ensuring existing human capital is properly redeployed.

● Executed the year-end compensation and bonus planning by guiding senior leaders on C&B principles, ensuring meritocracy and internal equity is achieved within the given budget.

● Communicated Global HR Transformation initiatives through strategic planning and successfully implemented changes in HR systems resulting in minimal impact to the business interruption.

● Devised successful inter-franchise business unit migration plan through the review of organizational structure, manpower resource and compensation alignment, resulting in successful promotion of existing employees and staffing of new hires. Human Resources Generalist (VP) September 2018 - February 2019 Citibank N.A. Quezon City, Philippines

● Spearheaded the creation and execution of the talent book and succession plan by developing a personalized framework for key leadership roles, resulting in a 2% decrease in turnover.

● Improved hiring acceptance rate at the entry level inbound customer service position through a salary review and proposed increase in pay which was approved and implemented.

● Saved the company $12K annually on possible litigation costs through proper investigation of discipline cases and de-escalating employee grievances, improving employee morale by 3%.

● Identified key issues and implemented HR operational improvements that increased HRG productivity by 20% in areas of organizational design, talent management, and compensation.

● Designed the Company’s Occupational Safety and Health Governing Committee, workplace policies and year-round awareness programs, resulting in the issuance of a regulatory Certificate of Compliance for the organization.

Human Resources Generalist (VP) January 2016 - September 2018 Human Resources Generalist (AVP) January 2014 - December 2015 Citigroup Business Process Solutions Pte. Ltd. Makati, Philippines

● Curated and launched a leadership training program for aspiring managers, achieving 100% successful graduates from the first class, growing the leadership population by 200+ more

● Promoted employee satisfaction rating by 2% by creating a cross-functional training program which led to more internal career opportunities and a 15% increase in inter-franchise hires.

● Addressed high performer attrition by 5% through the review and design of job requirements and corresponding pay increase as employees progress to being multi-skilled agents.

● Corresponded with employees who filed grievances via Ethics Hotline, resolving concerns with confidentiality while encouraging HR’s open door policy, thus decreasing employee cases filed by 70% year-over-year.

● Redesigned company policies (i.e. Code of Conduct, Service Fail Policy and Standards for Regularization) by streamlining the investigation process and corresponding sanctions, achieving company saves from disciplinary sanction operational losses and litigation expenses as well as a 50% decline in administrative case management.

● Drove company culture through targeted training workshops to 3,000+ employees including diversity and inclusion, in a total period of 8 months.

● Achieved reduction in department overtime and improved work life balance for HR Generalists by establishing automation initiatives that led to better and timely delivery of HR services.

● Accelerated career development of senior leaders by formal coaching and mentoring sessions and facilitating New Leaders Assimilation programs that aided in the transition in role.

● Restructured communication flow by building leadership talking points for sensitive organizational changes and situations, allowing managers to effectively disseminate information.

● Led successful business migrations through strategic planning, ensuring due diligence and proper handling of HR operational matters.

Human Resources Manager June 2010 - December 2013 Citigroup Business Process Solutions Pte. Ltd. Makati, Philippines

● Investigated 300+ disciplinary cases by creating an investigation plan ensuring the confidentiality of parties involved; achieved 100% closure within a 3-month timeframe.

● Modified the implementation of the Code of Conduct and HR-related policies by creating digestible training modules and re-orienting 65+ HR managers.

● Coached managers on best documentation practices for the year-end employee assessments, attained a 97% completion rate out of 650+ employees.

● Earned an overall employee satisfaction rate of 94% or higher year-over-year through developing employee recognition programs and standardizing an open-door policy in addressing staff concerns.

● Passed regulatory and internal audit reviews for the Organization through the establishment of rigorous HR process controls with regular audit testing. Human Resources Manager January 2007 - June 2010 eTelecare Global Solutions Makati, Philippines

● Managed internal movement and hiring needs resulting from Company merger and acquisition by close coordination and planning of manpower resources, ensuring employee’s security of tenure while meeting business requirements.

● Developed and executed people strategies, solutions and policies by analyzing employee relations trends with business leaders and HR teams resulting in improved attrition in an industry with high employee turnover.

● Successfully managed two merger acquisition initiatives through change management communication that led to the smooth integration of affected employees.

● Streamlined the promotion recommendation process, achieving consistent, fair and objective reviews and reducing employee grievances around unfair practices.

● Created and facilitated upskill training modules to improve soft skills of the supervisory population which strengthened their capabilities in people management. Human Resources Employee Relations Officer April 2005 – December 2006 eTelecare Global Solutions Makati, Philippines

● Provided coaching and consultation on employment labor law requirements and proper handling of employee grievances to supervisors, resulting in a decrease in employee grievances raised through different channels.

● Facilitated discipline proceedings and investigation, and represented the Company in several dispute resolution meetings at the Department of Labor and Employment in the Philippines which saved the Company from external legal expenses.

● Created the site analysis reports which includes data and trends on policy breaches, disciplinary cases, attrition (resignation) and exit interview feedback with recommended actionable items that resulted in a decrease in overall Company attrition. Senior Team Leader August 2002 – April 2005

eTelecare Global Solutions Quezon City, Philippines

● Supervised and developed the performance of a team of 10-12 seasoned operations agents in an inbound sales and customer service account through regular coaching and mentoring.

● Consistently and fairly implemented the Company’s Code of Conduct and policies by orienting and monitoring behavior of direct reports, addressing the root cause of pressing issues.

● Established good working relations with clients by assuming the role of a shift manager, attending to service level concerns and providing timely data and analysis of program performance. Customer Service Associate III August 2001 – August 2002 eTelecare Global Solutions Quezon City, Philippines

● Balanced all key performance indicators by taking initiative to remain knowledgeable in the supported products and services thus gained several customer commendations and two promotions in a year’s time.

● Assigned to the ‘supervisory team’ to handle escalation calls from irate customers given the calm demeanor and resourceful nature paired with notable problem solving skills.

● Appointed as an assistant coach responsible for conducting peer coaching, sharing best practices, listening to live calls of team members and rating this based on quality guidelines. Relevant Skills

Global HR, Coaching, Critical Thinking, Change Management, Performance Management, Process Improvements, Workforce Planning, Talent Management, Analyze Data, Human Resources Management, Recruitment, Compensation Planning, MS Office, Conflict Management, HR Operations, Customer Service, Employee Relations, Data-Driven, Employee Engagement, Business Analytics, Problem Solving, Leadership Development

Education & Certifications

Bachelor of Arts in Humanities - Major in Management Graduated 2001 University of Asia and the Pacific Pasig, Philippines



Contact this candidate