ALLIE M

AUSTIN

**** ********* **, ******, **

**176

931-***-****,

adjgg0@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated and dedicated team player with expertise in banking, lending and financial services looking to return to the workforce after 3 years as a stay-at-home parent. Experienced leader with a positive attitude and strong multi- tasking, communication and problem-solving skills with a record of exceeding objectives. Talented employee skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

SKILLS

• Problem Solving Skills • Written communication • Application processing

• Client relations • Task prioritization • Financial history documentation EXPERIENCE

Mortgage Processing- VVOE

Aerotek for MB Mortgage Ann Arbor, MI

November 2015 - April 2017

• Managed high-volume work by prioritizing tasks and organizing supplies

• Verified completeness, accuracy and integrity of provided information and controlled risk with effective approval and rejection processes.

• Resolved inconsistencies in responses through additional questioning and problem solving

• Minimized errors by verifying accuracy and completeness of all data. Personal Banker II

Fifth Third Bank Bloomington, IN

February 2013 - November 2015

• Supported applicants throughout the mortgage loan process, including obtaining information for applications and assisting with forms.

• Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations.

• Matched clients expertly to loan and banking products by building relationships and maintaining current knowledge of changing offerings and conditions and grew branch deposits with personal and business customers

• Developed new opportunities and sales leads by cultivating relationships and consistently exceeded all sales and referral goals by over 20% and was a 2014 President's Circle Award Winner. Barista

Starbucks Bloomington, IN

December 2011 - February 2013

• Connected with customers to make a difference in their day and to provide them with excellent customer service by acting with a customer comes first attitude.

• Anticipated customer and store needs by constantly evaluating environment and customer cues.

• Trained new baristas on procedures and computer systems Personal Banker

Bank of America Clarksville, TN

January 2007 - December 2010

• Supported timely mortgage loan underwriting by collaborating closely with customers to provide all required information and documents

• Delivered exceptional customer service for diverse banking needs by leveraging knowledge of bank operations, available offerings, and applicable regulations.

• Established new accounts with expert processing of applications and records management requirements.

• Consistently met and exceeded sales goals and was a Top Performer Award winner for 6 quarters over 2 years Assistant Manager

American Eagle Outfitters Clarksville, TN

January 2006 - January 2007

• Helped senior managers run smooth operations by independently handling day-to-day requirements including delegated tasks to more than 75 staff members and monitored completion to verify quality and completeness of work.

• Coordinated employee schedules to provide adequate coverage according to business demands.

• Interviewed, hired, and trained new staff and coached employees to meet sales goals and complete tasks.

• Helped to increase sales more than 65% over previous year.

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