Office Assistant Service

Location:

Abu Dhabi, United Arab Emirates

Posted:

January 15, 2021

Contact this candidate

Resume:

ROWEL GUTIERREZ CANO

+971-**-***-****

*********@*****.***

linkedin.com/in/rowel-cano-a88985145

https://my.indeed.com/p/rowelc-x5spql9

Khalifa City A, Abu Dhabi, United Arab Emirates

PROFESSIONAL SUMMARY

• Clued-up in Microsoft Word and Excel.

• Adept at accomplishing multiple tasks simultaneously and working effectively under pressure.

• Highly organize and independent; able to effectively coordinate tasks to accomplish reports with timeliness and creativity.

• Rapid learner with strong panning, writing, and organization skills. WORK HISTORY

May 2014 – April 8, 2020

Plaza Premium Lounge LLC Abu Dhabi, United Arab Emirates Office Assistance (Accounts Department)

• Collect and count daily sales every 10 passing days per location.

• Personally collect all the report from the operation site.

• Monitor if there's any variance for the sales report.

• Deposit weekly cash collection to bank.

• Review all the daily transaction for airline/corporate and bring up to date the tally sheet per location for bill indication.

• Visit each location to monitor if the front line officers are subsequent to set SOP.

• Put forward invoices to respective airline offices within the airport premises.

• Balancing the report statistics every end of the month and submit to superior.

• Deal on any query if any from the front line officer (operation team).

• Filling of the report and all paraphernalia's from the previous month.

• Submit airport security application both company and contractor staff as well collecting if it is ready.

• Assisting HR department.

06/2011 - 03/2014

Abu Dhabi Airport Co. Abu Dhabi, United Arab Emirates Guest Relation Officer

• Organize and run the lounge using media provided to prepare for expected passenger movement.

• To provide lounge guest with efficient customer services, while remaining professional at all times.

• Explain the facilities and benefits of the lounge.

• Keep passenger informed and aware of their flight movement, in case of delays, technical, and weather condition.

• Ensure that passenger are informed 10 minutes in advance of their departure from the lounge and departure gate, to give them enough time SKILLS

Flexible in Time Management.

Extremely organized

Self-motivated

Observant

Team leader

PERSONAL DATA

Nickname: Rowel / Whel

DOB: April 25,1983

Sex: Male

Civil status: Married

Religion: Roman Catholic

Nationality: Filipino

Visa Status: Freelance

Driving License: Automatic

Transmit ion

EDUCATION

PRIMARY

1996

Cupang Elementary School

City Of Muntinlupa, Philippines

SECONDARY

2001

Pedro E. Diaz High School City

Of Muntinlupa, Philippines

to prepare and exit without rushing.

• Ability to understand E.R.P (Enterprise Resource Planning) and enter all required passenger information.

• Ability to understand DCS (Departure Control System) and FIDS

(Flight Information Display System)

• Knowledge of all operating airlines requirement and standards.

• Accountable for all the documentation process.

• Sell the facilities of the lounge to that guest who is not entitled by their airlines.

• Complies with the company's health, safety and hygiene policy in addition to grooming and personal presentation.

01/2010 - 06/2011

Abu Dhabi Airport Co. Abu Dhabi, United Arab Emirates Senior Waiter

• Take orders and serve food and beverages to patrons at tables in dining establishment.

• Check with customers to ensure that they are enjoying their meals and take action to correct any

• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

04/2009 - 01/2010

Abu National Hotel LLC Abu Dhabi, United Arab Emirates Commis Chef

• Prepared the daily menu. (Hot and Cold Items)

• Prepared the ingredients for the next day menu.

• Follow the correct procedure of standard cooking.

• Make a presentation to buffet station.

• Delivered 100% satisfaction to the passenger.

• Monitor the temperature of the item display on the buffet.

• Coordinate to assign officer to the lounge area. 06/2007 - 04/2009

Americana Kuwait Food Co. (Pizza Hut) Abu Dhabi, United Arab emirates

Shift Supervisor

• Training and develop the team members in order to enhance their performance.

• Completing and updating all team member file and training chart in the restaurant.

• Assist the management team in the restaurant in implementing the safety and security system.

• Train the team members on all new products.

• Ensure that the team members follow the correct procedures.

• Monitoring the level of quality, service and cleanliness in all work assignment.

SEMINARS, TRAININGS

ATTENDED

Supervising Airport Team to

Deliver Great Customer Service