Mental health specialist / customer service amd sales representative

Curriculum Vitae

Makram Al Jawhari

Nationality: Lebanese

Phone: 053*-***-****

Address: Istanbul, Turkey

Marital status: single

E-mail: **************@*******.***

Place & Date of Birth: Alley – 10 September 1994

1.Cover Letter:

Dear Sir/Madam,

Hope this letter finds you well. I would like to first take this opportunity to introduce myself as a student at Beirut Arab University expected to graduate with a B.A. degree in Psychology (Minor in Mass Communication and sociology). I am currently looking for full time permanent positions with esteemed organizations like yours.

My curriculum comprised of work experience in Customer Service, Retail and hospitality field. In addition to that I have been working in Lebanon with various NGO’S in mental health illness, people with special needs, LGBTI community, child labor and gender-based violence, the main focus was on refugees especially after the Syrian crisis, those social work and psychological interventions had gained me a lot of motive to keep on helping people adapt to their problems and strive through out there life. As These experiences have assisted me to gain profound knowledge in those fields.

Adapting to various work cultures, identifying and resolving bottlenecks and prioritizing have been striking features of my working style. In addition to the above, I strongly believe in learning and sharing my knowledge with my colleagues. Knowledge parted is knowledge gained has been my motto in life. I am keen to learn and am sharp at identifying and solving problems.

I am confident that my background and knowledge in the Psychology and human sciences arena coupled with my strong technical skills in customer service and body language will prove an asset to your organization and add immediate value to your organization.

Started my master’s degree in clinical psychology and started practicing several techniques in therapy.

I have enclosed my resume and would appreciate an opportunity to talk with you. Should you have any questions, please feel free to contact me. I look forward to hearing from you soon.

Regards,

Available to work outside Lebanon by the end of October 2020.

2.Education:

●Lebanese Baccalaureate II, life science 2011-2012

Tanoukhieh national school

●American University of science and Technology (AUST) 2012-2014

BS in Forensic Science

●Beirut Arab University 2014- May 2018 (Expected)

BA in Psychology

Minor in Mass Communication & Sociology with honor

Master in clinical psychology at Beirut Arab University (started September 2018)

3.Work Experiences

1.Customer Service / call center /sales man / cashier (several companies)

2.ABC Achrafieh (customer service / cashier / sales man) for over a year

3.Touch call center (customer service)

4.Front Desk Agent at Four Seasons Hotel 15/01/2016 – 15/06/2016

5.Sales at Hallak Opticians 01/01/2017 – 23/02/2018

6.MDM (Médecins du Monde) from 23/02/2018 – 12/07/2019

(1)Mental health case manager.

(2)Social worker conducting awareness sessions, PSS support.

(3)Conducting home visits and field support.

(4)Mapping services.

(5)Psychosocial interventions, coordination with the psychiatrist to help the patient improve fast.

(6)Conducting one on one sessions for children, adults and families of the beneficiaries.

7.Intersos from 16/07/2019-7/06/2020 (end of project)

(1)Child protection and Gender based violence case worker.

(2)Social worker conducting awareness sessions, PSS sessions and Social Training.

(3)Psycho-social community support groups.

(4)Help refugees with immigration files.

(5)Provide protection and legal services for abused personal (LGBTI community, women, men and children).

8.International Medical Corps 08/05/2020-31/10/2020

(1)Roving Social Worker Beirut and Mount Lebanon.

(2)Conducting consultations, awareness sessions (closed and opened sessions)

(3)Providing PFA (psychological first aid support after crisis).

(4)Psycho-social community support groups.

I am capable of working extra hours, working in groups or teams, always on time to achieve better results.

3.Social work experience and trainings:

Head of the secretary committee meant in all HR procedure for all the volunteers and making plans for trainings and outings for all volunteers September 2014 till September 2018.

Member and trainer at Redcross Emergency sector 604 Qabershmoon

Volunteer and member secretary committee at Redcross youth department Beirut Arab University

Member of the Quality Assurance committee and Students’ Board at the Faculty of Human Sciences at Beirut Arab University

●Youth and health program and environment program: trainer

●Head of Accreditation committee supporting the faculty of human sciences at Beirut Arab University to obtain the Accreditation.

●Organized a national event that outreach more than 2500 participants (Child Festival)

●Trained and facilitated many groups in the Lebanese Red Cross

●Member in the coordinating committee of the Peace Festival Symposium, Stage and workshop

●Human values & principals

●Food drive: planning and execution

●Activities with children with special needs, orphans and refugees (sabra and chatila camp). (personal hygiene, plays, game, sketches and teacher assistant: trainer)

●Sexual health, smoking and drug awareness programs: trainer

●Attended and participated in child protection programs

●Attended and participated in LGBT programs (therapy and case management)

●CBT (cognitive behavioral therapy) training and practice

●Attended and participated in GBV (general based violence) programs and trainings

●Substance use and intervention training

●Case management implementation and steps

●SOGI training about LGBTI community

●Psychological first Aid Training with IMC

●Security Training in case of crisis (beneficiary and self-safety)

●Detection and identification training for perfect candidates for several projects (mental health, psychological assessments).

4.Final Year Project

Completed a full study and research on work pressure & performance and its relation with personality in the Lebanese work force.

5.Computer skills:

Microsoft Office (Word, PowerPoint, Excel, Outlook), POS visual

6.Languages:

Arabic: written and spoken

English and French: written and spoken

Turkish : beginner

7.Hobbies:

Basketball – Swimming – writing poems – kickboxing-dancing.

8.References:

Available when needed

Contact this candidate