Manager Customer Service

CURRICULUM VITAE

OF

NONTOKOZO POLLET ZIMU

Cell: 079-***-**** Email: adjg39@r.postjobfree.com

PERSONAL DETAILS

Full Name : Nontobeko Pollet Zimu

Date of Birth : 10 October 1983

Language : English and IsiZulu

Drivers Licence : Code 10

Interest : I enjoy meeting new people, keeping fit and watching investigative series.

1st PREVIOUS EXPERIENCE

Admin Office - Wimpy (Mkuze)

09/2006-08/2008

They are base in Mkuze, Staff, Managers, Supervisors, Attendants and they all Report to Phindile Shandu

KEY FUNCTIONS:

Customer Service

Cashier

Ordering of stock and stationery

Basic knowledge of staff clock card

Control and management of stationery

Answering telephone where required

Good knowledge of Pastel and excel

2nd EXPERIENCE

Customer service clerk - ABSA (KLOOF)

Date - 01/2011-04/2016

Pro-active, energetic person who rapidly produced positive results. Able to work in a time pressurized environment to meet deadlines. Team player with excellent people skills-communities effectively with multi-cultural clients and colleague’s. Maintain high professional standard with close attention to details. Now seeking a new career with large organization that offers opportunities for growth. 3RD EXPERIENCE

Financial Advisor Metropolitan (2016-till to date) Key Functions : For Absa Bank and Metropolitan

KEY FUNCTIONS:

Determine Customer needs

Adhere to bank policies and procedure

Identify sales leads

Identify and verify customers

Explain campaign to client

Maintain up to date files and records

Investigate and resolve queries with the internal customer (other ABSA Departments) and external customer (from other banks

ACHIEVEMENTS:

Successfully resolved many queries and discrepancies, and received complimentary e-mail from customers.

“I am a hard worker and do all I can to make sure that the targets are met and the customers are happy. This includes coming to work early and having a plan for each day, so that urgent items are prioritized and the workload is completed efficiently.”

SKILLS AND EXPERIENCE

Strong client service orientation-uses initiative to identify needs and resolve problems.

Efficient, methodical and organized, with excellent time management and work scheduling skills.

Solid understanding of business policy and procedure

Computer proficiency: Ms Office (word, Excel, Outlook): Pastel

Good communication skills (verbal, written and Listening) EDUCATION AND QUALIFICATIONS

CERTIFICATES

2006 Computer certificates I.T intellect College

2016 HIV/ AIDS – home Based Care Child Welfare Chatsworth PROFESSIONAL TRAINING

2015 Health and safety Course ABSA (in house)

2015 Fighting Financial Crime ABSA (in house)

2014 Conduct Risks Awareness ABSA (in house)

2014 Treating Customer Fairly ABSA (in house)

MATRIC

2001 National senior certificate Dingukwazi High school CAREER SUMMARY

DATES POSITION ORGANIZATION

09/2006 – 08/2008 Admin Office Wimpy

10/2011 – 04/2016 Customer Services Clerk ABSA – Financial Institution 2016 Till to date Financial Advisor Metropolitan-Insurance Institutions

REFERENCES

Janine Armstrong - Branch Administrator - 031-***-**** - adjg39@r.postjobfree.com Hlezi Mdluli - Branch Manager at ABSA - 035-***-**** - adjg39@r.postjobfree.com Phindile Shandu Manager (wimpy) -035-***-****

Sphesihle Mdluli Manager (Metropolitan-Durban) 031-***-**** TESTIMONIALS

“This is to say how we appreciate Pollet Zimu. She has helped us so many different way

.. She went an extra mile for us regarding queries at ABSA. Pollet is a great person to work with, a very patient and polite person … her response on any request is never more than five minutes, and she always been on the ball. ABSA must be proud to have such an employee.”

Extract From email by Trenda Chetty

Customer Service clerk

Contact: 031-***-****

“Pollet has built an excellent relationship with customers, to extent that many compliments and appreciation gifts were received. She is driven person, whose leadership and guidance have a source of inspiration to many staff. Her efforts culminated in ABSA being ranked the best in the country. Pollet always strives to see things through to appositive conclusion, and her analytical ability combined with her equiring mind has seen many complex issues being resolved.” Extract from email by Fakazile

Business Consultant at ABSA Jozini

Contact: 035-***-****

I would like to share my sincere appreciation for a job well done, as recently illustrate by the note we received from our client, Garth Williamson who said: “I have long been impressed by the friendly and efficient service I have received, and in particular that provide by the personnel of its Kloof Branch …. Convey to you Phil Makhutle (Manager) my congratulations and appreciation for the service o have received with a special thanks to the staff at your information counter, and in case of my recent enquiries to Mrs Pollet Zimu whose endeavoris on my behalf were quite exceptional … and greatly appreaciated.”

Extract from letter written by Craig Bond

Chief Executive: Retail & Business Banking

Barclays Africa Group

Further details and certificates available on request

Contact this candidate