NAYYIRAH SHAH

*-** * ***** **. # *N, New York, NY 10029

Mobile: 917-***-**** Home: 212-***-****

Email: adjgg9@r.postjobfree.com

Education:

**** – 2010

Art Institute of New York City New York, N.Y

Major: Fashion Design

Areas of expertise: Pattern Making, Draping, Clothing construction

Relevant Experience:

04/19-4/20 Saks Fifth Avenue Flagship New York, NY

Style Advisor -Alice and Olivia

Customer Experience:

Focus all efforts on providing an exceptional experience to drive loyalty; Educate clients and guest on store services and promotions to ensure they are enjoying all the company has to offer; identify and address the clients need, putting them fist when resolving issues; display levels of comfort pushing a clients fashion boundaries; pulling fashion looks for client appointments.

Personal Shopping:

Display levels of comfort pushing a client’s fashion boundaries; plan all client appointments to enhance the shopping experience and maximize results; pulling fashion looks for client appointments; process POS payments alteration receipts and send sales; assisting clients with any needs after service.

Client Development

Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals; inform clients of in-store events too enhance their experience and promote and increase engagement; Focus on building my personal as a fashion authority through proactive marketing using the lasts technology ;open SFA credit card accounts to ensure return clients.

06/17 – 10/18 Agent Provocateur, Madison Avenue Flagship Store New York, NY

Assistant Manager

Operation:

BOH Stock Management: Processing of all shipments and transfers; Direct replenishment; Steaming of apparel; Inventory stock takes; Ordering of supplies; CCTV audit

Key Holder: Responsible for opening and closing the shop

End of Day emails: Weekly trade reports, conference calls in absence of Store Manager

Sale Generation:

Clientele through store portal; Daily customer data capture: Maintaining of daily, Monthly sales goals and KPI’s. Weekly touch base with selling team to ensure performance.

Visual Merchandising:

Daily maintenance of shop floor via VM manager to do window and floor changes.

8/15-06/17 Sonia Rykiel at Bloomingdale’s 59th Street New York, NY

Shop Manager

Sales Generation:

Leader in charge of Sonia by Sonia product revenue

Visual Merchandising:

Setting the floor according to corporate directive plan

Marketing:

Planning and hosting product knowledge seminars for Sonia by Sonia merchandise

Clientele:

Adding clients to the daily to B connected client database. Following up monthly to ensure the client is abreast of newness.

9/13-5/15 Tommy Hilfiger Specialty Store White Plains, NY

Assistant Store Manager

Operations- In charge of conducting monthly Loss Prevention audit; Auditing daily receipts ; Data entry for weekly Monday Paperwork; Taking weekly conference calls going over weekly number for the specialty division ; In charge of making the weekly associate and manager schedule; Preparing nightly bank deposits, and emails; Oversee all new hires and updating associate paperwork; Creating a daily focus to ensure staff know the stores KPI goals as well zone and break times; Open and close the store; Approving and submitting payroll weekly.

Sales Generation- Training stylist on how to clientele and customer capture; Developing my team to have a high sense of product knowledge as well as a polished appearance; Encourage and motivate my staff by having contest that allow them to win outfits gift cards etc.

Visual Merchandising- 1/6 of the NSO TEAM (new store opening team); Overseeing the Westchester location as well as Garden State plaza locations in Paramus NJ; Execute all floor set for our new deliveries using the Specialty matrix directive; Style mannequins for floor set as well as photo shoot, windows etc. Make adjustments/ changes to the floor according to sell though.

Receiving/Stock- Receive, scan, and proses shipment twice a week; Direct replenishment of sell through straight to the shop floor.; Manifest and approved out bound transfer; Reporting and filing weekly and daily activity reports.

6/10-01/13 Diesel 5th Avenue Flagship Store New York, NY

Assistant 1st Floor Manager

Key Holder- Held keys to a 30 Million Dollar Business, in charge of the openings and closings of the store, in charge of daily focus, with over 100 employees.

Associate Development- Developed and conducted mandatory seasonal 5-pocket denim training, for the 5th, Lexington Avenue, and 14th St. Union sq. DIESEL denim apostles; Responsible for coaching and developing stylists in steps of selling, acquiring clientele and product knowledge; Wrote and delivered bi-weekly touch bases, and 30, 60, 90 day reviews; Wrote and delivered coaching, counseling, and corrective actions taken against associates for time & attendance as well as insubordination issues.

Operations- Monitored cash flow as well as daily sales deposits discrepancy reports and time and attendance.

Stock- Partnered with stock manager to maintain replenishment in under stock on the sales floor assisted visual merchandising team in floor setting and stock team with overnight inventories.

12/04-12/06 Tiffany & Co. New York, NY

Store Ambassador/Hostess (silver floor)

Hostess- Directed guests and clients to various sections of the third floor; Monitored the sales floor to ensure that guests receive excellent customer service; Escorted clients to the personal shopper’s day waiting room.

Reference available upon request

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