Customer Service - Receptionist

Lidia Alderete

**** *. ******* *** #***

Fort Collins, CO 80524

M: 970-***-****

**********@*****.***

Summary

Looking for a full time position in Customer Service. I have more than 20 years of experience, supervised employees and oversee the store where I was placed. I am fluent in English and Spanish.

Highlights

Team management Conflict resolution techniques

Focused on customer satisfaction Scheduling

Training and development Cash Handling

Manufacturing/Assembly Collections

Accomplishments

Improved customer retention in 1 year, by 100% from the previous 5 years. Played an instrumental role in increasing customer satisfaction ratings as a Customer Service Manager. Experience

June 2019 CMP Entreprises & Associates Loveland CO to Administrative Assistant- Support

March 2020 Retrieve messages, email’s, open mail, distribute mail, making keys, receive payments for rents. Prepare New Lease, Renewal/ Extension, scanning lease’s, putting them under the right owner, updating rent roll. in system if there is an increase in rent, posting notices on tenant’s door showing vacant units, update the vacancy in Craigslist, Rent Dig, Rental Ads,inventory.

July 2005 Preferred Mobile Nurses Loveland CO

to

March 2020 Help the elderly with errands, clean, cook, store runs, laundry tasks. March 2018 Kelly Services Fort Collins Co

to Manufacturing/ Assembly

May 2019 Doing different jobs such as testing circuit boards, production line, inserting packing, until job was complete.

January 2017 Elwood Staffing Fort Collins,Co

to Manufacturing/ Assembly

January 2017 Doing different jobs such as packing, production line, testing boards, until the job was complete.

February 2017 EyeCare Associates Fort Collins, CO

to Patient Coordinator

February 2018 printing green sheets, printing confirmation sheets, printing welcome forms, translating for spanish patients, referrals, scheduling for special testing, ordering contacts, morning paperwork, sending exam writer to Dr regarding rx contacts & glasses, faxing exam notes to other Dr office, checking patients in and out, collecting copays, pulling insurance for patient.

Poudre Valley Mobile Home Park

Oct 2014 Administrative Assistance Fort Collins, Co to Open and close office posting rents payments in system, bank deposit filing, July 2016 vehicle stickers, translating in meetings, going out to the property with Manger, run applications for future tenants,entering water usage in system to prepare statements for next billing cycle, work order for maintenance. Jan 2013 Check Loans of Co Longmont, CO

to Branch Manager

Dec 2011 opened and closed store, bank deposits. Approved loans for customers, Verified information on applications. Balance drawers,filing, entered payments Into the system. Cleaned the store, supervised other employees. Bank runs, transfer money from bank to store, check audits verifying all check where the check box.

Feb 2006 Cash Advance Fort Collins, Co

To Store Manager

Dec 2007 opened and closed store, bank deposits. Approved loans for customers. Verified information on applications. Balance drawers,filing, entered payments Into the system. Cleaned the store, supervised other employees. Bank runs, transfer money from bank to store.

Mar 2003 Savers Fort Collins, CO

to Lead Cashier

Dec 2004 Cleaned the store before it opened made cash drawers, balance drawers,cash out cashiers at the end of their shift,clean dressing rooms,sort clothes, translate meetings.

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