Patsy L. Wilburn, CPAR

678-***-**** adjgbw@r.postjobfree.com [linkedin.com/in/patsy-wilburn-36a1b971 }

Summary

Accomplished payment processor with ten years of experience in balancing bank deposits using spreadsheets and posting to patient accounts electronically and manually. Monthly deadlines were consistently met and spreadsheets were always in balance. SKILLS

9 years of processing anesthesia payments, balancing bank deposits to a monthly medical billing system with Excel spreadsheets.

12 years of experience in customer service ranging from medical offices to hotel positions.

12 years of experience in ten-key and data entry.

10 years of computer experience with various programs; Medsuite, Excel, Adobe PDF, NexGen, Microsoft Office 365, Filezilla and some MS Access.

8 years of experience training new employees in various positions. WORK EXPERIENCE

Jackson Healthcare/ Jackson Revenue Management March 23, 2010 to June 30, 2020 Payment Processing/Subject Matter Expert

Pulled lock box images from banks and sorted them for posting and transmission.

Sent deposit reports daily, worked with Excel spreadsheets and pivot tables.

Pushed and pulled PDF, 835, and Excel sheets from websites to in-house systems using Filezilla.

Processed refunds, recoupments, ran reports to balance daily, and applied payments to patient accounts.

Processed anesthesia payments and balanced them via spreadsheets to the bank deposits and the medical billing system monthly.

Gained experience with Medsuite, Microsoft Office 365, Adobe PDF, Nuance PDF, Foxit Phantom PDF Excel spreadsheets and pivot tables, and Filezilla. Physician Oncology Services/RCOG October, 2001-November, 2009 Telephone Operator and Patient Service Representative

Served as Telephone Operator and Patient Service Representative.

Answered multiple phone lines, transferred calls, took and delivered messages for the entire clinic.

Checked patients in and out for treatment, follow up and consult appointments.

Processed medical record requests and retrieved them for patients and their appointments.

Ran and processed reports that keep track of patient co-pays, patient no-shows, and consultations.

Created new patient charts for consultations and also information packets to mail to new patients.

Gained experience with NexGen, Microsoft Office 2003, Varys Medical systems, and Voyager.

Scheduled outside studies for patients and ordered any necessary films/CD’s.

Kept track of two doctor’s schedules for patient appointments and performed patient reminder calls.

Universal Solutions, Atlanta, Georgia October, 2001-May, 2005 Data Entry/Processor

Entered data into a computer for client’s prescription drug returns and generated reports for clients.

Answered the telephones, operated the fax machine, filing and other general office work.

Maintained a competent processing quota.

EDUCATION

Associates Degree in Travel and Hospitality, Chattanooga, Tennessee, ECPC 1991 - 1993 Georgia Chapter HFMA CPAR certification, June 2015 Certification Excel Essential Training (Office 365) 1/7/2021 Linked In Learning /NASBA

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