Dipak B. Desai Project Manager and Scrum Master

adjflm@r.postjobfree.com LinkedIn 601-***-**** Ridgeland, Mississippi

Accomplished and resourceful certified Project Manager (PMP) Agile Certified Practitioner / Scrum Master (PMI-ACP) and SAFe 5.0 Advanced Scrum Master (SASM). Experience devising software and application development and enhancements and executing hardware infrastructure implementations and upgrades. Dedicated professional skilled in enhancing software, data warehousing systems, application development and software development. Collaborative leader with proven success in building and coaching teams that merge individual talents and skillsets to achieve best possible project outcomes. Knowledgeable of compliance issues in highly regulated industries, including healthcare, energy, and insurance. Committed to continuous improvement. Areas of Expertise include:

Agile Methodology

Stakeholder Relations

Scrum & Kanban

Change Management

Waterfall & Hybrid

Research & Analysis

Vendor Management

Integrated Team Building

Agile Coaching & Mentoring

Business Process

SDLC (System Development Life Cycle

Technical Project Management

Jira and Confluence

ETL (Extract Transfer Load)

API

Professional Experience

Evariant Austin, Texas 2019 - 2020

Senior Scrum Master

Served as senior scrum master and project manager in product-based company working with various EHR systems to improve functionality. Directed project development and infrastructure Scrum teams in completing transition from Waterfall to Agile. Collaborated with support teams and product owners in evaluating backlog, planning sprints, completing reviews, and directing releases. Partnered with product owners, business analysts, and SME to ensure that user stories and acceptance criteria were properly and clearly defined. Implemented and used Mulesoft. Offered Scrum training for development and testing teams. Oversaw vendor relations.

Key Accomplishments:

Used third party databases, such as SalesForce, to construct in-house platforms and physical data models.

Introduced more transparent working environment to enhance team interaction and satisfaction.

TCS-America, Tata Consulting Services Multiple Locations 2012 - 2019

Senior Project Manager/Scrum Master

Worked at multiple organizations as project manager, agile coach, and scrum master.

J.C. Penny Corporate Technology Center, Project Manager/Scrum Master / Agile Coach – Supervised Scrum teams through software compliance efforts. Oversaw upgrades and installs in compliance with software licensing agreements. Facilitated procurement and software renewals and hardware enhancement purchases.

Macy’s Corporate Technology Center, Scum Master/Agile Coach – Established and trained two Scrum teams on the company’s Agile process. Oversaw transition from mainframe and third-party services to web-based services. Built JIRA boards and Confluence pages while gathering requirements in story form. Supervised multiple delivery teams.

PSE&G – Public Service Enterprise Group, Project Manager – Led multiple infrastructure and AWS cloud projects in highly regulated industry. Advised teams in using Agile and Waterfall methodology.

DaVita Kidney Care, Scrum Master (SAFe) – Ran multiple scrum teams to build an in-house EMR system. Utilized SAFe. Led teams in integrating technologies. Completed and shared project status reports.

Human Health Care, Project Manager – Oversaw healthcare reform projects supporting new government reporting requirements. Worked with leadership and stakeholders to define project scope, goals, and deliverables.

State Farm, Project Manager – Led IT projects from conceptualization through delivery. Oversaw million-dollar annual project budget.

Humana, Project Manager/Scrum Master– Led operational projects related to CMS STAR Program and focused on HEDIS measures.

Key Accomplishments:

Coached, trained managed multiple teams to transition from Waterfall to Agile.

Earned multiple Agile certifications

Collaborated with multiple organizations to plan and execute new functions and upgrades through the change management process.

Partnered with multiple scrum teams to implement newly developed and enhanced functionalities.

Directed scrum teams in designing and delivering new clinical software for patient care.

Coordinated multiple projects in the highly regulated health insurance industry.

A.K. Solutions, Inc. Jackson, Mississippi 2006 – 2012

Independent Consultant

Worked as IT consultant for multiple businesses.

EdNet, Project Manager – Led company’s statewide Clear Wire WiMAX implementation.

Silver Fox Link, Project Manager – Directed product testing. Oversaw quality control, documentation, and training initiatives.

BCI, Project Manager – Supervised IT hardware and network project. Managed project budget of $500K.

Comcast, Resource Management Specialist – Guided project to boost staffing and scheduling efficiency in Comcast centers nationwide. Offered troubleshooting services.

Smart Synch, Inc., Quality Control Engineer – Introduced and implemented 3G technology into gas meters. Provided troubleshooting assistance.

Key Accomplishments:

Collaborated with FCC to secure and renew spectrum license lease for WiMAX product.

Partnered with education and public service leaders to resolve internet deficits.

Designed forecast models for Comcast to boost first call resolution and customer satisfaction scores.

Introduced quality controls for Smart Synch that reduced product errors and returns by 15%.

Additional Experience:

Product Manager, Engineer II, Skytel/Verizon Wireless, Inc., Jackson, Mississippi

Served as product manager for advanced wireless two-way paging devices and technology. Directed field testing and product development teams. Led field and user interface testing for product certification and market readiness. Managed quality control with offshore manufacturers and engineering teams. Facilitated vendor relations.

Education & Training

Master of Business Administration

UNIVERSITY OF PHOENIX Phoenix, Arizona

Bachelor of Arts in Marketing

TEXAS TECH UNIVERSITY Lubbock, Texas

PMP - Project Management Professional

PMI-ACP - Agile Certified Practitioner

SASM - SAFe 5.0 Advanced Scrum Master

HIT-PRO – Health Information Technology Professional

CHTS-IM – Certified Healthcare Technology Specialist Implementation Manager

Technological Skills: Agile (Scrum, Kanban, Hybrid); SDLC; Enterprise Data Warehouse; JIRA/Confluence; SAFe; OKTA/SSO; Service Now; AWS

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