Resume

Manager Sales

Location:

Virginia

Posted:

January 16, 2021

Contact this candidate

Resume:

Melissa L. Taylor

*** ******** **

Portsmouth, Virginia 23701

Mobile Phone: 757-***-****

Email: adjg5f@r.postjobfree.com

.SUMMARY OF QUALIFICATIONS/SKILLS

Excellent organizational, listening, and multi-tasking skills

Demonstrates the ability to lead teams to a positive result

Expert customer relations

Excellent customer service skills

Accurate cash handling

Possess good communication skills for dealing with diverse staff

Fast learner, dependable, conscientious, dedicated, team player, great attention to detail

Makes sound business decisions in times of uncertainty

Demonstrates ability to lead and manage operations in a fast-paced, dynamic environment

Proficient in Prepared payroll, schedules, and cash audits

Proficient in broad knowledge of and passion for food

Responds to opportunities with a sense of urgency

Proficient (MS Office Suite)

EDUCATION

Tidewater Community College- Computer Science

August 2001 – December 2001

Woodrow Wilson High School, Portsmouth, Virginia

September 1996 – June 2000

EMPLOYMENT HISTORY

Bakery Manager- Kroger, Portsmouth, Virginia

June 2016- Present

Maintained oversight of the daily activities of hourly associates on the Sales Floor, Front End, and Delivery or Stocking departments. Responsible for training, mentoring, and coaching employees. Conducted activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity. Expert in generation of monthly and annual sales reports.

Maintained safe and secure work environments by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Provided superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise. Resolved customer complaints by assisting with exchanging merchandise, refunding money. Assigned employees to specific duties to best meet the needs of the store. Instructed staff appropriately handling difficult and complicated sales. Built relationships with customers and the community to establish long-term business growth. Provided oversight of compliance with opening and closing procedures.

Assistant Fresh Foods Manager-Harris Teeter, Portsmouth, Virginia

October 2011 - October 2015

Maintained proficiency in assistance to Department Manager to include the overall direction, coordination, and evaluation of the Fresh Foods Department. Provided assistance to Department Manager Manage inventory, in-stock position, pricing integrity. Develop ordering and receiving process. Provided expert assistance in merchandising to ensure the department is merchandised in accordance with the needs of the surrounding communities and maintained shelf allocations to ensure the appropriate availability of products at all times. Collaborated with associated departments to cross-merchandise and expertly developed promotion plans to boost sales of specials.

Established and maintained the day-to-day management of existing employees to include interviewing, hiring and training associates, providing guidance, planning, scheduling shifts, and directing tasks. Maintained accountability in appraising performance, rewarding and disciplining associates to include proficiency in addressing complaints, disciplinary actions and resolving problems. Proficiently performed the duties of baker, fryer, cake decorator, Fresh Foods Clerk, and Chef. . Managed inventory, procurement processes and pricing to achieve targeted gross profit margins, ultimately maintaining correct department signage and pricing. Ensure customer care and satisfaction consistent with delightful service

Department Manager -Lowe’s, Chesapeake, Virginia

December 2009 – December 2010

Maintained oversight of the daily activities of hourly associates on the Sales Floor, Front End, and Freight, Delivery or Stocking departments. Responsible for training, mentoring, and coaching employees. Proficiently managed associate performance and ensured adequate department coverage through influencing scheduling. Conducted activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity. Expert in generation of monthly and annual sales reports. Maintained safe and secure work environments by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Provided superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise.

Hired and trained sales staff to include created and directed sales team training and development programs. Resolved customer complaints by assisting with exchanging merchandise, refunding money and bill adjustment. Assigned employees to specific duties to best meet the needs of the store. Instructed staff appropriately handling difficult and complicate sales. Contacted customers by phone and email in response to inquiries. Built relationships with customers and the community to establish long-term business growth. Provided oversight of compliance with opening and closing procedures.

General Manager-KFC, Portsmouth, Virginia

March 2007 – November 2009

Proficiently managed 20 plus employees in the daily operations of the restaurant to include ensure that all shifts are adequately staffed through quality hiring and retention to ensure maximization of sales potential. Maintained oversight to maintain sufficient stocking of food items and associated equipment worked properly. Skilled in the establishment of opening and closing hours of the restaurant dependent on the flow of customers. Expert in achieving sales and profit goals of the organization to ensure all customers are served hot food within a limited time frame simultaneously preventing food wastage and thereby increasing higher profit. Collaborated with Operations Manager and Store Manager to ensure that individual performance targets were established. Ensured performance reviews were conducted on-time and communicated one-on-one. Provided

oversight to ensure Performance Improvement Plans are implemented, and performance results are corrected or complimented.

