Eric R. Kissell

**** *. ***** ***** **, Tiffin, Ohio 44883

419-***-**** adjgfc@r.postjobfree.com www.linkedin.com/in/eric-kissell

SENIOR LEADER QUALITY DIRECTOR

Proven global leader with integrity and extensive experience in continuous improvement, quality, manufacturing, new product, design and laboratories in the advanced materials and consumer goods industries. Hands-on leader with communication, improvement and management skills to build people, systems and processes for success.

AREAS OF EXPERTISE

Operations Leadership

Continuous Improvement - CIP

Quality Management System(s)

Process Control AS9100, ISO9001, IATF16949, Nadcap

Mentoring and Training

Lean Six Sigma (MBB)

Cost of Quality (COQ COPQ)

Corrective Action

Problem Solving

Communication Skills

Preventive Action

Risk

Manufacturing Quality

Design Quality;

New Product;

PPAP

Supplier Quality

Advanced Materials

Consumer Products

Laboratory and Inspection

EXPERIENCE

MATERION CORPORATION, ELMORE, OH (05/2013-08/2019)

Global Director of Quality

Led a global organization across 10 domestic and 4 international facilities in North America, Europe and Asia, supplying advanced materials to challenging industries including aerospace, defense, nuclear, automotive, energy, communications and electronics.

Managed the businesses of quality engineering, supplier quality, several laboratories and multiple inspection/NDT groups with responsibilities for safety & environmental programs, planning, budgets, personnel, performance metrics and capital projects.

Developed and executed a Cost of Poor Quality (COPQ) initiative to attack large opportunities using Lean Six Sigma teams that saved $4M dollars annually impacting key areas including increasing yields by as much as 60%, reducing inventory and improving cycle times.

Utilized and maintained compliance to industry standards and management systems including AS9100D, ISO9001, ISO17025, Nadcap (Heat Treatment & Materials Testing Laboratory), IATF 16949, APQP, ISO14001 and numerous customer certifications.

Implemented revision D of the AS9100 quality management system and simultaneously merged 6 facilities into one several sites certification to standardize processes, align metrics, share resources, better manage risks, meet industry standards, and improve preventive and corrective action.

Improved manufacturing problem solving and root cause corrective action resulting in faster responses and better investigations that prevented internal defects, reduced customer complaints, improved customer satisfaction, and addressed audit findings.

Adopted a corporate stage gate process for development and launch of new products to reduce risks and assure cross-functional involvement including R&D, Manufacturing, Quality, Supply Chain, Accounting, Marketing, Sales and top executive leadership.

Re-engineered the Quality organization for continuous improvement and customer focus through talent development, assignments, recruiting and aligned performance metrics.

WHIRLPOOL CORPORATION,

Quality Manager North America, Benton Harbor, MI (01/2011-05/2013)

Provided leadership for manufacturing performance improvement in 13 Whirlpool North American manufacturing divisions including 4 in Mexico using my Six Sigma Master Black Belt, Manufacturing Quality, Leadership and New Product background to formulate and achieve improvement targets.

Improved manufacturing quality by over 15% and reduced warranty rates by over 10%.

Led the implementation of process control throughout North American manufacturing to reduce variation in processes using teams located at each manufacturing site.

Facilitated the incorporation of process control into factory visual management, GEMBA walks, daily shift meetings, and management presentation materials reducing defect rates.

Provided training, technical support, coaching and consultation for quality tools, corrective action, problem solving, Six Sigma, Lean and quality systems for Whirlpool North American Manufacturing.

Coordinated sharing of best practices for manufacturing and quality by coaching process owners resulting in elimination of defects and improved quality.

WHIRLPOOL CORPORATION,

New Product Quality Manager, Clyde, OH (01/2009-12/2010)

Executed large new product development and launch programs as New Product Quality Lead to introduce new washing machine designs and replace production of 3.5 million washers annually.

Leveraged my background in Product Development, Six Sigma Master Black Belt and Quality Manager to influence new product design, component sourcing, manufacturing specifications, manufacturing process development, testing, packaging and more.

Worked with teams consisting of Design Engineering, Marketing, Sales, Procurement, Customers and Manufacturing to deliver product specifications.

Led APQP, Lean 3P, 2P, DFM and DFSS processes, guided multi-million dollar process designs, developed quality systems, completed PPAP, designed measurement systems, developed manufacturing quality assurance and implemented test programs for product qualification.

Developed launch and ramp up quality plans to mitigate risk and protect customers from defects while managing the costs of testing and evaluation at justifiable levels.

WHIRLPOOL CORPORATION,

Quality Manager Clyde Division, Clyde, OH (02/2006-12/2008)

Leveraged my Six Sigma Master Black Belt background to lead a quality team of 15 salaried and 50 hourly professionals to work cross functionally within a large 3000 employee washing machine manufacturing facility to improve safety, quality, delivery and costs.

Managed Quality Engineering, a product laboratory, a materials laboratory, accelerated finish testing

(paint and porcelain), and 6 production line test laboratories.

