Software Service Representative
Resume:
COUNTRY OF CITIZENSHIP: UNITED STATES OF AMERICA
VETERAN’S PREFERENCE: None
POSITION:
ANNOUNCEMENT NUMBER:
CONTACT SUPERVISOR: Yes
Eligible under Schedule A or Excepted Service
Timothy Moffatt
5135 Norma Street
Fort Worth, Texas 76112
Day: 214-***-****
Evening: 214-***-****
Cell: 214-***-****
E-mail: adjfqn@r.postjobfree.com
Profile: Dedicated Helpdesk professional currently providing technical support end-user Customer via phone, email, and on-site visits. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Summary of Qualifications
Excellent ability to gather and analyze statistical data and generate reports
Thorough knowledge of supplies, equipment, and services ordering and inventory control
Excellent ability to analyze and solve problems
Immense ability to maintain calendars and schedule appointments
Certified IT Help Desk Specialist with advanced technical skills in Help desk support including software support and hardware support, password resets, IP Configurations, and ticket resolution software, active directory
Five years management experience in commercial and industrial environments
PC and server hardware Memory, disk, CPU installation and upgrades
RAID configuration and maintenance, Isolating and replacing faulty hardware 5 years of experience with Windows workstation and server product (2000, XP, 2003, Vista, 7, 2008) networked environment, Add, modify, configure, and disable users, Install, configure, and customize Windows software
Support customer and end-user software issues
Break fix of laptops, SERVICE NOW training an office 365 training and usage
People Ready Inc.
2717 E. Beltline Rd.
Dallas, TX 75006
Provided invoice support to deal with inquiries and develop related reports
Participated in month end closure activities to reconcile inventory
Contributed strategic insights on network design enhancements, particularly in the overhaul of internal tools and processes
Improved carrier performance and cost through standard processes
Audited supplier invoices to ensure accurate costing
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities on a daily basis
Barrister Global Network Solutions
IT Technician
September 2016 -March 2019
Supervisor: Owner
Contact: 214-***-****
Hours per week: 40
Provide technical support for end-user customers via phone, email, and on-site visits by analyzing and troubleshooting problems
Performed hardware and software installation and testing
Improved existing processes and solutions for customers by evaluating the capability of existing hardware/software to meet customers’ needs
Recommended products and/or processes as appropriate
Answered user inquiries regarding computer software or hardware operation to resolve problems on a daily basis
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications on a daily basis
Maintained records of daily data communication transactions, problems and remedial action taken, or installation activities on a daily basis
KUEHNE NAGEL
Customer Service Representative
March 2017 – October 2017
Supervisor: Human Resources
Contact: 888-***-****
Hours per week: 40
Provided invoice support to deal with inquiries and develop related reports
Participated in month end closure activities to reconcile inventory
Contributed strategic insights on network design enhancements, particularly in the overhaul of internal tools and processes
Improved carrier performance and cost through standard processes
Audited supplier invoices to ensure accurate costing
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities on a daily basis
Advanced Computer Technical Systems
Computer Technician-Timothy Moffatt Consulting
June 2013 – July 2015
Supervisor: Patrick
Contact: Retired
Hours per week: 40
Researched and provided information on technical trends on a daily basis
Oversaw the daily performance of computer systems
Installed and performed minor repairs to hardware, software, or peripheral equipment
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
Provided technical assistance and support
Referred major hardware or software problems or defective products to vendors
Developed training materials and procedures, or train users on the proper use of hardware or software equipment
Education
Masters in Information Systems Management – Keller Graduate School of Management
Bachelor of Arts in Psychology – University of Southern Mississippi
Training
A+ certification, Network+ A+801, A+802, CompTIA N+, Security +, and ITIL
Strategic Management of Technology, and Managerial Applications of Information Technology
Managing Organizational Change, Systems Analysis Planning and Control, Networking Concepts and Applications
Computers
Microsoft Word, Excel, Power Point, and Outlook
Contact this candidate