Store Manager Sales

Joseph Waslo

**** ******** **, ******, **. *****

Phone: 405-***-****, E-Mail: adjfsf@r.postjobfree.com

http://linkedin.com/in/joseph-waslo-9a15b659

Retail Store Manager/General Manager

A highly organized, dynamic, analytical, and focused professional who is also well-versed in directing personnel, providing exceptional customer service, and using sales strategies to boost store profits.

Skill Areas: wResults-oriented wOperations management wTraining and development wExcellent communication wComputer proficient wTime management skills wProficient in Microsoft Office wClient-focused

PROFESSIONAL EXPERIENCE

Walgreens, Oklahoma City (Apr 2020 – Present)

Store Manager

Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.

Increased sales double digits since being hired

Hired, trained, and managed a team of 15-20 associates in store and pharmacy, including evaluating performance and enforcing disciplinary actions.

Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.

Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.

Wrote order supply requests to replenish merchandise outs.

Proactively identified and solved complex problems that impacted operations management and business direction.

Created and delivered weekly schedule assignments to staff members on time.

Stocked and restocked inventory when shipments were received.

Provided direction and instruction to managers and associates on a variety of tasks.

Resolved customer problems by investigating issues, answering questions, and building rapport.

Bed Bath & Beyond, Oklahoma City (Jan 2013 – Oct 2018)

Store Manager

Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.

Hired, trained, and managed a team of 40-70 associates, including evaluating performance and enforcing disciplinary actions.

Determined staff promotions and demotions and terminated employees when necessary.

Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.

Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.

Wrote order supply requests to replenish merchandise.

Proactively identified and solved complex problems that impacted operations management and business direction.

Created and delivered weekly schedule assignments to staff members on time.

Coached and mentored associates to achieve 15 employee promotions.

Stocked and restocked inventory when shipments were received.

Provided direction and instruction to managers and associates on a variety of tasks.

Resolved customer problems by investigating issues, answering questions, and building rapport.

JCPenney, Inc. Oklahoma City (Jan 2002 – Oct 2012)

Store Manager

Supervised and trained a team of 170 while improving store sales by 20%.

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

Oversaw inventory tracking, management, and physical inventory counts.

Trained all new managers on store procedures and policies.

Trained staff to deliver outstanding customer service.

Addressed customer inquiries and resolved complaints.

Strengthened workflow productivity by hiring, managing, and developing top talent.

Reorganized the sales floor to meet company demands.

Resolved customer problems by investigating issues, answering questions, and building rapport.

Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.

Determined staff promotions and demotions and terminated employees when necessary.

Managed store appearance, including merchandising and displays, signage, decorations, and cleaning.

Created and delivered weekly schedule assignments to staff members on time.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelor of Science: Marketing

University of New Orleans

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