Provided leadership, technical expertise, plant metrics and problem solving support to identify opportunities and solve improvement opportunities found in Manufacturing, Laboratories, Field Service and Field Sales.

Administered the site Quality Management System which was based upon TS16949 and maintained product approval by Underwriters Laboratories (UL).

Collaborated with Operations, Supplier Quality, Procurement and Product Engineering to achieve record low warranty rates, e.g. taking a new product platform from 28% to 9% and a mature platform from 10% down to 6%.

Utilized relationships with regional service technicians to monitor the performance of product in the field, allowing identification of early warning signals leading to rapid responses, reduced exposure in the field and lower warranty rates.

WHIRLPOOL CORPORATION,

Six Sigma Master Black Belt, Clyde, OH (09/2003-01/2006)

Led the Six Sigma OpEx program for the Whirlpool Clyde Manufacturing division as a Master Black Belt for New Product Integration and Support Operations areas and a member of the site leadership team.

Provided project management, training, mentoring and coaching for Black Belt and Green Belt project execution to deliver financial and quality goals with projects that included cabinet fabrication, gearcase assembly, welding, injection molding, painting, porcelain and machining.

Supported the Six Sigma programs in North America, Brazil and China with training and mentoring as a member of the corporate Six Sigma team including corporate support for statistical analysis.

Worked with manufacturing area leaders to deliver new product requirements for make-part operations including pre-tooling process capability estimations, process mapping, FMEA, first part approval plans, procedures, control plans and work instructions.

Led a cross-functional Sears-Whirlpool Logistics team investigating shipping damage rates for Clyde and Marion built laundry products to achieve a significant reduction in damage resulting from warehouse handling improvements and packaging modifications.

WHIRLPOOL CORPORATION,

Six Sigma Master Black Belt, Evansville, IN (07/1998-09/2003)

Transformed a fledgling Six Sigma program into an effective value generator by working with leadership, developing talent and driving improvements in a large refrigeration manufacturing plant.

Led the Six Sigma OpEx program for the Whirlpool Evansville Manufacturing division as a Master Black Belt and a member of the site leadership team.

Provided project management, training, mentoring and coaching for Black Belt and Green Belt project execution to deliver financial and quality goals with projects that included liner material cost improvement, door line cycle time reduction, tubing joint leak reduction, plant boiler efficiency and reduction of thermoformed liner edge trim.

Supported the Six Sigma programs in North America, Brazil and China with training and mentoring as a member of the corporate Six Sigma team including corporate support for statistical analysis.

Trained and developed Six Sigma Black Belts, ultimately becoming involved in training hundreds of Blackbelt candidates and saving millions of dollars.

Implemented a Lean project to improve the assembly process associated with the refrigerator freezer floor redesign, resulting in the elimination of ergonomic concerns and a decrease in the number of assembly steps by 33 percent.

WHIRLPOOL CORPORATION,

Product Laboratory Engineer, St. Joseph, MI (03/1998-07/1998)

Developed and executed the laboratory approval programs for the testing and evaluation of new or revised laundry products incorporating Six Sigma Black Belt disciplines into the product laboratory.

Made design decisions, developed approval test plans, administered test programs, and consulted with design engineering on mechanical, performance and reliability requirements.

Supervised laboratory technicians, including the assignment of test program responsibilities, administration of daily supervision and execution annual development plans. Eric Kissell 419-***-**** adjgfc@r.postjobfree.com Page 4 of 4

WHIRLPOOL CORPORATION,

Materials Engineer, St. Joseph, MI (11/1993-02/1998)

Provided materials engineering services for the design of Whirlpool appliances to exceed standards set by Whirlpool and international codes agencies including development of test programs, execution of testing, creation of new test methods and writing new materials standards.

Supervised the Materials Laboratory Technicians to provide materials evaluation and approval for appliance applications under development in the Whirlpool St. Joseph Technology Center.

Served as the site materials engineering expert for the design and use of plastic components including mechanical properties, chemical resistance, friction, wear, aesthetics, and design for injection molding while also supporting all other materials used in household appliances.

Oversaw technician performance management, hiring, attendance, assignment of work and daily supervisory activities, establishing a systems to maintain an even workload between technicians to reduce cycle time and increase process partner satisfaction.

Performed materials failure analysis for parts returned from the field, production facilities, or test laboratories and participated on teams addressing corrective actions.

EDUCATION

Master of Science Materials Science and Engineering - University of Delaware, Newark, DE

Bachelor of Science Mechanical Engineering - Rose-Hulman Institute of Technology, Terre Haute, IN

Master Black Belt Certification and Black Belt Certification - Whirlpool and Sigma Science, Inc.

ADDITIONAL INFORMATION

Member of American Society of Quality (ASQ), American Society of Materials (ASM), American Society of Mechanical Engineers (ASME) and Society of Automotive Engineers (SAE). Proficient in MS Office (MS Word, MS Excel, MS PowerPoint, MS Outlook), Minitab, JMP, and SAP.

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