Manager Customer

ONYENEKE NKEIRU PEGGY

** ******* ******** ***,**** state

MOBILE: 080********

E-Mail:************@*****.***

PERSONAL INFORMATION

·State of Origin: Abia state

·Nationality: Nigerian

·Date of Birth: 13th, AUGUST, 1992

·Local Government: BENDE

·Marital Status: Single

CAREER OBJECTIVE

A self-motivated customer relation professional with broad industry experience in driving key

Structural changes in customer service processes in world class organizations.

Possess a strong background in customer relationship experience gathered while working with

STANBIC IBTC. I have been able to develop myself into a value adding employee with excellent

Track records along the way. Possess a deep knowledge of banking sector in Africa,

and this has helped businesses to leverage on this knowledge base for informed decision-making.

EDUCATION

2007 2012 INSTITUTE OF MANAGEMENT AND TECHNOLOGY

2000 2006 COMMUNITY SECONDARY SCHOOL, RUMOJI

1994 2001 CLIFFORD ROAD PRIMARY First Primary School Leaving Certificate

EMPLOYMENT HISTORY

APRIL 2015 to Date - Account Support Officer/Customer service officer - STANBIC IBTC BANK(WORKFORCE GROUP)

RESPONSIBILITIES

Configuration, custodian and issuing of ATM cards and cheque books.

File ATM cards and Cheque books in receive-date order.

Perform daily balancing of ATM cards and cheque books.

Configuration of internet banking access for customers.

Configuration of transaction notification service alert (SMS alert service).

Attend to written fund transfer instructions.

Attend to the posting of all value transactions within own level of authority.

Advice Team Leader Frontline Support to verify all value transactions posted.

Process the payment of western union money transfer.

Send daily report on western union transactions processed.

Process instructions and payment for chartered cash transfers.

Daily balancing and reconciliation of chartered cash transfer transaction processed.

Issue off-cycle statement of account at customer s request.

Actively promotes practices that save company resources and minimize wastage.

Term deposit account opening (Fixed Deposit and Contract save account).

Cross-selling the Bank s various products to customers.

Updating customer complaint register and following up on them for prompt resolution.

General customer complaint, management and resolution.

Handling of Asset management related issues.

.

SKILLS GAINED

Extra due diligence on customer transactions

Flexibility and ability to work on a fast pace

Developed my organizational and team working skills

Client engagement and relationship management.

Relationship Manager- STANBIC IBTC BANK(WORKFORCE GROUP)

RESPONSIBILITIES

Manage and deepen relationships with existing and prospective customers.

Win new accounts and resuscitate dormant relationship.

Marketing of the bank s products to meet the customers needs.

Initiate development of products required to meet customers needs.

Ensure efficient service and maintenance of existing customer.

Ensure zero tolerance for inactive/dormant accounts.

Book quality assets and ensure efficient portfolio monitoring for early detection of default.

Perform all other duties as assigned by the business manager.

September 2012 April 2013 Marketing Executive- Newtrends Travel care Ltd.

RESPONSIBILITIES

Sourcing advertisement opportunities

Managing the production of marketing materials

Developing marketing campaigns to promote the company

Maintaining and tracking business deals

Communication management

SKILLS GAINED

Enhanced telecommunication skills

Flexibility and ability to work on a faster pace

2014. - 2015 (NYSC) TEACHING UGWU OKPAGA,PRIMARY School, BENUE STATE

RESPONSIBILITIES

Handled a class of ninety pupils.

Prepared weekly lecture materials .

Responsible for inculcating good morals and discipline.

Prepared promotional exams for pupils.

SKILLS GAINED

Improved communication skills

Improved organizational and presentational skills

PERSONAL SKILLS/INTEREST

Excellent communication skills--multilingual including English and Ibibio

Positive and optimistic attitude

Strong character and sense of integrity

Meticulous detail orientation

Reading Avid reader; especially religious, and self-development books

REFERENCES

References are available upon request

Contact this candidate