Maintained Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes; proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the restaurant systems that produced consistently high levels of Quality, Services and Cleanliness (QSC); partnered with Subject Matter Expert (SME) e.g., Operations Consultant, Training Consultant, Operations Integrity Coach) to conduct system daily reviews and develop an action plan to address systems for targeted improvement; responsible for the execution of the action plan in the restaurant to ensure that systems are improved and targeted results are achieved; maintained the proper execution of national and co-op promotions and the execution of new products and processes.

Ensured all persons hired met the established requirements and criteria for successful employment. Provided oversight of employee trainings and both attentive and appropriately responsive to customer complaints. Involved in and participated in the recruiting, interviewing, and selecting of managers based on staffing needs and goals and diversity staffing objectives. Provided opportunities to educate restaurant management on all appropriate Human Resource (HR) policies, labor laws, security and safety procedures and ensured compliance at the restaurant level and partners with Training and Human Resource (HR) staff to build capability to achieve desired business results.

Co-Manager-Wendy's, Chesapeake, Virginia

June 2005- December 2007

Maintained oversight for managing the daily operations of the restaurant to include the overall selection, development and performance management of employees. Maintained an accurate and up-to-date plan of restaurant staffing needs. Prepared schedules and ensure that the restaurant is staffed for all shifts. Assisted in providing a strong presence in local community and high level of community involvement by restaurant and personnel. Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Completed job responsibilities and performance objectives in a timely and effective manner and in accordance with Wendy’s policies and procedures. Maintained a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which was conducive to maximum employee morale, productivity and efficiency/effectiveness

Confirmed positive guest service in all areas and responded to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Ensured that proper security procedures are in place to protect employees, guests and company assets, to include maintaining a safe working and guest environment to reduce the risk of injury and accidents. Developed employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews

Assistant Manager -Wendy's, Chesapeake, Virginia

June 2003 - December 2005

Assistant Manager

Assisted the general in day-to-day fast food restaurant operations to include management of staff. Adhered to Wendy’s standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties were completed accurately, on time and in accordance with Wendy’s policies and procedures. Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensured compliance with operational standards, federal/state/local laws, and ordinances. Provided oversight to ensure consistent high quality of food preparation and service. Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimated food and beverage costs. Collaborated with Corporate office staff for efficient provisioning and purchasing of supplies.

Supervised portion control and quantities of preparation to minimize waste. Provided estimates of food needs, placed orders with distributors, and scheduled the delivery of fresh food and supplies. Ensured positive guest service in all areas. Professionally responded to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Ensured that proper security procedures were in place to protect employees, guests and company assets. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Completed accident reports promptly in the event that a guest or employee was injured. Managed shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigated and resolved complaints concerning food quality and service.

Shift Manager-Wendy's, Chesapeake, Virginia

August 2001 - June 2003

Managed employees and provided oversight of assigned tasks to both kitchen and customer service workers to ensure proper and efficient execution. Established scheduled of shift breaks to employees to ensure employees and ensure that all positions are covered as each worker rotates through. Identified alternate employees for reporting to maintain operations of scheduled shift to make up for missing labor. Provided appropriate reprimands should employees commit errors and resolved situations or alerted management as required. Ensure customers were served quickly to include monitoring of the time customers are kept waiting in Dining Room and Pick up Window.

Provided oversight of the production of food and beverages to ensure employees distribute food that is of appropriate temperature and quality. Maintained charge of opening and closing register drawers for employees and accuracy of currency in each drawer for the creation of cash accountability reports. Responsible for bank deposits and resolve currency shortage or overage problems. Performed routine checks of each store to conduct inspections and observe employees to ensure they are upholding standards to meet regulatory requirements.

Crew Worker-Wendy's, Portsmouth, Virginia

August 2001 - June 2003

Proficiently performed several valuable tasks to assist customers and quick food preparation in kitchen to meet made to order food items for both the Dining Room and Pick up Window. Maintained work order counters, registers, and drive-thru windows ensuring adherence to proper serving and bagging of all orders. Delivered quality food orders within specified service time goals that were fundamental to the nature of Wendy's business. Performed cleaning duties in the restaurant seating area, restrooms, or kitchen as assigned to ensure food safety and customer safety was not compromised.

Maintained proficiency to execute in position with a speed sufficient to contributing to the overall goals and objectives as defined by Service Excellence. Demonstrated a "teamwork" attitude to successfully contribute to the efficient operation of the shift to include positive working relationships among the entire restaurant team and maintained customer courtesy during the entire visit.

References

for Melissa L. Taylor

Professional References

Henrietta Lofton

Former Supervisor-Wendy’s

757- 681-5030

Selecia McMillan

Former Supervisor-Wendy’s

757-***-****

Personal References

Angela Williams

757-***-****