SENIOR ACCOUNT AND PRODUCT MANAGER

Highly engaged, results-oriented professional experienced in delivering technology and new business solutions to customers in diverse industries, including material handling, power and process control management, transportation and supply chain delivery and logistics.

Product, Service and Account Manager: Proven record of successful development of leading highly visible accounts, products and services through the full lifecycle from requirements planning to development and implementation to post-release including transitioning, developing and improving the service delivery process without business interruption.

Leadership: Focused team leader who drives high-performing direct reports and cross-functional teams through entire implementation and new product development efforts.

Communications: Effectively interacts with clients, senior management, direct reports and partner/dealer leaders.

Problem Solving: Creative strategic thinker and analytical problem-solver with demonstrated ability to gain consensus and drive challenges to satisfactory completion on time and within budget.

CORE COMPETENCIES

Product Methodologies

Roadmap Management

Market Research Competitive Analysis

New Business Development

Negotiation and Persuasion

Lean Six Sigma Green Belt

Product Evangelist both Internally and Externally

Strategic and Tactical Planner

Excellent Communication Skills

Change Management

PROFESSIONAL EXPERIENCE

ePropelled, Lowell, MA Senior Product and Account New Business Manager 2019 – 2020

Managed the early stage definition of the product requirements for the START UP and its three core product lines including pumps, unmanned aerial vehicles (UAV’s) and electric vehicles (EV). Responsible for working with our key target accounts to establish the product set necessary to develop full sets of functional design specifications to meet the present and future market needs.

Managed all aspects of product management for the early stages for the three lines. Working closely with all cross functional

teams and our key accounts and business partners.

Supported, managed our key accounts along with the worldwide VP of Sales for all customer requests.

Exide Technologies, Norwood, MA, Regional Northeast Branch Manager 2015-2019

Managed the northeast region for the material handling suite of products and services. Responsible for budget, establishing annual product and service plans and developing the proper KPI’s and reporting metrics to maximize the product, service and the annual operational goals.

Managed all aspects of account, product and service and provided key account management for nine branch locations

Managed all regional personnel including branch account and service operation supervisors, field staff and coordinators.

Supported and paired with the national sales and account management teams for a range of F100 customers.

Winter Hill Properties, Stoneham, MA, Customer Success Manager (contract) 2014, 2019 - present

Directs and leads the planning, operations management, renovation and maintenance of multiple unit properties.

Determines and makes recommendations to the CEO on how to expand the company’s footprint and how to best use resources for improvements and maintenance of the communities. Assists in formulating the community’s annual operating and capital budgets and implements programs designed to achieve the community’s financial, operating, and expansion goals.

Saylent Technologies, Franklin, MA, Senior Product Manager 2013-2014

Directed the complete Account 360 product line. This product team involved Sales, Development, Engineering, Customer Support, Accounting, Sales and Marketing. Led the release of nine product features increasing revenue by 25%.

Developed roadmaps with our key sales accounts for this major strategic company initiative to move the product suite from a desk top based offer to a direct cloud-based SaaS solution increasing new sales access by 65% nationwide.

Oversaw the product planning, requirement development, scheduling and tracking from ideation to launch including UAT testing as well as new business management and training and customer support guidance.

Provided product and account leadership to the technical and business teams via agile methodology by directing the teams to clearly identify, estimate and plan our user and leading stories and tasks to improve our selling market strategies.

Inflexxion, Newton, MA 2010-2013

Manager Product Management Organization (PMO),

Directed the company’s healthcare and pharmaceutical technology product lines to provide solutions for collecting and analyzing clinical study data for educational content and self- help resources. Included full product line P&L and complete cross-functional team management as well as new business through grant submissions.

Mentored and led a team of 8 operational product and project managers responsible for maintaining over 25 projects annually and created the role of liaison between senior operational management, clients, grant advisors and project lead members.

Developed the early access beta activities, demo evaluation and voice of the customer programs.

Upgraded the product development process (Agile and SDLC) and developed business case and operational requirement templates to streamline and qualify all new product ideas resulting in an increase grant submission time greater than 50%

Key member of the innovation committee chosen by the board to drive new business initiatives resulting in an increase of 25% of first-time grant proposal acceptance rates.

TomTom, Concord, MA 2006-2010

Product Line and Key Account Manager,

Managed several product lines serving the B2B and B2C markets including full product line P&L and complete agile cross functional team management for WEBFLEET telematics, GSM, GPS and fleet management markets.

Developed eight product lines consisting of 25+ products from concept to full product line release including roadmap and product requirements development, program management, negotiating, defining the feature sets and managing beta trials and all new customer on boarding.

Joined as the third member of the product and account management team and was instrumental in managing the growth of the US business product portfolio from $300MM to over $1B in sales annually.

Defined the requirements and managed the release teams for three new product lines that involved the implementation increasing revenue by over 60% three years in a row.

PRIOR RELEVANT EXPERIENCE

Gray and Rice, Boston, MA, Director, Strategic New Business Development,

Ipswitch, Lexington, MA, Product Marketing and Account Manager,

Genuity, Burlington, MA, Senior Group Product Manager,

Factory Mutual Research Corporation, Norwood, MA, Approvals Engineer

EDUCATION

Master of Business Administration, Bentley College, Waltham, MA

Bachelor Science, Electrical Engineering Northeastern University, Boston, MA

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