Sales Manager

SHELLINA GOVENDER

** ******** *****, ***********, *******

Telephone: 074-***-**** (Mobile)

Email: adjfoa@r.postjobfree.com

Professional Profile

I am a dedicated and results-driven manager with a highly successful business. Experienced in working with leading brands in the competitive retail industries with the primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal, communication skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team, and thrives in highly pressurised and challenging working environments.

Career Summary

2012 - Current SUNGLASS HUT RETAIL

Centre Manager of the King Shaka International Sunglass Hut Stores.

Responsibilities:

SALES

• Manage sales plan for the store and set individual targets according to hours worked.

• Drive sales to closure by asking questions and making appropriate product recommendations.

• Monitor sales on a daily basis and help find solutions when sales decline.

• Meet with Site/Area Manager regularly to review sales and operational objectives.

• Ensure staff have up-to-date information about procedures, sales and return policies.

• Authorize discounts with discretion.

PEOPLE MANAGEMENT & DEVELOPMENT

• Produce and manage work schedules to optimally staff the store according to peak trading times.

• Organize and oversee the implementation of staff and casual training in accordance with company policies and procedures.

• Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw.

• Assist with the recruitment, training and development of high quality Sales Consultants by providing clear, motivating and constructive feedback in a timely manner.

• Organize and ensure accurate completion of all daily, weekly and monthly paperwork.

• Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales & operational issues.

• Monitor sales and keep staff motivated to meet sales targets.

• Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.

• Develop, motivate and lead staff ensuring teamwork and positive staff morale.

• Manage staff performance consistently so as to meet KPI’s and conduct performance appraisals according to company policy and procedure.

• Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.

• Draw up training plans and facilitate staff training including onboarding of new recruits.

CUSTOMER SERVICE

• Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same.

• Respond to all customer queries and complaints in a timely manner.

• Actively build customer relationships to ensure repeat business.

• Repairs: Assess frames and make decisions on the right warranty procedure – keeping customers informed of processing time.

• Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the best possible customer experience.

• Respond to all customer complaints in an effective, professional and timely manner.

STOCK CONTROL

• Maintain inventory control and secure all merchandise according to plan.

• Plan, implement and monitor stock takes.

• Respond to stock discrepancies or stock related investigations as advised by Logistics.

• Ensure daily stock count with each shift change.

• Administer company procedures in order to minimize stock loss.

• Investigate discrepancies and report to Site/Area Manager. Take disciplinary action (AOD, warning etc.) where necessary.

• Manage shrinkage levels to within the company targeted ratio.

• Ensure that all returns and IBT’s are processed timeously, according to company policy and procedure.

STORE OPERATIONS

• Manage store & stock presentation to standards:

• Visual Merchandising

• Product & assortment guidelines

• Campaign set up

• General store appearance and cleanliness

• Ensure good housekeeping both inside and outside of the store.

• Ensure sufficient cleaning products are available at all times.

• Check that daily cash up is carried out correctly and efficiently.

• Oversee the store’s finances: ensure control sheets are completed for every shift change & that banking is done daily.

• Perform daily cash reconciliation checks.

2010 2012 Streetwear Company

Team Leader

Achieving individual sales target as per sales plan.

Providing professional and exceptional customer service.

Daily store operations, eg. Stock control, Housekeeping, Merchandising,

2009 2010 WOOLWORTHS

Customer Service Assistant

Achieving individual sales target as per sales plan.

Providing exceptional customer service.

Daily store operations, eg. Stock control, Housekeeping, Merchandising.

Opening of new accounts.

Education and Qualifications

GRADE 12 English, Afrikaans, Mathematics,

Biology, Accounting, Physical Scenice

Professional Development

Management Development Programme

Presentation Skills

Team Building

Creativity Training

IT Skills

Word, Excel, Internet and Email

Personal Details

Driving Licence Code 10

Health Excellent; non-smoker

Interests Reading and socializing

References Are Available On Request

Contact this candidate