Kevin Paul Dacara

**** ****** *** #** **********, CA 95608

Email: adjg0x@r.postjobfree.com

Phone: 916-***-****

Objective:

To obtain a position that will allow me to demonstrate my skills and professionalism in the workspace while providing myself opportunities for growth and advancement.

Skills:

Proficient in MS Office, MS Word, and MS Excel. 10,000 KSPH, able to multitask in a busy environment. Team Player.

Experience:

Education:

Reference:

DealerTrack Technologies - Sacramento, CA March 2020 - Present

Document Agent 1 - Release Services Group Department

Generate high volume shipping labels for mailing documents.

Execute certificate of vehicle titles and lien releases.

Generate pull reports and schedule letters from TMS system.

Perform routine and repetitive production work.

Pay close attention to details to meet the department quality goals.

Assist other departments to maintain SLA (service level agreement), as needed.

Participates in special projects.

Share knowledge by training team members.

DealerTrack Technologies - Sacramento, CA February 2017 – March 2020

Incoming Mail Agent – Document Management Group Department

Processed high volume incoming and outgoing documents accurately and efficiently.

Received, sorted, batched, and scanned incoming mail, and distributed documents to appropriate departments.

Enter shipping data into mail tracker for tracking purposes.

Operate mail equipment.

Able to lift or push up to 50 lbs.

Kohls Department Store - Sacramento, CA August 2015 – February 2017

Sales Associate - /Customer Service

Worked sales floors, answering questions about services and merchandise, and ensuring customer satisfaction

Presented information to the customers about the kohl’s credit card. Place their sensitive information on the computer.

Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Franchise Tax Board - Sacramento, CA February 2015 – February 2017

Mail Clerk – Seasonal

Open, review, and sort incoming mail.

Analyzed and corrected tax return information.

Responded to basic taxpayer inquiries via telephone.

File and copy records, reports, and numerous documents.

Assisting the team lead to make sure the W2 and 1099 forms are correct.

Collaborated and guided new team members on how to do the correct placement of the tax forms.

Rosemont High School, Sacramento, CA - Graduate March 2011

Out of School Youth Program 2013-2014 - Career GPS event

Certification - Google IT Support Professional Certificate

Professional References available upon request.

Contact this candidate