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Customer Care Front Office

Location:
Magboro, Ogun State, Nigeria
Posted:
January 16, 2021

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Resume:

AKINBOADE PEACE

Prince Jegede Street, Banky Peace Height Estate, Magboro, Ogun State

070********

adjg23@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced professional with a background in Accounting/Auditing, Administration, Education and Customer Service. Highly skilled at building relationship with clients, team and across organization with exceptional writing, presenting, interpersonal and communication skill. I strive for excellence and precision at all times.

EXPERIENCE

ASSOCIATE, CUSTOMER CARE April 2019-Sept 2020

Bridge International Academies 256, Muritala Muhammed Way, Yaba, Lagos

●Respond to, resolve and record all callers’ inquiries & complaints and maintain records of all interactions.

●Identify, resolve or escalate all reported issues and complete all call logs..

●Make timely follow-up calls on initial contacts, to provide feedback and progress on issues raised.

●Update the existing databases with changes and the status of each caller / reported issue.

●Research required information using all available resources to offer prompt resolution.

FRONT DESK OFFICER/ADMIN ASSOCIATE June 2017-April 2019

Bridge International Academies 256, Muritala Muhammed Way, Yaba, Lagos

●Kept the front office tidy and presentable with all necessary materials

●Effectively welcome guests, get the required information and directing guest to appropriate desk.

●Answered questions and addressed complaints.

●Manage and maintain inventory and stock control of administration supplies such as office supplies, corporate apartment supplies and cleaning supplies with the introduction of Admin BIN Card and place orders when necessary.

●Effectively manages and maintains a relationship with staff across all level to ensure seamless flow of oper

ACCOUNTANT Jan 2016-Apr 2016

The Rockcleft Schools 14/16, Modupe Johnson off Adeniran Ogunsanyan

Surulere, Lagos,

●Kept a comprehensive record of pupils details and school fees information

●Payroll Management

●PAYE Tax and Pension computation.

●Operated an effective petty cash system for the school.

●Maintained and kept proper records of staffs details and information.

ACCOUNTANT TRAINEE May 2013-Aug 2015

Pius Momodu and Company 126, New Lagos Road, New Benin, Edo State

●Assisted in carrying out quality statutory audit services to clients.

●Collecting and analyzing client’s data to detect duplicated processes, possible fraud/mismanagement or non-compliance with laws, regulation and management policies.

●Assisted the team lead in obtaining all necessary audit working papers and documentation.

●Assisted the team lead in the annual stock taking for clients.

ECONOMICS TEACHER (NYSC) Dec 2011-Oct 2012

Faith Tabernacle Secondary School Ovom, Obingwa, Abia State

●Maintained student’s records, grades and portfolio.

●Worked with a team of two teachers to manage the drama club of the school.

●Provided a comfortable learning environment for the students by creating an effective teacher-student relationship.

GRADUATE TRAINEE July 2011- Nov 2011

Pius Momodu and Company 126, New Lagos Road, New Benin, Edo State

●Assisted in carrying out quality statutory audit services to clients.

INTERN July 2010- Oct 2010

Pius Momodu and Company 126, New Lagos Road, New Benin, Edo State

●Assisted in carrying out quality statutory audit services to clients.

SALES REP July 2008- Oct 2008

Iwinosa Business Venture Iyaro, Benin City Edo State

●Identify and develop sources of potential client.

●Effectively employ sales skills to achieve targeted sales..

●Communicated effectively with clients to gain commitment to purchase

●Maintained transparent and accurate financial records for the branch.

EDUCATION

2007-2011 Benson Idahosa University Benin City, Edo State

B. sc. Accounting

2001 - 2007 Word of Faith Group of School Benin City, Edo State

S.S.C.E

CERTIFICATION

2020 Jobberman Soft-Skills Training

COMPUTER SKILLS

●Microsoft Word, Excel and PowerPoint.

●Online information sourcing and Internet researching.

OTHER SKILLS

●Ability to work independently and actively in a team, managing multiple assigned priorities and task

●Communicate effectively both verbally and in writing

●Continually learning and demonstrating new skills via hands on training and self-study learning methods.



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