Store Manager Sales

GARY HARLOW

*** ******* **. *** ****, Fort Worth, Texas 76107 · 817-***-****

LinkedIn: www.linkedin.com/in/gary-harlow-aa254089

adjfrc@r.postjobfree.com

Motivated professional with 30+ years of client focused experience. Reliable and friendly professional able to work with little oversight and collaborate in team environments.

EXPERIENCE

APRIL 2019 – CURRENT

FINE DINING SERVER, The Stayton at museum way

Create a positive, resident oriented environment within the upscale Skyline fine dining restaurant. Utilize strong conflict resolution, good listening and interpersonal skills with residents, guests and marketing tables. The culture of the Stayton is to ensure residents needs are met and that a 5-star experience is provided. The Stayton has the highest resident satisfaction rating among all LifeSpace communities nationwide.

JUNE 2015 – APRIL 2019

HOST, Open House Network

Greet customers and provide information on the community, available homes, and floor plans. Ascertain the needs of customers to direct them to homes which might best suit their requirements. Tour inventory homes with customers pointing out features which align with their specific desires. Schedule appointments. Communicate building issues to the community builder. I was the first point of contact for customers resulting in 35+ million in closed sales.

JULY 2009 – SEPTEMBER 2010

PROGRAM SUPERVISOR, STATE OF TEXAS

Supervised a staff of 15 Texas Works Advisors and clerical staff responsible for processing case actions for new and existing clients. Selected, managed, and developed staff through conferences, mentoring, training, and performance appraisals. Reviewed case actions for adherence to state and federal rules and regulations and provided policy interpretation. Prepared management reports, analyzed information to keep upper management informed and responded to escalated issues. Planned, coordinated, and monitored service delivery to ensure effective and efficient program operations while maintaining a high volume of activities in all program areas.

NOVEMBER 2007 – JULY 2009

PROGRAM SPECIALIST V, HHSC, OFFICE OF THE INSPECTOR GENERAL

Designed, developed and facilitated innovative learning solutions for investigators and investigative support staff. Utilized adult learning principles and ADDIE methodology in the design and development of learning modules related to workflow, business processes, policies and procedures. Developed and/or enhanced training documents and support materials. Created and evaluated training assessments to obtain feedback and identify training gaps and opportunities for improvement. Presented training to OIG staff and management. Planned, scheduled and tracked all investigator training.

APRIL 2004 – OCTOBER 2007

INSTRUCTIONAL DESIGN CONSULTANT, SELF EMPLOYED

Designed, developed and presented classroom-based learning on Outlooksoft predictive analytics software for Constellation Energy Corp. Designed and developed Peoplesoft HRMS process driven training and training database for the consolidation of New Jersey Turnpike Authority and Garden State Parkway Authority. Created the as-is and to-be business process models for the Virginia Department of Social Services. Performed position analysis, designed and developed classroom and web-based training for the State of Michigan BRIDGES project.

MARCH 2003 – APRIL 2004

MANAGER: CHANGE MANAGEMENT, COMMUNICATIONS AND TRAINING, STATE OF TEXAS

Developed and executed the change and stakeholder engagement plans for a large-scale human resource system implementation project. Creating innovative communication models using infographics to better engage stakeholders which improved support and engagement. Established clear, useful training documentation and communications for system initiatives, product launch, and process workflow changes. Directed communications, change management and instructional design staff.

JULY 2000 – MARCH 2003

INSTRUCTIONAL DESIGNER IV, STATE OF TEXAS

Developed proccess driven curricula, course outlines, instructional methods, training aids, manuals and other training material using instructional design methods. Developed and maintained instructor-led and online training programs. Formulated learning objectives; planned, designed and developed methods for the assessment and evaluation of training effectiveness. Formulated policies and procedures for training programs.

JANUARY 1993 – JULY 2000

ELIGIBILITY SPECIALIST IV, STATE OF TEXAS

Interviewed clients to determine eligibility for TANF, SNAP and Medicaid programs. Processed changes to client status. Obtained, verified and calculated income and resources. Documented case records using automated equipment to form an electronic case record for each client. Received, documented, processed and filed supporting documents and files in a secured storage area. Communicated with others to verify information. Answered inquiries, addressed issues and resolved problems or complaints

JANUARY 1989 – DECCMEBER 1993

ASSISTANT STORE MANAGER, BEALL’S

Responsible for managing, store alongside the store manager. Responsibilities included operations, sales, merchandising and loss prevention. Maintained visual merchandising standards moving merchandise around each department as market demands changed. Trained and mentored sales staff to drive sales and provide selling techniques. Opened and closed pos terminals daily.

JULY 1986 – NOVEMBER 1988

SOTRE MANAGER/TRAINER, PAYLESS SHOE SOURCE

Managed store operations to achieve daily, weekly, monthly and yearly sales goals. Ensured promotions were set, and markdowns were set in a timely, thorough, and accurate manner. Ensured highest level of customer service was always provided to all customer and customer expectations were exceeded. Maintained a high level of personal motivation and integrity. Ensured courteous and professional handling of returns. Actively recruited and trained quality personnel for all levels including store manager trainee positions. Communicate job responsibilities, goals and company objectives. Maintain high level of merchandise presentation to company standards. Work with district manager to develop and execute plans for store to improve productivity, profitability and efficiency.

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EDUCATION

CURRICULUM DEVELOPMENT,

Instructional Design

Web-based Learning Development

INTERACTIVE DISTRANCE LEARNING

SKILLS

Expert level Microsoft Office

Sales

Camtasia

Communications

Leadership

Customer Service

Public Speaking

Financial Management

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