Binh D. Nguyen adjgas@r.postjobfree.com 225-***-****

PROFESSIONAL SYNOPSIS

Broad-based expertise in program and project management with extensive experience in application and infrastructure solution architectures, system implementation, and enterprise strategy. Proficient in the delivery of high-performance technology solutions and skilled in all phases of a project life cycle (both waterfall and agile), from initial feasibility analysis and conceptual design through implementation, stabilization, and operational support. Effective at building productive project teams, with excellent business process, strategy development and system implementation skills.

Specialties: Managed Services Application Delivery Solution Architecture Program and Project Management

IT Operations Application Outsourcing Reporting Analytics Data Warehouse Process Optimization Customer Relationship Management Team Leadership Performance Management Change Management Mentorship

Coaching and Team Building Stakeholder Engagement Incentive Compensation Sales Performance Management Voice of Customer/Employee Problem Solving

NOTABLE ACHIEVEMENTS

Consistent track record of leading and delivering projects on time and within budget along with selling additional phases for Accenture.

4.5 out of 5 Customer Satisfaction Score (CSAT) from clients.

Responsible for revenue recognition of $18.5 million for Accenture.

Rated Top Performer on annual performance review Year over Year (YoY) for Accenture.

Key contributor in building the Sales Performance Management (SPM) Practice at Accenture.

Successfully managed small and large projects from $475K to over $7 million.

PROFESSIONAL EXPERIENCE

11/2011 to 06/2020

Project Manager/Delivery Lead (20 months) of $7.5 million project with an 8-member team at Blue Cross Blue Shield of Michigan:

Orchestrated a multi-phase System implementation for the client’s internal and external sales channels.

Implemented a large-scale enterprise Incentive Compensation Management (ICM) system for over 850 sales reps.

Delivered project on time and under budget with an immediate savings of approximately 15% of payout.

Received a 5 out of 5 on CSAT from stakeholders.

Sold and delivered phase 2 and 3 work for the client, which consist of Dispute Resolution, Workflows, Change Management, Sales Planning, Sales Forecasting and Managed Services.

Responsible for revenue recognition of $5.5 million through selling phase 2 and 3.

Functional Lead (23 months) of a $6 million project with a 9-member team at Citrix Systems:

Led transition to a service delivery of the SAP Callidus Cloud Incentive Compensation Management (ICM) System (from an in-house system) to accurately pay over 2,500 global sales reps to include setup of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Operational calendar, Process Designs, Sales transformation, Testing and Validating. Resulted in paying commissions to the sales rep with an 99% accuracy on the SLAs every month.

Supervised the streamline of the compensation processes, Change Management, Workflow Dispute, Reporting and enabled the effectiveness and transparency of the Sales Operational team.

Champion phase 2 and 3 for a strategic project from Workday to SAP Callidus Cloud ICM system. Implemented a complex sales organization position hierarchy into the SAP Callidus Cloud ICM system for phase 3. Resulted in a 35% reduction of overpayment and manual payment adjustments.

Helped sell a 5-year $10 million managed services project.

Functional Lead (9 months) of a $4.5 million project with a 7-member team at Teradata:

Provided Industry Best Practices and Current State Maturity Model assessment prior to start of phase 2.

Orchestrated SAP Callidus Cloud implementation for Incentive calculation for 1400 global sales reps as part of phase 2 work.

Reduced commission calculation time from 8 hours to 45 minutes with a 99% accuracy payout.

Project Manager (9 months) of a $800K project with a 5-member team at Rogers Communications:

Directed an SAP Qualtrics project to incorporate the Net Promoter Score (NPS) program for two major Business Units (BUs).

Champion two BUs relationship program that met the needs of the business by measuring NPS by customer segment rather than by product. The program enabled more customer feedback to be collected for improved remediation efforts by the client.

Migrated remaining surveys (including 3 years of historical data) to SAP Qualtrics to help drive the operational efficiency, delivered cost savings, and improved the ability for front line staff to drive improvements.

Sold additional small enhancement projects (~$300K).

Project Manager and Functional Lead (4 months) of a $475K, 4-member team at Waste Management:

Supervised a development and deployment of a Salesforce-embedded application which empowers sales representatives with actionable data insights and prescriptive actions in the field.

Defined processes and handoffs of all leads and opportunities for sales decision (won, lost), Micro Market Identification, Recent trends, Financial Data, Expiring and Cancelled Customers, Reports and Dashboards.

Helped enabled an 25% increase in YoY sales activity.

Other notable projects and applications include:

Test Manager for 8 months on a $5.5 million project with a 7-member test team at Johnson Controls, Inc.

oSignificantly improved the overall confident and trust level with the client during testing - System Integration Testing and User Acceptance Testing (SIT and UAT) using JIRA.

Functional Lead for 3 months on a $350K project with a 4-member team that helped Marsh select a SPM vendor (Anaplan), evaluate business cases, and develop an implementation roadmap.

Program Manager for 10 months on a $1.5 million project with a 12-member team at Xactly Corp.

oPartnered with Xactly to provide Incentive commission configuration, testing and deployment for multiple clients.

ADDITIONAL RELEVANT EXPERIENCE

Project Manager – Multiple Companies – 2006 to 2011

oManaged multiple ongoing projects by planning, directing and coordinating activities to ensure project goals and objectives are accomplished within project timelines and funding.

oWorked directly with project resources and stakeholders across business units and IT to ensure projects are moving and working as planned.

oWorked with cross-functional teams, coordinate tasks with IT teams and vendors. Ensured vendors met the expectations required for the stakeholders and projects.

oEnsured project documentation and other deliverables were created and delivered in a timely and efficient manner.

oProvided weekly/monthly status reports to management team.

oBuilt an effective team, assigned tasks to team members, and evaluated outcomes.

oHandled complex application features and technical designs. Designed and implemented the components required for complex application features. Documented risks and developed mitigation plans.

oOrganized project activities into manageable work efforts for team members and determines an effective approach to completing the work, as outlined in project plan.

oChampion and supported project management standards, processes and procedures within the PMO and company necessary to deliver projects on time and within budget, ensuring the project objectives and deliverables were met.

oWas responsible and accountable for all project deliverables and PMO deliverables efficiently, timely and correctly.

Application Developer/Production Support Manager – 2004 to 2006

Commission Analyst – Multiple Companies – 1998 to 2004

EDUCATION: Central Washington University, Ellensburg, WA

Bachelor of Science, Biological Science

PROFESSIONAL DEVELOPMENT: Salesforce and PMP learning

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