Manager Service
Resume:
MICHAL
TOMASIEWICZ
MT
Summary
Results-oriented professional specializing in project management, account management, and building meaningful relationships through transparent communication. Aiming to leverage my skills to successfully transition to a Project Manager role at Harris Computer.
******.*.***********@*****.***
www.linkedin.com/in/michaltomasiewicz
Austin, TX
Experience
Education
Software
Languages
Interests
FIDELITY INFORMATION SERVICES (FIS) 8/2018 – PRESENT Client Services Manager – BNYM Dedicated Team 12/2018 – Present
• Account Management: Selected to manage BNY Mellon, FIS’s largest client within the Capital Markets division with a revenue generation of $5M per month
• Automation: Successfully delivered testing as a service, generating $500k in reoccurring annual revenue with potential TaaS expansion
• Project Management: Communicate and manage the scope of all BNYM’s projects, driving them to successful delivery and accurate monthly billing
• Communication: Plan and direct BNYM’s project communication, ensuring effective exchange of project information and deliverables
• Strategic Planning: Implement strategic solutions and partner with BNYM to resolve software issues from breaching service level agreements
• Billing: Maintain, track and effectively execute BNYM’s project plans, budget, and monthly invoices
• Reporting: Develop and deliver progress reports to management and other stakeholders including action item logs, project status, and performance SLA Client Services Analyst – Asset Management 8/2018 – 12/2018
• Client Experience: Provided client-facing application support and analysis for the usage of FIS Performance Measurement software
• Process Improvement: Diagnosed and analyzed a wide range of technical and functional issues to ensure delivery of high-quality solutions along with process improvement
• Client Relationship: Liaised with clients to coordinate changes in functionality and system upgrades to perfect solutions delivery
• Account Management: Managed key clients including Amalgamated Bank, Wells Fargo, and others in the $1-$2M revenue/year portfolio LaaSie.AI 7/2017 – 5/2018
Account Manager & Customer Service Executive 3/2018 – 5/2018
• Strategic Planning: Implemented a new strategic system for organizing rewards and deals driving partnerships with hotels, cruise lines, restaurants, and other hospitality and transportation merchants
• Process Improvement: Designed a customer service process improvement to reduce inquiry response time from minutes to seconds
• Client Relationship: Established relationships with new and existing partners on the merchant side of the business
Business Development & Merchant Sales Intern 8/2017 – 11/2017
• Research & Analysis: Creatively researched exclusive rewards to help clients grow net revenue by increasing direct bookings and rewarding their guests
• Business Development: Analyzed consumer trends and use of incentives by synthesizing reports in Salesforce; generated 150+ leads per week prospecting via LinkedIn and Winmo and achieved 50-75 cold calls weekly to establish partnerships with hotels
BA, Business Management
The King’s College 5/2018
• Leadership &
Presidential Scholarship
• Extracurriculars: Student
Athlete (Basketball &
Soccer), Director of
Finance for the House of
C.S. Lewis
• Other: Worked 40+ hours
as a manager of a bar in
NY while maintaining a
full school course load
• SalesForce
• Service Now
• JIRA
• Microsoft Office Suite
• Planview
• Quick Base
• Team Support
• APM (Application
Performance
Management)
• FIS InvestOne
• FIS Performance
Measurement
• English (Fluent)
• Polish (Fluent)
• Backpacking
• Sports
• Board Games
• Entrepreneurship
• Hiking/Camping
• Live Music
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