SUMMARY OF QUALIFICATIONS

Dynamic result driven Financial/Account Manager, Trainer, and motivator with 7+ years of professional financial and accounting experience

Possess the knowledge and skillsets to interpret and apply required security protocols related to financial and acquisition processes.

Proven track record of consistently exceeding company financial and accounting expectations through exceptional communication, planning and execution.

PROFESSIONAL EXPERIENCE

Cedar Point Federal Credit Union, Lexington Park, MD

Financial Banking Industry

Member Service Representative January 2014 – Present

Consult with clients about banking, securities, insurance, and other related services. Determine financial needs of customers and provide advice and solutions in regards to current and future financial goals. Educate customers on available banking product options including loans, mortgages, investments, etc.

Execute required financial transactions according to required policies and procedures

Request and review customer’s credit report to validate credit worthiness for loan qualification consideration.

Process and respond to customer inquiries, providing information on bank accounts, policies, procedures, products, and credit union services

Through discussion and documenting financial requirements, determine financial need of the customer, in turn suggesting products and services available to meet need.

Research and resolve service-related problems/issues that are brought to the credit union’s attention by the customer, ensure follow-up with the customer is performed to ensure resolution of issue.

Periodically perform an analysis of customers current financial status and credit to determine loan feasibility

Bank Teller June 2012 – January 2014

Accept and process various financial transactions for customers by phone, mail or in person, including but not limited to deposits, withdrawals, loan payments, and account reconciliation:

Accept and process commercial deposits. This transaction includes notifying businesses of NSF’s and verifying change fund needs and additional needs as required.

Verify and deposit loose coin transactions for members.

Accept and process miscellaneous transactions for customers. These transactions include: money orders, traveler’s checks, certified checks, promotional sales, bond redemption and safety deposit boxes.

Reconciles and balances daily assigned teller cash, checks and miscellaneous cash customer related transaction products.

Assist member and employees with banking error research and resolution.

Perform duties of Teller II (backup lead teller) during periods of absence and other duties as assigned

Rite Aid Pharmacy, Charlotte Hall, MD

Retail Pharmacy Industry

Shift Supervisor May 2007 - June 2012

Finance/Store Manage: Effectively oversees the daily operations and management ensuring vendors are paid in a timely manner, customer billing support, and clearing unmatched disbursement/collections to increase profits, employee morale, and customer satisfaction while decreasing losses through shrinkage prevention and pilfering in accordance with applicable corporate policy and procedures.

Maintains the store’s annual budget, ensures the store is set-up in accordance with corporate merchandising plan-o-grams, and inventory is ordered, received, inspected and available for customer purchase.

Reconciles financial records by ensuring the store ledgers accurately reflect bank deposits and cash on hand for the efficient daily operations of the store.

Ensures all customers are treated respectfully and receive prompt service for regular transaction, when they have complaints about products or services and when returning merchandise.

Reviews and monitors financial profits and lost (P&L) reports with the appropriate database to identify opportunities that have increased the store sales by five percent while and reduce expenditures through pilferage and losses by eight percent.

Ensures associates are instructed and informed about development opportunities by conducting regular performance feedback and utilizing the Recognition, Appreciation, Praise, and Treat Associates Respectfully (RAPTAR) program to reward outstanding performance.

As shift leader, communicate daily to the store associates and ensure they are up to date on all store opening and closing procedures, Federal, State, local, and corporate fire and safety regulations and ensure the store meets company cleanliness requirements.

SUNTRUST Bank, California, MD

Banking Industry

Bank Administrator October 2001- August 2006

Outstanding Customer Service Representative and administrator who consistently executed complex transaction utilizing superior application of Microsoft Office suite in the processing of transaction for personal and business accounts and providing the required information on how to use those services.

Selected as Lead Teller whose responsibilities included supervision of tellers, providing support to branch management, check approval, performed audits to ensure procedural compliance, updated scorecards, maintained and developed employees schedules, distributed and assisted tellers reconcile their accounts.

Recognized by upper management by consecutively exceeding monthly goals in establishing banking accounts for minors and effectively managed sales of IRAs, checking, saving, and certificates of deposits accounts by making a brief presentation to customers informing them of product value.

Entrusted with handling safe deposits, vaults, Automatic Teller Machines, coupons, night drops, activity, ordering currency and maintain drawer limits in accordance with procedural requirements.

Constantly trying to improve myself and others by completed all required training (Principle of Banking Operations, Bank Security, Banking Regulations, Financial Service Representative, Customer Service Representative, System Overview, and New Account Opening Guidelines) and passed the information on new tellers on how to maintain bank products, accounts, and other skills necessary to be effective tellers.

Center for Life Enrichment, Hollywood, MD

Non-Profit Organization enriching families

Supervisor October 2000 - October 2001

Managed Vintage Value Thrift store and assisted employees as needed with their job duties. Coordinated and scheduled group activities of patients with special needs which included indoor and outdoor activities. Ensure Patients were able to reconcile their differences through conflict mediation.

EDUCATION

Colorado Technical University - Associate of Science Degree in Business Administration Studies Credits -54,Novem

Accounting I

Business Math

Business Algebra

Principles of Business

Crawfordville High School-Crawfordville, Arkansas High School Diploma

PROFESSIONAL TRAINING

Leadership, Management, and Teamwork

Principle of Banking Operations,

Bank Security, Banking Regulations,

Financial Service Representative,

Customer Service Representativ

New Account Opening Guidelines

Possess eight years’ experience with Microsoft Office products.

Excel

Word

Power Point

Outlook

References Available Upon Request

Contact this candidate